Westpac Arvostelua 

I have had money sent to my account 30 minutes ago this was to buy a vehicle at aI had organized with the seller a deal that would give me a further $500 discount if I paid straight away in cash went to get the cash and it was not there I rang Westpac to find out what the hold up was and they say it will take 2 to 4 hours in the past I have had money sent from the same account to my account and it was there in 10 minutes now I have lost the $500.00 extra discount THANKS WESTPAC FOR THE GREAT SERVICE NOT The Date is the !8/3/24

I’m notI had an unpleasant experience at the Takapuna branch a couple of years ago. I encountered a staff member who stood next to me and watched as I entered my password at their ATM. I politely asked him to move away, but he refused, stating that he could do whatever he wanted. Despite this frustrating situation, I remained calm and paid for my infraction notice. To make matters worse, he even made derogatory comments on the notice. It's important to remember that it is against the law to harm others.

Never in my life have I entered a bank with the intention of opening an account and receved an immediate response of, "Why do you want to open an account here". This is what happened at Westpac today. We are repatriating. The attitude of this staff encouraged us to leave - we opened two accounts elsewhere. It seems Westpac really need to work on attracting customers!

the worst bank ever

What a shocking experience phoning westpac. I wanted an appointment with my branch but every time I called them I got so badly mucked around and twice they have promised to ring back but they never do. I am entering day 4 now and it is a two minute job to make an appointment for me. AVOID this bank at all costs as you will be so disappointed

Horrible bank. If you want to pay someone do not think you would be able to pay in a day or two through this Westpac. They take weeks to process the payment and by that time you will be paying late fees too. Absolutely disgusting. The bank doesn't even want to improve. Please use ANZ or ASB they are really good, initiate same day transfer of money infact ANZ does in an hour. You will be always in pain when using Westpac if using as your daily bank.

Terrible bank. Their phone app changed the acct number I was sending to and sent $550 to someone elses acct. Went into the bank and they told me there is not much they can do and I am out of pocket. I showed them on my phone how the account number it is sent to is different than what is showing on my phone. Told me the conversation is finished. I told them I am closing all my personal and business accounts. They told me I could leave now. The manager at Warkworth branch is dumb as a rock, which already knew before going in. Bank somewhere else.

I have been losing a lot of money to these people, I had to break free from their jinx and really start to earn since I left them. My time with Assurity Secure has been a progressive journey with decent returns on the way.

Unimpressed with the service my Dad (83) experienced at the new Porirua branch today.
He wanted to deposit money and was told to use the machine.
Also got a whole lot of unnecessary questions when he requested a direct debit be cancelled.
Customer service at its worst.

Call time estimate that it gives is false. I was told the waiting time would be 20 minutes. It's been a hour and 10 minutes over 😑 also tried to ring in yesterday. 3 times I rang. First time I sat on the phone for 40 mins waiting to be served and call disconnected . Second time I rang ,20 mins into the call I asked for a call back . Waited 3 hours still no call back , tried one more time and was waiting on call for 2 hours only to receive the message that they were now closed. Call Service is really poor . I do not recommend this bank.

It's 2023. We are in the 3rd decade of the 21st Century. Westpac NZ has over 1.5 million customers. With numerous advances in technology easily available to a bank of this size, and a long history of customer service, one would think that setting up something as simple as automatic monthly payments to a foreign account would be relatively easy. I came to find out that not only do they NOT allow this to be done by the customer via their "ONE" service online, or to even SAVE the details of a foreign payee on their portal, but that this service is not available in any way, AT ALL! Only manually initiated one-off payments to foreign accounts by the customer via the ONE portal is possible. Within their "updated" national system, there isn't even a way for a senior level manager to provide this service to a customer. This is pathetic. Westpac, you need to do better!

Absolutely horrendous service from Westpac and cannot wait to close my account and move banks. Their policy is outdated and just doesn’t make any f sense!

1. Requested my phone # changed through phone, apparently it will take weeks for this to be changed in the meantime I cannot do any online transfers etc. how tf am I suppose to pay bills?
2. After a month, my ph# was activated, I transferred money to my asb account, they instantly blocked my account until I call them and confirm it was me???

I’m beyond frustrated with Westpac’s BS honestly the unnecessary stress is just out of hand. WORST WORST BANK IN NZ

We just called from Australia to New Zealand and speak to Rajani. She was very helpful and have great customer service. Was a real pleasure to speak to her thank heaps for all your help

OMG They dont want your money

I had the displeasure of trying to apply for a TD for they have a semi attractive 2 year rate, and I had a sizeable sum to invest, but they are more focused on pushing people onto their phone banking or online portals. Big mistake, for they then become a faceless entity which they seem to be already. I called their contact centre and was cutoff twice, so asked them to contact me via email and they took a week to do so, telling me to just go online.

Are you nuts!!! Seems like there are less nuts on a goober farm.

The more corporate an organisation gets, the more staff are there for the salary and morning teas.

Genuinely good customer experiences are hard to come by in this sector, but when you you do need to have contact, banks need to appreciate that good service does count, and people have options.
You get one chance to make a good impression, you should make that count.

Went to Westpac Albany branch hoping to open a Debit account as the online one doesn't allow me to. The lady (teller) whom I talked to was so rude and unprofessional, kept on telling me as I have another bank account with another bank, I can't open one with them due to "regulatory" requirement. What kind of BS is this.

I recently opened a new bank account 2 weeks ago with Westpac, I had to do it over the phone as all the branches of this inadequate bank have closed down within 20 kilometres. I wanted to do something online & needed the card number. This prompted me to realize I had not been sent a card. I rang their customer service, and they tried to tell me to order it myself. I found the instructions on how to order it, which were call customer service. The Rep finally got it together after being on the phone for 25 minutes. I was then informed an email would be sent that I had to reply yes to which could take up to 24 hours, then it would be another 5 to 7 days for the card to arrive. so that will be at least 3 weeks to get a lousy card, how inept does Westpac intend to get?

Caller was very helpful and polite. Waited on the phone for me to get what I needed sorted.

In accordance with Westpacs recommendation I would change my Password a week ago. The result was that I was unable to make any transactions on my account, either with the new password or the previous one.
I called 0061 1300 655 505 from Denmark to get some help. That turned out to be not helpful, at all. At least 5 times I had requested, the helper a woman to speak more slowly.
That request had no effect. At 83 I have a hearing problem in understanding people over the phone when I can´t lip-read. Speaking more slowly helps a lot. But that was not to be.
The end result was, that now I could not only, not make a transaction, I could also not even access my account to check my data and previous transactions. So what do I do to get this straightened out apart from changing banks? There is over $100000 in my account so I worry a bit about spam.

Got scammed by a westpac customer than when I rung westpac to sort it out they said they can’t help me unless I’m a westpac customer. The scammer had paid for a service via internet banking transfer in which the money was transferred right in front of me and the payment said confirmed with today’s date on it. The money however did not show in my bank account. Do not trust bank transfers from westpac accounts!

Misogynistic response from westpacs international Investigations team today. I have owned my account for 30 plus years and added my husband to it ten years ago. But Westpac advised me today they had emailed him only with a query, as he was considered the principal account holder. I asked what the criteria was that determined 'principle owner' and was instead directed to sort with local branch. What year is it Westpac NZ?