Volcom Arvostelua 

Don't spend your money with this company. They owe me more than $200 for a return from 2 weeks ago. It is impossible to get in touch with anyone or for customer service to get back to you. If they do get back from you it's only after you've wasted hours of time trying to contact them and you've had to get nasty about it. And the only response will be some BS excuses to buy themselves more time. Still waiting on my refund which is a pretty large amount of money. 2 weeks is unacceptable to still not have my money back. Some people wouldn't be able to afford to lose that much money for that amount of time. Like that could really hurt some people. They don't care. Like I said, UNACCEPTABLE and I will NEVER purchase from them again or support their company in any way, shape or form. I will continue to spread the word that people shouldn't spend their money with them either.

I have tried emailing and calling Volcom but no one gets back to my emails and no one answers the phone. The customer service is so bad! I like the clothes, it's shame, but if you can not return items when you buy online, I will stop buying from Volcom.

I hope to update once my order is received. It has been 15 days since I placed my order and I still can not get them to give me a date as to when the order will be fulfilled and sent out. Please be careful if ordering from online! They will state COVID as a reason, but I have also ordered from their competitors and have received everyone of those orders. Just beware with timing for Christmas. I am hoping to get an email soon and I will update my score once all items have arrived and in good condition.

Bought a jacket on 29th of November - jacket was shipped and I still haven’t received it. Stuck in Belgium DPD since 4th December and has not moved. I have emailed Volcom 5 times since then and no response - and ridiculously at this stage I had to raise a claim with PayPal because of this ridiculous support. Never again will I buy your products. And to think I was one that sang praises about this company. Last €€€ you get from me.

Der Rücksendeprozess auf der Website gab an, meine Bestellnummer würde gar nicht existieren, sodass ich meine Rücksendung nicht starten konnte. Der Kundenservice meldet sich auf E-Mails nicht zurück. Ich habe Volcom dann per Instagram kontaktiert und erfuhr so, dass es beim Rücksendeprozess gerade Probleme gibt und ich es in ein paar Tagen noch mal versuchen solle. Mittlerweile habe ich endlich mein Rücksendeetikett, für das ich auch nichts zahlen musste. Trotzdem werde ich dort nie wieder bestellen aufgrund des fehlenden Kundenservices.

Still using covid as an excuse to take over a week to fulfill my order. No answer on customer phone line just recorded message about covid delays. Emailed and got a quick response that my order was being picked finally 8 days after placing and another long excuse about covid delays. But still haven’t received confirmation it has shipped. They are relentless with the marketing emails and text messages but obviously cannot meet the demand.

I'll start by saying, I love the quality, love the durability, I overall love the brand but Derek, the customer service "manager" is less than desirable. He came off rude and moody the second the call started. I felt offended as if I did something wrong by receiving a faulty item. I'll stick to my local distributors just to avoid the situation from happening again.

Poor customer service! Emailed 4-5 times but just the robot reply!!
I ordered since Nov 23 for Christmas to my bf and he live in CT , USA ! but 4 days later my order is haven't shipped yet ? What's going on?
And My credit card has been charged already. What should I do?

Be warned, if you live in the UK forget Volcom. The cheapest tracked returns to France (where all website purchased products need to be returned) will cost you at least £45!!! Yes, the clothing is nice, but the returns costs are ridiculous. AVOID UNLESS CERTAIN. I learned the hard way, watch out.

I got some stuff in Germany and the workers were so awesome and also the products they had were amazing. I think it's nothing for everyone but for those who want to stand out a little bit or add some spice to their wardrobe, than this is for them a got store!!!

Kann ich nicht empfehlen. Ich habe bei volcom.de bestellt, muss aber auf meine Kosten (15,90€) nach Frankreich zurückschicken. Das wird so nicht in der Bestellung klar. Zusätzlich komischerweise bei Klarna eine Rechnung über 0,02€. Warum weiß ich bis heute nicht. Ein Kundendienst ist nicht erreichbar.

J'ai réçu mes produits made in Europe et ecoresponsables dans un emballage écolo. Top!
Volcom true to this!

Le service client est au top et très réactif!

Ich habe auf der deutschen Seite bestellt und muss nun Portokosten nach Frankreich bei einer Retoure zahlen. Der Kundenservice antwortet nur auf englisch und redet drum rum. Auf eine erneute Mail wird einfach nicht geantwortet. Bin sehr enttäuscht und werde hier nicht mehr bestellen.

Nie mehr!! Komplette Retoure, 21 EUR !!! sind selbst zu tragen und dann wird einem nicht einmal der komplette Betrag der Retoure erstattet. Nie wieder!!!

Ordered a £300 coat, only for the zip to break on about the 6th time of wearing. Contacted customer service would said they would send a free returns label and it would be refunded.
They have received my coat and apparently 'tested' the coat to see the zip is working 'perfectly' so are not refunding and sending back.

WHY AGREE THE REFUND IF YOU WON'T DO IT. the coat is unwearable.

Absolutely appauling!

Worst customer service and they do not stand by the product they sell. I bought a pair of Volcom ELM bib snow pants for an exorbitant amount of $425, however needed and felt the fact that it is Goretex show it is a good product. After ONE day of snow boarding the black pants turned white in the back. I emailed then about this, and after 2 weeks they came back saying that this is not covered under warranty. If you want to ask these kind of prices, you need to own up to the fact when your product is sub standard

This is my partner's favourite brand for clothes, so for Christmas I ordered him a new jacket. Sadly, it didn't fit well so I returned the item at the cost of £60 shipping!!! Following correspondence with Volcom, they provided me with a voucher to cover the cost of the return. They specified that I should have requested a returns label to be able to return the item at no charge. This did not feature in any of their comms. I ordered my partner a new item, using the gift voucher. Sadly, this item was ill-fitting too. I then requested a returns label to be told that I couldn't have one and because part of the payment had been taken by my bank card, I had to pick up the return cost. I don't wish to pick up the cost of the return, so we are stuck with an item that is not satisfactory. Hassle from start to finish. I won't be ordering from Volcom again. The customer service team send blanket replies which are frustrating to say the least.

Don’t even know where to begin, I ordered my clothes on the 4th January. They were trapped at the border for two weeks. They then went for a little Holiday in Oldbury where they remained before my tracking number expired. It’s nearly March and I still don’t have my items. Volcom are refusing to refund me because they said my package isn’t lost just stuck. The customer service has been horrible, I haven’t had any apologies or help. Just a weekly email saying it will be resolved in a week. Shocking.

Manteau de snow acheté... mis 1 semaine et déjà des traces d'usures!
J'ai donc informé le service client... pour me dire ce sont des traces d'usures, nous vous offrons un bon de réduction de 10%... est-ce une plaisanterie!!!
Un manteau au prix de base de 299€... elle est où la qualité!!!
C'est honteux!!!
Ensemble de snow Millet acheté il y a plus de 10 ans pas une trace d'usure... donc je me pose des questions!!!
Toutefois, je peux comprendre que des problèmes peuvent arrivés mais le service après vente doit réagir !!!!
Enfin, bref... volcom=grosse déception !!!!!