We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M w... Näytä lisää
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I telephoned Vuse UK today, as I cannot get 6mg Vuse vapes anymore from Sainsbury’s, as I have given up smoking, and 6 mg is the lower end of what Vuse does, and I didn’t know you can order online.... Näytä lisää
Yritys on vastannut
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Näytä lisää
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I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.... Näytä lisää
Yritys on vastannut
4,2
Hyvä
1 t. arvostelua
On vastannut 39 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
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Guter Kundenservice
Langjähriger Kunde, alles super. Die Website hat manchmal seine Probleme, aber bei allen Problemen ist der Support immer innerhalb weniger Minuten rangegangen und hat sich ohne Umschweife darum gekümmert.
Vor kurzem z.B. hatte ich einen Pod zu wenig geliefert bekommen. Der Anruf hat 2 Minuten gedauert, Beweise wurden nicht verlangt und der Pod war 2 Tage später da. Ein Traum an Kundenservice!
Die Geschmäcker gefallen mir sehr, vor allem die mit „ICE“. Qualität dieser Liquids im Vergleich zu der Konkurrenz sehr gut, Liquidausstritt ist ein Ausnahmephänomen.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Excellent customer service from Gabor
Excellent customer service from Gabor! He’s quick to respond and resolve issues with my order. I was very pleased to communicate with him. Thanks again!
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Iylia, Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
All sorted very quickly with excellent…
All sorted very quickly with excellent customer service.
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Stephen. Thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Amazing customer service when my parcel…
Amazing customer service when my parcel was delivered to a random address. Dealt with quickly and replacement sent. Very Happy
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Stephanie, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service!
I've been buying from Vuse for a while now and have never had an issue until my last delivery. The package was empty due to falling out of the cardboard sleeve. I reached out to Vuse and they were absolutely great! They sent me a replacement really quickly and included freebies for the inconvenience. Communication was great and problem resolved quickly. Great customer service...thankyou Vuse team.
13. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Rebecca, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The courier lost my order and Yolanda’s…
The courier lost my order and Yolanda’s at customer service was amazingly helpful and dealt with the problem extremely quickly! Thank you Yolander!
13. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Tracey, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
My recent order was lost by the…
My recent order was lost by the courier. Aferdita at customer services was able to order a replacement, as well as, include a gesture of good faith in the way of an additional product at no extra cost. The entire process was dealt with in a professional and courteous manner.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Tory, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Amazing customer service
My old device was broken, but their customer service is really impressive. David M answered my emails quickly and warmly (even though it's not in the working hours). With this kind of experience, I would definitely choose vuse again in future.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Jiaxin, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Another great encounter with Vuse…
Another great encounter with Vuse customer service. David M was professional, responsive and dealt with the problem efficiently, thank you.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Paul, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse ist nicht mehr attraktiv
Vuse ist leider nicht mehr das, was es mal war. Die neuen Pods sind geschmacklich nicht wirklich genießbar. Creamy Tobacco, mein Lieblingsgeschmack, schmeckt wie billiger Kaugummi und hat mit dem alten nichts mehr gemeinsam. Auch das ständige gluckern der Vape ist extrem nervend. Wie hier schon jemand geschrieben hat muss nicht jeder im Umkreis von 5 Metern mitbekommen, dass ich an meiner Vape ziehe. Dazu schaltet das Teil ständig auf rot, weil ich scheinbar länger als 5 Sekunden dran ziehe. Die beiden Pods halten bei weitem keine 2.000 Züge und ich rauche auf dem niedrigen Niveau. Sind somit auch völlig überteuert. Da gibt es wesentlich geschmackvollere für weitaus weniger Geld.
Die Nuviu App funktioniert auch nur bedingt. Der Nutzungstracker garnicht. Kann man sich also sparen. Und zu guter letzt: 20mg Nikotin sind in der heutigen Zeit nicht mehr zeitgemäß!!! Weniger tut es auch. Wundert mich sowieso sehr, das so viel Nikotin drin ist, weil Vuse ja zu Reynolds American gehört und Rauchen in den USA mehr als verpönt ist.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Great (phone) service
Took a while to get through but the service was great. So kind and so helpful when an order went out of my account that I didn't make! Thanks so much.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Kat, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great service thank you
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Great firm
The customer service and care shown was second to none.
Will certainly use in future.
Great firm
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Gareth, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse customer services
I have been using Vuse products for 2 years and had an issue with the courier not providing a delivery date. The Vuse staff answered my E mails promptly and professionally. They also sent me two packs free to compensate for inconvenience
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Mark, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The best service.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Nedeva, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse have always been great
Vuse have always been great, really speedy service. A few times I’ve had delivery issues they’ve always very helpful sorting everything out.
6. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello James, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
I ordered next day delivery and the delivery company kept saying it was delayed the a week later admitted they had lost it. I spoke to a few people at Vuse who were friendly and helpful and a replacement has been sent.
I have used Vuse for awhile now and never had any problems this was just down to the delivery company.
Thanks for all your help ☺️
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Mr Ferguson, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The customer service is outstanding
The customer service is outstanding. Most recent package was lost by the courier and I have been initially liaising over the phone with a lady whose name I unfortunately do not recall. After that I was communicating with Karen over email. Her responses were 100% customer focused, courteous and friendly. The support team was a pleasure to deal with and a replacement for my lost order is on its way. Brilliant.
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Thomas, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The customer service is exceptional
The customer service is exceptional, going the extra mile when things go pearshaped. An order got lost with delivery company EVRI 😒, in the end order got replaced and shipped with DHL. Great support. Keep it up
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello David, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent Company to deal with
I have been using this company for a few years now.
The tobacco is much cheaper than in the shops.
You receive a free device every 6 months of continuous subscriptions.
When I had a problem with a delivery it was dealt with quickly. When my discount code did not work, this was also dealt with quickly. I have never had to wait for them to answer the phone. It is answered promptly and pleasantly. Telephone operators very helpful with any query.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vuse UK & Ireland
Hello Christine, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
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