Virginia Hayward Arvostelua 

6 640
TrustScore 4.5/5 tähteä

4,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I’m not very good at doing things online and so I looked for a phone number so that I could speak to a person about what I wanted to do. I spoke to Gemma, who was very kind and extremely helpful and b... Näytä lisää

Saanut 5/5 tähteä

I always prefer to use Virginia Hayward to send hampers and gifts . Yes I can order online but the security of knowing that telephone help is at hand and easily accessible is very reassuring . I have... Näytä lisää

Saanut 5/5 tähteä

Website was user-friendly with great choice of products and hamper types, easy to order with fast, free delivery and the recipient was so happy with their gift letting them know they were in our thoug... Näytä lisää

Saanut 3/5 tähteä

Ordering all good. Unfortunately the card which we filled in online was not put in the hamper so recipients did not know who it was from. So had to call them after 2 days of not hearing from them, as... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Lahjakorimyymälä
  2. Yrityslahjat
  3. Lahjatavaraliike

Tietoja yrityksestä Virginia Hayward

Yrityksen kirjoittama

Virginia Hayward luxury food hampers are available to buy online at Christmas and all year round. Hand-packed by our team of hamper specialists, beautifully presented for the maximum 'WOW' impact.

A Virginia Hayward hamper makes the perfect gift for family and friends whatever the occasion. Our hampers are also sent by thousands of businesses every year as a well appreciated corporate gift to staff, clients and business partners.

Established in 1984 by Virginia and Geoff Hayward in Dorset, England. Virginia Hayward started as a small cottage enterprise and has since grown to be a leader in the luxury wine and food hamper industry. The business remains wholly family-owned and managed and employs over 115 full-time staff, with that figure tripling in the weeks before Christmas.

Over 40 years of supplying and building hampers for some of the most prestigious companies in the UK has given us immeasurable experience in the field. Throughout our significant growth our company ethos has remained the same and is deep-rooted in all that we do:

“To source and supply high quality, beautifully presented luxury food and wine hampers that are reliably delivered and delightfully received in a timely manner and are supported by impeccable levels of customer service.”

Whether your after a Christmas hamper, a birthday present, thank you gift, celebration or other special event gifts, you'll find the perfect hamper to suit your needs and match your budget at Virginia Hayward.

Shop now at Virginia Hayward today and find the perfect gift hamper with fast UK delivery to loved ones, friends and business associates.

Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

7 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 82 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(6 640)

459 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Package sent to wrong address I.e

Package sent to wrong address I.e. me , the purchaser . Delivery company left it by our dustbins in the rain with no notification it was there .

12. joulukuuta 2025
Virginia Hayward-logo

Vastaus yritykseltä Virginia Hayward

Dear customer,

I can see you processed your order via our website, and we despatched the item to the address were were provided with.

I am truly sorry to hear that the carrier left the items by your dustbins, our carriers are allowed to leave the items safe, but only when it's appropriate to do so. If your hamper is damaged in any way, please get in touch by contacting customer.service@virginiahayward.com, and one of our team can help you.

Kind regards
Constance

Saanut 1/5 tähteä

Extremely disappointed with the hamper…

Extremely disappointed with the hamper I ordered. I would have Ben better making one myself . I’ve received and sent many hampers that were nice but not this . Nothing says Christmas like a big Evri label on the box. The greeting is on a peel back sticker I’m embarrassed to give this as a gift

18. joulukuuta 2025
Oma-aloitteinen arvostelu
Virginia Hayward-logo

Vastaus yritykseltä Virginia Hayward

Dear customer,

I am very sorry to hear that you are un-happy with the presentation of the gift.

We do advise on our website that our carton gifts are shipped in its festive postal carton without any further exterior packaging, so shipping labels will be affixed to the carton itself. You can find this information on the product page of the gift.

On our presentation and packaging tab on our website we do show all the information on where our gift messages are located and what they look like so customers can be fully informed prior to purchasing.

