VIVACOM Arvostelua 

I’ve been using their service for over 4 years. Things happen, but overall the connection is fine.
What really drives me crazy, though, is how pushy their call center is. They call almost every month, and if you don't answer, they’ll call you back multiple times a day.

Днес бях посетен от екипа на Венци и Алекси от Смолян за отстраняване на повреда на адрес село Ивайло ул.25 община Пазарджик, абонат-Славейко Янъшов.Искам да изразя моята благодарност за отлично свършената работа.Благодаря за любезното съдействие и отзивчивост на Венци и Алекси. И погелавам на Виваком да има повече служители като Венци и Алекси. Благодаря и на Виваком че бързо изпратихте екип.
С уважение Славейко Янъшов
Село Ивайло община Пазарджик

I am a Bulgarian citizen who lives and studies abroad, I am young. I visit Bulgaria for no more than 3 months, every time I need a sim service. Vivacom used to be good, but it is now absolutely rubbish. I pay double what I used to, to receive the slowest mobile data speeds ever, my data disappears way too fast, the employees are rude, they don't seem to care, and rather push to sell you a 24 month contract. Matter of fact today at 9am I get a call from vivacom after I have complained about them stealing €0.77 from my topup for no reason forcing me to waste 3 euros now to get the package I was budgeting for with no reason. Instead of any help I get a promotion, buy 24 months and you get unlimited WiFi and what not, I told them I'm literally leaving in a week, she tells me, "based on your recent top ups though, it looks like a 24 month contract would be better" that was the most vile stuff I have heard ever. Your telling me to sign my soul away for 24 months when I'm leaving in a week. And you think I'm stupid enough to fall for this. Your company is rubbish, you are thieves your service you provide is ABSOUTLY atrocious.
I will never ever be using vivacom ever again in my life, I do not recommend you touch vivacom, absolute criminals.
So vivacom here I say my goodbyes, and maybe think about providing a less extortionate service if you would like my support. Chao

Vivacom is completely unreliable. Despite marketing high-speed 5G, the real-world data speeds can drop to a useless 0.03 Mbps, leaving you stranded without basic internet connectivity. Combined with continuous mid-contract price hikes and a broken customer portal, this network is an absolute rip-off. Avoid at all costs.

VIVACOM Bulgary is steal traffic from clients - they are rogues.
I try to contact with them many times without results

Абсолютни некадърници! Съпорт нула! Всеки сътрудник има отделно мнение за проблема, единственото общо е, че не го решават. да им се вземе лиценза и да се махат от пазара!

As of the date of this review, Vivacom.bg holds a rating of 1.3—a score that, regrettably, may still be overly generous. The company appears to have elevated poor customer service from an occasional failure to a consistent operating principle. Telephone support is notably unhelpful: rather than attempting to resolve an issue, representatives seem principally interested in directing customers to a physical shop. One is therefore left to ask what meaningful purpose the telephone service is intended to serve.

Техникът все още не може да се появи!! Първоначално обещаха, че ще дойде на 8 септември, после казаха, че ще дойде на 10 септември, между 12 и 14 часа. Вече две седмици съм без интернет, просто е невероятно!!!

The personnel in the physical stores mladost 4 buisness park and paradise mall are rude and 0 customer service values

4 hours without internet, ruin my all day

Vivavom are disgraceful and quite frankly most fraudulent comms company I have ever had to deal with. Avoid at all costs!! Should be banned from operating!

Calling the client hotline for certain services are given totally different information that going to the Vivacom shop, where employees tell lies to try to sell more expensive services on contract, that the client does not need and refuses. Overalll not reliable, contradictory information with purpose to cheat and to take more money from clients as they are willing to book.

Customer service opportunity for the sales people in Sofia; my mother-in-law of 84 is trapped in contract for 3 sim-only abonnements, for which she will not be able to pay. For enting the contract she will be forced to pay not only the 3-Month costs but also the costs for the “special offer” for the remaining 21 months of the contract. It would be an opportunity to prove the personel is not only interested in selling but also in humanity by tearing up the contract

applied for a low price tariff on monday and paid for on tuesday notification of Mic L+e tariff that had been applied to my account sent them an email in disgust with a promise of goodbye Clearly applied by a thing with no brain.

In September 2025, I visited a Vivacom store with a Bulgarian friend because she speaks the language and could help avoid any misunderstandings during the process of signing up for home internet service.
To be fair, I have no complaints about the internet itself. It is fast, stable, and provides excellent coverage throughout the large apartment where I live.
However, I was told that I would pay half price for the first nine months and then switch to the regular rate, which I understood would be around €28 per month. Instead, I received a bill for approximately €40. When I tried to resolve the issue, I contacted customer support through the app chat but received no response. I then sent an email and received a very confusing reply that I could not understand. After responding and asking for clarification, I was simply ignored.
My friend told me that the only way to get an answer would be to visit a store in person, which is extremely frustrating. If customer service is difficult even for Bulgarians, imagine how challenging it can be for expats.
The only reason I remain a customer is because the internet service itself is excellent. However, based on this experience, I would never consider getting a Vivacom mobile subscription.

Starting with the People in the Office, most don't care about the customer and are busy with there cell phones or there fingernails. The Installers are mostly primitive and uneducated. The service itself is not good to Bad. I have Satelite and even with good weather chanels are not fluid streaming, many stalls out or stop the picture or ar completely out giving you a message to clean your satelite dish of snow just like now this very moment while it is 28 degrees outside, sunshine , no wind or rain.When you call for a Problem they charge you for the call by the minute. Imagine that! There Problem, you paying for Services they don't or can't provide and when you call to make them aware of Problems they charge you for it.The whole company is overpriced and run with Mafia Stile.

Bad network! Bad service! Bad connection! Overall 1/5 is actually a lot

Worst ever company
Don't use them

strongly advise everyone to NEVER use Vivacom! This company operates like a legal mafia.
Ten years ago, my wife received an outrageously high phone bill for a SIM card she hadn't even used. Naturally, she refused to pay for a service she never requested or consumed. For a decade, there was complete silence. Now, ten years later, out of absolutely nowhere, they frozen her bank account with a collection seizure through a private bailiff, demanding over EUR 2,500 by piling up insane, astronomical interest rates on a fake, decade-old debt.
Vivacom is a massive, fraudulent corporation that traps people in hidden schemes and preys on consumers years down the line without any warning. They should not even be allowed to operate legally. Save yourself the nightmare, stress, and stolen money—stay far away from Vivacom!