We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M w... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I telephoned Vuse UK today, as I cannot get 6mg Vuse vapes anymore from Sainsbury’s, as I have given up smoking, and 6 mg is the lower end of what Vuse does, and I didn’t know you can order online.... Näytä lisää
Yritys on vastannut
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Näytä lisää
Yritys on vastannut
I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.... Näytä lisää
Yritys on vastannut
4,2
Hyvä
1 t. arvostelua
On vastannut 39 %: iin saamistaan huonoista arvosteluista
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Superb
Great customer service. The advisor listened carefully to my problem then went on to tell me how she would resolve it with a follow up email to confirm everything. Shortly after order confirmation was received and also the promised email. Excellent understanding of how to deal with the public other companies could learn a lot from Vuse!
28. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Bernadette, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great products and even better customer service from Nina M.
Been using Vuse products for almost 5+ years now. Probably the best on the market from other nicotine replacements I have tried in the past! I’ve had a few issues with my few devices and have always had a great time being able to resolve the issues with the help of the Vuse customer service teams. Today I had the pleasure of being helped by Nina M, who kindly helped me out today when one of my Vuse Pro devices wasn’t charging properly. She promptly helped me, asked what my issues were and offered some troubleshooting adevice and when that didn’t fix the issue she was able to send me a replacement free of charge. Will continue to be a loyal Vuse customer until I can finally kick the nicotine habit one day!
20. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Meg, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Shocking
Shocking. Every time I order and pay for next day delivery it takes a week then the tracking will change randomly from 'In Transit' to 'In the Warehouse' and they 'have to re-send'. Fraudsters. Do not use. Feels like a major scam to me.
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Amazing Customer Servicce
My subscription came up a few packets short. I contacted them through the live chat, and within 15 minutes they had sent a new order with the missing packets. Jeta F. was extremely helpful!
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Charlie, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I can only give 5 stars
I can only give 5 stars. I am happy to order with them. I done it couples of times now. I had a issue with the delivery company but Vuse UK solve it straight away, they replace my order in no time and also gave me a small present for the inconvenience.
I highly recommend it, definitely I will order from them from now on. They also have quality products designed for your taste. Thank you very much.
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Liliana, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service.
I have a Vuse subscription (ex smoker now vaper), and it is significantly cheaper to buy direct than in store. I do have to comment on their customer service. I had my first ever issue with a pod becoming detached in the device making it unusable. I emailed customer service and got a reply the same day. After sending over pictures of the serial number of the device and the issue they replied the next day, agreeing to send a new device and a pack of pods for the inconvenience. Great to see in this day and age prompt responses and problems being sorted with no fuss or issues.
10. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I have a subscription with Vuse for a…
I have a subscription with Vuse for a while and I'm very happy with monthly delivery to my door. They have much better prices than any shops so it's worth to subscribe. Highly recommend 👌
10. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Julita, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
First class customer service
Had an issue with billing and delivery and it was all ironed out. First class customer service and an absolute delight to deal with. Well done you!
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello David, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I had a problem with a device and by…
I had a problem with a device and by speaking to an assistant online my problem was sorted out with ease. 5 stars, thank you
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Dan, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent guest service is always on…
Excellent guest service is always on display when a recovery situation arises, and Esma and the BAT Team have been extremely helpful. Thank you.
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Stefano, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent service 100per cent
Excellent service 100per cent. Thank you for your speedy,excellent service. So quick and easy.
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Melanie, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Had issues with delivery and never…
Had issues with delivery and never received my order (Evri’s fault - shock horror) Olja from customer services was amazing. So helpful and sent out a replacement order straight away for me. Will definitely be ordering again!
3. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Victoria, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vastaus yritykseltä Vuse UK & Ireland
Hello Claire, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent Customer Service
I received delivery of my order of vape pods and there was an item missing. I contacted Vuse and I was speaking to a lovely representative in less than a minute. In less than 5 minutes my problem was resolved and the representative went above and beyond. His customer service, professionalism and care was exemplary.
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Alexandra, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
My order was incomplete
My order was incomplete. Olja remedied this immediately and sent the remaining products.
Thank you
29. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Really happy with the service and…
Really happy with the service and ordering process with vuse. We've been through a few different suppliers and brands but we love the blackcurrant ice and spearmint ice flavours. Issue with delivery quickly resolved too so brilliant customer service.
26. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Becci, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vastaus yritykseltä Vuse UK & Ireland
Hello Peter, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Contacted Vuse regarding an order that…
Contacted Vuse regarding an order that had not arrived.
My query was dealt with quickly and promptly
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Sarah, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Leaking pods All in all I like the vuse pods and…
All in all I like the vuse pods and have been using them for quite a few years. The golden tobacco is the closest thing I found to an actual cigarette. I really don’t like the new pods though, the pod is too dark and it’s hard to see how much liquid is left, and they often leak if the device is not kept completely upright and then you get the horrible taste of liquid in your mouth. I have complained and they are responsive but it’s too much hassle to get anything done, having to give receipts and batch numbers etc. I still use them because of the flavour but the pods need improving. I didn’t have the problem with the old pods.
24. syyskuuta 2025
Oma-aloitteinen arvostelu
Just dealt with Customer Services and…
Just dealt with Customer Services and problem was solved in a matter of minutes. Very pleased with the outcome and speed of reply.
24. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Peter, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
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