Kind regards
Constance

Saanut 5/5 tähteä

I Ordered 50 several different ones…

I Ordered 50 several different ones for staff hampers.
We have ordered from several hamper company's in the past and this was the first time from VH.
ordering was easy, i called to check when delivery was and was emailed a date back within 2hours.
the staff are very happy and pleased with their hampers and several have quoted that this is the first time everything in the hamper is edible and not some bizarre things will definitely order again

8. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Nice hampers; Not so great delivery communication

Overall, I was happy with the experience of sending a Christmas hamper via Virginia Hayward. The recipient was happy with it, and that was good enough for me. My only cause for compliant was the lack of delivery information. I was expecting to get notified of it's dispatch and delivery, but this never happened. I only found out it was delivered when the recipient contacted me. May be I was expected to track it myself, but I've never had to do that with any other company. I found that to be an annoyance.

12. joulukuuta 2025
Saanut 1/5 tähteä

Company needs to use better couriers as…

Company needs to use better couriers as I still have not received the hamper!

8. joulukuuta 2025
Virginia Hayward-logo

Vastaus yritykseltä Virginia Hayward

Dear customer,

I am so sorry that you have not received your item as yet. If you can please contact out sales team on sales@virigniahayward.com with your order details, one of our team can investigate this for you.

Kind regards
Constance

Saanut 2/5 tähteä

Sadly they use Evri and ALSO don't respond to Customer Service enquiries

Sadly they use Evri and when my hamper had not arrived (as a Christmas gift) after 18 days, I contacted Virginia Hayward to try to find it as Evri are impossible to get an answer from!

Sadly, I was never contacted back by VH, so I would say customer service is not good at all! 21 days after ordering, the parcel was finally received.

11. joulukuuta 2025
Virginia Hayward-logo

Vastaus yritykseltä Virginia Hayward

Good Evening Susan,
Thank you for your feedback.
Upon investigating into your order I can see that you selected free Christmas delivery whilst ordering online which states it is delivery from the 8th-23rd December.
As you selected this delivery option you have received your order within the advised time frame.
Kind Regards
Isabella

Saanut 1/5 tähteä

what went right?

what went right? the package was left on my front doorstep, it could easily have been taken, in its box in the pouring rain. not even in another box or a plastic bag. The box it came in was obviously the presentation box but it had stickers all over it, I couldnt give that as a gift. The inside was full of packaging and paper with very little product. It was absolutely unusable, certainly to give as a gift.

12. joulukuuta 2025
Virginia Hayward-logo

Vastaus yritykseltä Virginia Hayward

Dear customer,

I am very sorry that you are un-happy with the delivery and presentation of your item.

We do advise on our website that our carton gifts are shipped in its festive postal carton without any further exterior packaging, so shipping labels will be affixed to the carton itself.

I can see that you have been in touch with our customer service team, and a full refund has already been issued to you for the item.

Kind regards
Constance

Saanut 5/5 tähteä

Nice easy site to use.

Nice easy site to use, nice quality of products and confirmation of delivery and communicaiton of process is really good.
The people I have sent them too loved receiving them and commented on the quality of contents and packaging.

3. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Totally amazing!!!!!!!!!!

My total experience can only described as far and beyond. Communication is amazing, customer service bent over backwards to help, delivery was superb and finally the hamper's that were sent were received truly fantastic, quality and presentation were more than 5*.
Thank you.

11. joulukuuta 2025
Saanut 5/5 tähteä

Great Service

They keep me up to date with offers.
I was able to order early and know when it was delivered.
Great service, will be back next year.

10. joulukuuta 2025
Saanut 4/5 tähteä

Lovely hampers

Lovely hampers
Good selection of goodies
Purchased for a christmas gift, the recipient was pleased as they said it was nicely presented
The only thing they struggled with was finding who it was from ( A sticker on the side of the wrapping had the details)

11. joulukuuta 2025
Saanut 5/5 tähteä

It’s a gift for someone but was sorely…

It’s a gift for someone but was sorely tempted to keep it for myself. I asked for it to be delivered before Christmas a service that’s offered and not when I ordered it in November. Well packaged it looks great with all the items in the same wrapping. All lot of care has gone into this hamper. Also very good price. I’d buy from then again.

12. joulukuuta 2025
Saanut 5/5 tähteä

Without a hitch, as usual.

Have used Virginia Hayward for a number of years and have always found them reliable.

On a different not Evri left one hamper on the doorstep, without checking if anybody was at home.
Luckily they were, but half an hour later, they were not.
So the hamper could just have been left.

11. joulukuuta 2025

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