Volcom Arvostelua 

Item was supposed to be delivered on 2 January, it hasn’t turned up and no response from customer service.

Bad quality and rude customer service

We bought a jacket and pants for skiing and on the first day it was already falling apart. The customer service there the worst , the don’t respond or the tell you that the can’t help.

Never buy volcom.

I have bought a ton of Volcum clothing in the past. What happened!? Have they gone woke? Just ordered from them. The fabrics are cheap now. Look at the website. Are you selling to kids with no jobs. Greezy headed skinny models . The work clothes are not designed for the working man anymore.volcum workwear used to be durable. Now it's not durable and not for the working man. I will not be ordering from them again. At your prices... good bye

J’avais fait une commande avec une mauvaise taille ! J’ai envoyé un mail le soir même, le lendemain le souci était résolu ! Efficace Volcom ! Merci et bravo

J’ai acheté chez VOLCOM à Anglet un pantalon pour mon petit-fils, il taille bien, la qualité est très bonne, la livraison a été très rapide. J’ai eu un petit souci dans ma livraison (qui ne dépendait pas de Volcom) et le service après-vente a été d’une rapidité et efficacité exemplaire. Je le note vraiment car on ne retrouve plus actuellement de tel service. Je recommande fortement cette société car je tiens à valoriser la compétence du personnel qui est dans cette entreprise.

Pessimo servizio clienti. Non rispondono

Terrible quality so tried to return. What a polava. They don't send QR code to make life easy. They want you to print a label. Who has a printer these days. I had to get a neighbour to donit for me and they only use dhl. So I had to drive 20 miles to drop it off only to be told the label won't work. Ive now had to spend £12 posting it back to France. Which I probably won't get back. The items I ordered were really poor quality, unlike my old Volcom stuff which is really good.. fingers crossed I get a refund !!!

Volcom has a trerrible website - it's super slow, so navigating takes ages (probably due to all the 'smart' but needless background videos(?))
Many of the products lack basic info like type of material or style - I gave up looking for jeans, since basic info suck as style is apparently only available if you are willing to click (and wait!) four times and then scroll down to see specifications for each model - jeeeez!
It's been like this for years, but life is simply too short...

Compré una sudadera y era excesivamente ancha para la talla M. Decía ancho clásico. Solicité devolución y la aceptaron pero su política es que los gastos de envío de devolución a Francia son por cuenta del comprador aunque el producto tenga defecto de fabricación. Muy descontenta. Servicio de Atención al Cliente muy malo. No volveré a comprar nada

Étant un habitué de Volcom depuis plus de dix ans et j’ai décidé cette fois de commander directement sur leur site pour plus de facilité.
Il s’agissait d’une commande importante : plusieurs pantalons, deux t-shirts, une chemise et trois paires de chaussures.

Globalement satisfait, mais deux paires de chaussures se sont révélées trop grandes (alors que la troisième allait parfaitement). Je décide donc de les retourner.

À ma surprise, le service client m’informe que les chaussures ne sont « pas comme neuves » et refuse le remboursement. Pourtant, l’une des paires n’a été portée que quelques minutes, uniquement pour vérifier la taille.
Après plusieurs échanges par e-mail, Volcom persiste à refuser le remboursement. J’ai rappelé que, conformément à l’article L221-23 du Code de la consommation, un consommateur est en droit d’essayer le produit dans le cadre de son usage normal. Malgré cela, ils ont refusé de me donner les coordonnées de leur médiateur, ce qu’ils sont pourtant tenus de fournir, et ont tout simplement mis fin à la discussion.

En résumé : qualité des vêtements correcte, mais la gestion du site français est en contradiction avec la loi et totalement irrespectueuse des droits des consommateurs. J’espère que Volcom prendra conscience de ce problème et corrigera ces pratiques.

I like Vocom a lot - the clothes, the brand. The issue does not lie there, the issue is that if you order something from the official Volcom website, it takes forever for your goods to be sent to you, and you get little to no info from Volcom themselves. Not only was shipping 10€, which for a bunch of clothes is very steep, but on top of that I ordered my clothes over 2 weeks ago and nothing has moved despite me emailing the support team. In the initial email regarding my order, they stated "We will email you the tracking number in 2-4 days.". Yeah right. If you want to order Volcom clothes, avoid doing it directly via them
Still no update regarding my clothes

Gute Preisnachlässe, Qualität der Stoffe gut.
Bestellung über die Webseite ein wenig holprig.
Ein Artikel konnte nicht geliefert werden.
Versand aus Frankreich? per dpd. Verfolgung etwas schwierig.

Toujours de magnifiques produit ! J'aurais bien mis 5 étoiles mais les produits sont quand même assez cher et lors des soldes, il y a clairement peu de produits intéressants et toujours aussi chers

I have purchased Volcom Clothing for several years including Jeans, T-Shirts, and Jackets, the quality has been fantastic. Recently I purchased four Volcom T- Shirts from a reputable Outlet in Melbourne. The quality of the T-Shirts is Very Very Bad. After the first wash they have stretched and now are very baggy and look washed up. Not sure if I will be purchasing Volcom products again.

I was not given a refund for the item that I returned. I bought a shirt in July 2024 and returned it in August 2024. In September 2024 I received an email that there was a delay in the returned item. I did not received any update from them since last year. Now(June 2025) I sent an email to ask about the refund but unfortunately they said they could not give a refund because they haven't received the item that I received and they said that they could refund me because the purchased was from last year. A company that doesn't refund. They will just take your money. I will not buy any Volcom brand anymore.

I have been purchasing volcom products for many years now and was elated to see that someone renewed the licenses to sell this clothing line in the US again.

I’ve placed two orders with this company so far this year, each order that I have placed has had an issue on their end.

In the first order, two of the five items I ordered came in a different fit, other than what is listed on their website. In fact, the fit they came in wasn’t even an option on their website. They got 40% of that order wrong.

In the second order one of the shirts was mis-sized, it was a medium sized t-shirt that was labeled as a large.

In this order, I had two other shirts that were using the exact same shirt blanks, same 50-50 blend, same modern fit, coming from the same country, the same everything except for the size, these shirts were actually large and were sized correctly, making it very obvious that the other shirt was a medium in disguise as a large.

The problem is that their return service has no option for when they make a mistake, which they have clearly done on every single order that I’ve made so far this year with them.

Their options for returns either penalize you financially or lock you into another order with possible new shipping charges.

I don’t have the time to dispute every order I make, which is what I’ve had to do every time I’ve placed an order with this business.

At this point I’m literally afraid to place any more orders with them, because I don’t know what I’m gonna get, and I don’t know what I’m going to have to go through for them to take accountability for their incompetence.

Unfortunately I can’t no longer patronize this business because of this. I would suggest you look elsewhere for clothing.

Item missing. Contacted customer service. They stated out of stock, had to chase refund.

They sent me the wrong size and now I've spent 3 weeks trying to get a refund from them, let alone a replacement. They told me they don't do exchanges so I would need to buy the product again, but now it's out of stock. So due to no fault of my own I am stuck waiting for my money back for a product I don't have, with no option to replace it unless I want to spend more money.

Don't worry though, they have sent me a 15% discount code for my time. Except you get a 15% discount code for breathing near their website - you get it if you make your first purchase, leave a review, literally anything. Massive joke and waste of my time.

Bought 2 pairs of the jeans. Bought the following and when they ripped:
Nailer Jeans - MATURED: ripped on the back pocket when I bent over. Lasted around 4 months.
Outer Spaced Casual Trousers - lasted 9 months and have thread tearing underneath.

Don’t bother buying these. Quality is awful.