Warren Reed - Designer Arvostelua 

The only way it seems to be possible to get a response from this company is to write a poor review. I have emailed 'hello@warrenreed' several times with no response. My order was confirmed on 28th August...

Feeling let down as no reply on my order. Been waiting over 4 weeks. I understand there is a 28 day delay, but i have been waiting longer and no communication is poor.

Never received the beach towel, 2 holidays passed, 2 months apart and it was still never delivered, Despite a couple of attempts at contacting them with little response I had to result in contacting my bank to pursue a refund. Ordered in June, still not delivered by October.

I ordered a splashback on 5th Sept and still nothing. I have tried a number of times to contact this company and every one has been ignored. I paid in full for this order and they don't even have the decency to respond. I'm trying to get a refund but not holding out much hope, my advise would be don't place an order with this company. Complete scam!

Guessing the below comment is automated as this is the email address I’ve been using for weeks😡

Another update on here as this is the only way I seem to get a response! I emailed last Friday (again) asking for an update, promised one by cop that day and still nothing. Have emailed again today telling them to cancel my order immediately but still no reply. I will definitely not be using this company again and advise others to beware.

Good quality splashback. The design is a real focal point in the kitchen. Well packaged and fast delivery.

Complete disgrace ! Ordered over a month ago, have taken my money but still no item. I have tried to contact by email, what’s app, instagram and Facebook, ignored!!!
Completed scam - do not order from this seller

Beautiful splash back but a very long wait to get it

Great customer service, and products. Delivery from ordering was excellent, will have no problem in using this Company again.

Perfect product, carefully packaged and arrived on time. Communications were great and I absolutely love my splashback.

Received a sample although I had to pay for it, and when chasing the order was informed it wasn’t right so had to be redone, although it turned out it wasn’t my order so some confusion at your end. Very happy with the product looks impressive.

We ordered our kitchen backsplash on 15/05/26 we were told on 22/05/26 there was a delay on the order, and again on the 10/06/26. On 12/06/26 we were told it was damaged in transit and a replacement would be sent out. It was shipped on 18/06/26 but when delivered it literally shattered when moved. They said they would replace it but I asked to cancel the order and get a refund as we had to buy another one somewhere else. That was on 06/07/26 it is now the 31/08/26 and still no refund despite 2 more emails to you. Am very disappointed with the whole thing.

Ordered a splashback via B&Q on 31st May.

By 27th June, I still had not received the order. I contacted the seller and was told it had been damaged in transit (although I didn't receive any sort of shipping notification to begin with). Was promised a replacement would be sent out that same week by Greg.

Didn't hear anything from them by 4th July, so followed up again. No reply, so followed up again on 10th July.

Finally received a shipping notification on 13th July, but when I tracked the order number, the courier said it was invalid. Queried this with Greg on the 22nd.

Greg replied on 23rd and said he would check with the courier.

Guess what? I had to chase them up again on the 30th.

Received a reply the same day saying that the product had failed quality control. Surely this happens before being shipped out? So why did I receive a dispatch notification in the first place?

Requested a refund on 31st July. Not heard anything from them since - no confirmation or receipt of refund.

Don't use this company. Absolute waste of time and I'm still out of pocket, three months after original order.

Ordered on 12/7/26 waited two weeks contacted them to be told it was damaged in warehouse no communication told they would refund several emails back and forth to be told the shop manager movement of funds not them still waiting refund already waited 10 business days still nothing merchant blames shop not them customer service very poor still ongoing issue

We placed an order on the 25th June for bespoke splashbacks. We had good initial communication confirming our designs and then an email saying production and will be despatched 9th July. We were then told of a blemish and was rejected and sent back to be redesigned and have heard nothing since then and all replies chasing an update have been ignored.

I purchased a splash back in May. I have been told a few times that production has ran out of materials and now I have no response. I am out of pocket by £100.

This is the third time I have ordered a splashback and still no sign of it. Awful customer service who can't give me any answers. Supposedly the last time it was put through as urgent and now another 18 days later still no sign of it.

AVOID THIS COMPANY
Abysmal service. Promised delivery of splash back by 23 June. No sign and no response to any queries. Disgusting

Very disappointing. Ordered a kitchen splash back over a month ago and it has still not arrived. Reached out to a chap called Greg who advised that it was damaged in transit and a new one is being sent out. Heard nothing back for a week and now there is radio silence.

We have eventually received our penguin, glass splashback. After two months of carriers damaging two splashbacks.
I emailed Greg earlier this week.He promised to resolve the issue by supplying another splashback via a different courier.
The splashback looks amazing..
Thanks, Greg for keeping to your word. Martin

My splash back is beautiful! There was a delay in despatch but after contacting customer service I was assured the order would be fulfilled. It arrived a week after ordering (today) 2 hours before the final fit, perfect timing and I LOVE it. Well packaged too.