wakam.com Arvostelua 

Avoid avoid avoid…9 months and I’m still without a resolution, car is still sat in the garage! Absolute disgrace of a company.

avoid! no reply to emails, i was told once my car was taken i’d receive the funds but that was a month ago and they are still saying it hasn’t been released. i need a car due to having a disabled child. no care from them at all. will now be seeking legal advice

My son has been waiting over a month to receive his money after his car was written off. Been advised that Wakam are not providing funds to pay in a timely manner. Avoid this underwriter you cannot speak to anyone they are based in France. Totally unacceptable there must be something the Ombudsman can do totally unprofessional.Quick to take the premiums 😡😡😡

Update: 7 mois après l'incident, Aucune indemnisation, Luko me renvoit vers l'assurance WAKAM qui elle me renvoie vers LUKO. Aucune transparence sur les raisons réelles de ce dysfonctionnement. C'est une catastrophe.

Update: 4 mois après l'incident, le temps de réponse à mes questions est toujours aussi médiocre 1 semaine en moyenne. La gestion quant à elle est indigne d'un professionnel puisque le courtier m'invite à contacter moi même les différents parties pour obtenir des informations alors qu'entant qu'assuré je ne peux meme pas y avoir accès (par exemple, le rapport d'expertise)

Update: Quelques heures après ce message et plus d’une semaine après le dernier échange, j’ai effectivement eut un réponse de la part de LUKO. Est ce le niveau de réactivité attendue de la part de son assurance dans le cas d’un incendie? Je vous laisse répondre à cette question.

Bonjour,
Voici mon expérience.

Je suis titulaire d’un contrat d’ assurance chez LUKO et WAKAM ( LUKO_HI_192…1780) . Voici les faits:
- J’ai été victime d’un incendie le 07/12
- Le sinistre a été déclaré le jour même
- Le lendemain une série de questions m’a été posé par e-mail par un agent. Questions auxquels j’ai fourni toutes les réponses.
- Luko m’indique revenir vers moi sous 48h au travers de leur gestionnaire
- Aucune réponse depuis cette date que ce soit par e-mail ou par téléphone
- Je me rends à leur adresse au 91 Rue du Faubourg Saint-Honoré, 75008 Paris m’est cela n’est qu’une simple boîtes aux lettres
- Je fais quelques recherches sur internet et je découvre que l’entreprise est en redressement judiciaire

Je vous laisse tirer vos propres conclusions puisque j’ai promis de m’en tenir aux faits.

À fuir ! Victime d’un Accident en 2021, toujours pas indemnisée ! Procédure judiciaire lancée à leur encontre !

sinistre :SONK2400910

Il est regrettable de constater que malgré un sinistre non responsable survenu le 23/02/2024, vous n'avez toujours pas procédé à l'indemnisation un mois plus tard. Il est décevant de constater que la rapidité démontrée pour collecter les cotisations n'est pas reflétée dans le processus d'indemnisation. Cette situation soulève des préoccupations quant à l'efficacité du service client et à la gestion des réclamations de cette compagnie d'assurance.

esperienza traumatica, società di assicurazioni francese che si avvale di uffici di rappresentanza ed intermediazione assicurativa automobilistica,WEFOX AUTOMOTIVE già PASSWAY, confusionari, scollegati dalla realtà e irrispettosi delle sofferenze degli assicurati già penalizzati dai danari spesi, tanti,per assicurare i mezzi automobilistici..e dai furti subiti, questi soggetti, rispondono dando delle informazioni agli utenti, false e non reali, sono riuscito dopo 84 giorni grazie alle Consulenze sia legali che tecnico/amministrative a ricevere i danari come da contratto assicurativo, comunque hanno pagato, con stress accumulato e senza un auto sostitutiva a disposizione....una stella è il massimo per le sofferenze subite

This company have re-branded from La Parisenne insurance but are still as bad if you read the reviews. They have no UK number listed on their website, which is outrageous that they expect you to pay international calling charged to call a French number and then told to send an email that no one responds to!
My accident was over 3 weeks ago and they still have completed their checks and I’ve been left as a single mother with no car.
I’ll be paying more attention to who the underwriters are on my insurance now and if I ever see this company name there’s no way I’ll be taking that policy.

Taxi driver reversed and hit my car in feb 23 and then drive off. I contacted my insurance company ‘direct line’ who have been emailing them since feb without response. I have a witness statement and CCTV footage of the incident so it couldn’t be any easier to evidence liability. I have also emailed them several times without response.
Worst organisation I’ve ever heard off.
Can’t see how any insurance cover they offer their customers is valid.

Un dégat des eaux est survenu il y a plus d'un an (sinistre non responsable). L'assureur m'a imposé de multiples rendez vous pour de multiples expertises ainsi que de multiples devis. La fuite est identifiée et réparée depuis 9 mois mais WAKAM ne se positionne pas sur la prise en charge du sinistre. Plus exactement, WAKAM est injoignable : je n'obtiens jamais de réponse à mes mails et personne ne répond au téléphone alors que le logement est inhabitable suite aux dégâts intervenus.

Dovrebbero gestire le estensioni di garanzia di mediaworld, ma non lo fanno.
Centralino con probabilmente nessun operatore ma solo il disco che continua a ripetere di attendere per non perdere la priorità acquisita. Ma quale priorità?
sembra che ho buttato i miei soldi!

Cosa non è andato per il verso giusto? NULLA!! Impossibile accedere alla denuncia on line, i centralini che rispondono da chissà dove ti rimandano sempre al sito, risparmiate tempo e denaro! avere a che fare con dei truffatori. Presi i nostri soldi non abbiamo avuto alcun aiuto se non complicazioni. Sperate solamente che il vostro elettrodomestico whirlpool non si rompa dopo la scadenza della garanzia ufficiale come capitato a me...

Its q scam company. Please don't go with them. They are non supprtive and they don't have a customer support as well. My insurance company go skippy is trying to get details from for making a decision of my cliam. They are not responding.

It’s actually disgusting how terrible this company is!
Would never take an insurance policy associated with them ever again

Facile de souscrire un contrat, compliqué de le résilier.
Je ne recommande pas.

This company are scammer. When it is time.to.male a claim, they make my policy invalid. No help whatsoever.
Beware do not go with them as I have lost a lot of money as a result of scam policy

Very poor insurance company I am writing this to inform you all to do not buy a cover with this company as there’s no customer support or any help you need in the time it has lift me frustrated for more then three months and still no answer for the questions they are scam

Prima Spb insurance, ora WAKAM.
Da sempre e per sempre TRUFFATORI.

Poor insurance. Left me waiting for weeks with zero customer support. Transfer after transfer. Robot after robot. Where is the real help when I need it?