Vileda Arvostelua 354

Absolutely diabolical mop, do not waste your money on this mop, trying to replace the sponge is just not possible, not the cheapest mop either

Non ho MAI avuto un'esperienza peggiore su un sito online, al servizio clienti tutte donne che non capiscono NIENTE.

Una settimana ad aspettare merce che mi serve perché LORO sbagliano a scrivere l'indirizzo,tra l'altro un indirizzo inventato totalmente con una parola inesistente, guardare su google maps era una cosa troppo avanti vero???

Experiencia nefasta, no escurre bien y sobre todo me ha dejado marcada el agua en mi suelo de mármol.Al no secar bien el suelo ha absorbido el agua y me lo ha dejado todo manchado.He querido descambiarla en supermercados Más y se han negado, postventa pésima.

Non so quanti bastoni per il mocio ho buttato via.Parlo del classico bastone col fiocco,da quando è cambiato l'attacco non mi trovo più bene perché strizzando il fiocco si rompono i dentini dentro e il bastone gira a vuoto,non si può più strizzare.Capisco che è un ottimo modo per fare girare i soldi ma non ne compro più.Passo ad un'altra marca.

Ticket 722844 - Keine Lieferung trotz Zusage".

kann man auch "0" Sterne vergeben ?
Trotz Einsendung der Referenzteile (auf unsere Kosten) ist nach 3 Monaten mail ping pong weder eine Ersatzlieferung bzw. Erstattung des Kaufpreises erfolgt.
Mahnung, 2. Mahnung mit Fristsetzung ... es wird alles ignoriert.
NIE WIEDER VILEDA !!

I’m just like all the other reviews here , I have always had a Vileda mop ALWAYS I never change because I use to love it and also made all my friends family relatives to like it , it’s easy clean u can wash it reusable , but in the last a few years it became a nightmare and so frustrating to get the mop head out of the bucket to the spin because it’s so loose , I don’t know what they changed to make it the worst mop it went from 10/10 to 0/10 this is my forth one BTW I did return and refund for the second and third then the fourth one I said maybe it is me then I hear from other people they are complaining from the same problem then I came to see the reviews. Everyone complaining about the head not sticking to the base , I do ask Vileda to fix the issue please 🙏

Wie kann man als Markenhersteller so einen Schrott verkaufen?
VILEDA Ultramax 2 in 1 Komplettset Eimer Bodenwischer Set
Ausdrückteil sitzt lose und wackelig auf dem Eimer. Keine Einklickvorichtung am Eimer.
Kippt bei jedem ausdrücken.
Wohl an der falschen Stelle gespart.

Pésimo, ponen promociones de descuento de 5€ y cada vez te piden una foto diferente. Me quedo sin su patraña de descuento porque ya me canso de enviar cuarenta mil fotos del ticket del ean.. siempre piden otra tontería.

I had my mop and bucket for 3 months but hardly used it, now it won't wring out properly its sopping wet on my laminate floor, vileda were absolutely no help at all, i sent videos showing how wet the mop still was after wringing it, but their customer service is rubbish, they replied once to ask for a video, i sent it and never heard from them again, even though i sent about 6 emails, I wasted £30 won't buy from them again

I’ve used vileda products for years but my mop and brush are faulty. I emailed and was promised replacements which is well over a month ago. I’ve left messages follow up emails and completely ignored! Who is running customer services and completely ignoring loyal customers.

Promoción engañosa y atención al cliente pésima.

Compré un producto en promoción y me rechazaron el ticket porque era digital. Lo imprimí y tampoco lo aceptaron. Fui incluso a Carrefour para conseguir otro ticket y volvieron a rechazarlo.

Después de cumplir todo lo que me han pedido, siempre encuentran un motivo nuevo para invalidarlo. Honestamente, parece una estrategia para que la gente compre sin tener intención real de cumplir la promoción.

No lo recomiendo en absoluto y voy a compartir mi experiencia para que otros consumidores estén advertidos.

Vileda magic mop…grrrrrh
Shoulda, woulda, coulda, read the reviews before buying this mop. Relied on the brand name to save time. Big mistake. The handle was rubbish. Kept coming loose. No instruction on packaging to combat this, not even Utube. Swivelling mop head, no control, difficult squeegee, the whole design is pathetic. Waste of time and money. No stars.

Habe vor 3 Jahren einen Wischroboter gekauft und jetzt gibt es lt. Vileda keine Austausch Wischblätter mehr, da sie das Model nicht mehr fertigen....lt. Mail von Vileda
NIE WIEDER VILEDA
Abzocke....erst verkaufen und dann kein Zubehör mehr herstellen. Haben ja genug verdient....

Ich warte seit Wochen auf meine Erstattung einer Retoure (ungeöffnet, da ich das Produkt zeitgleich geschenkt bekam) Trotz mehrmaliger Mails und Anrufen, erfolgt keine Rückmeldung. UNFASSBAR!

Absolutely awful product, reminds me the quality of a 1960's Lucky Bags plastic toy marked made in Hong Kong. The customer service is non existent, I've had no replies in a week. Do not buy thus product as it wont last long. They say there are 2 soare mops in the box. There are no spares. Don't waste your money

ordine n. 151064053 non ho saputo piu' nulla ad oggi si tengono soldi e ordine. Fatto vari reclami con mail e pec al telefono lo sbattono giu'. Che si fa,se hanno il 90% di recenzioni negative un motivo ci sara'.

El pedal sale de fábrica defectuoso, se encalla a las primeras de cambio, una y no más.

Ich habe mir vor 2 Jahren den Saugwischer EasyJet 3:1 für knapp 200 Euro gekauft. Ansich ein gutes Stück.
Nach zwei Jahren ist nun die Gummilippe welche das Wasser beim zurück ziehen einzieht porös geworden und dadurch komplett kaputt. Ohne diese Gummilippe ist das Gerät absolut unbrauchbar. Man findet im gesamten Internet kein Ersatzteil zum kaufen. Habe dann den Vileda Kundensupport kontaktiert und lediglich die Antwort erhalten, dass der Wischsauger nicht mehr produziert wird und es somit auch keine Ersatzteile mehr dafür gibt. Ergo, schmeiße ich jetzt ein 2 Jahre altes Gerät weg welches 200 Euro gekostet hat weil ich es nicht mehr benutzen kann. Einmal und nie wieder Vileda!

I am writing this complaint on behalf of an elderly individual who recently purchased the Vileda Turbo Smart cleaning system in Spain. This experience has been deeply disappointing for several reasons:
1. Defective Product

The unit was faulty and failed to operate correctly from day one. For a brand that markets itself on quality and durability, receiving a "dead on arrival" product is unacceptable.
2. Lack of In-Person Support

When the customer returned to the original point of sale, they were directed to contact Vileda by phone. However, the Vileda Spain phone line simply instructed them to file a claim online.
3. Discriminatory "Digital-Only" Policy

Vileda showed a complete lack of empathy and a total disregard for the digital divide. By forcing all complaints through an online portal, you are effectively discriminating against elderly citizens who may not have the technical skills or resources to navigate internet-based bureaucracy.
Summary of Grievances

Product Quality: Selling premium-priced items that do not function.

Customer Treatment: A cold, non-empathetic approach to elderly customers who require human assistance.

Lack of Omnichannel Support: Failing to provide accessible, non-digital channels for dispute resolution.

Final Verdict: I strongly recommend against purchasing Vileda products. They are overpriced, poor quality, and backed by a customer service department that ignores the needs of the most vulnerable consumers.