Victoriana Nursery Gardens Arvostelua 

I should have checked Trustpilot before purchasing plants from this nursery. I paid £50 for 25 periwinkle plants. At this price I expected them to be small, but I expected at least some effort to be put into them. I expected wrong.

I received a small bunch of badly cut periwinkle plants, rolled up in newspaper with a little bit of soil.
The 25 branches were extremely small, some were turning brown and dying, some barely had any root at all, and some did not have a single leaf.

I planted them, but I don’t expect any to survive. It was a waste of money and time.

AVOID!!.. Items never arrived and apparently lost in transit. when we asked them about when are we likely to recieve them, we were suddenly refunded and told that they no longer wanted to deal with us. Customer Service was disgraceful. Serena was rude and unprofessional and we can now see why there have been so many other complaints about her and the company

I ordered strawberry seeds from this nursery (Order No. 1251343). They claim to have dispatched them 10 days ago via Royal Mail. When I called yesterday to report that I still hadn’t received my order, I requested either a replacement or a refund. However, they insisted I must wait 14 days before they can take any action! This is disappointing customer service. If you’re considering ordering from this company online, be cautious—they may not fulfill your order promptly, and getting a resolution could be difficult. I also find it concerning that they rely on Royal Mail, whose service in this case has been poor. I paid £2.75 for the seeds and £2.45 for postage (£5.20 in total), and at this stage, it seems like I may not receive my order or a refund. Proceed with caution if dealing with this nursery.”

Chinese artichokes were poorly packed in a floppy plastic bag and sent by APC - entirely predictably they were crushed in transit and only roughly 50% arrived viable. Very unprofessional all round, these weren't cheap - won't be buying from them again or recommending to friends (obviously)

Guys, this Sweet Genovese basil is the best!

I hope you’ll keep this variety safe as the differences between yours and an another one I’ve grown are self explanatory.

Yesterday I harvested basil from my hydroponic garden and one monster of yours gave me 38g of beautifully chunky leaves on a stem that weighed only 4g. I didn’t use that but with the smaller plants- which were also spot on- I even used the stems in the pesto.
Thanks!

Bought 6 Moroccan mint plants, but received dried up with yellow leaves! After expressing my unhappiness with the product, was told "this is what we would expect at present and they will die back over the Winter". Suggested to to for return cost, leaving me over £10 out of pocket.

Brought a potted Apple Tree last summer (2023), planted it, watered it, protected it with tree guards. This spring (2024), it made no leaves, waited until July, then dug it up to find no roots! Just a chopped off main root (done to fit into a pot by the Nursery or whoever potted it from bare root stock) so it never stood a chance!
Sent photos, Serena replied and told me in had ‘extensive bark damage’ it clearly didn’t, and had been well protected! What she thought was bark/trunk was actually the leader root that had of course been in the ground! I pointed this out to her - no further response! I’ve worked in horticulture and Plant Nurseries myself for the last 20 years so I do know a bit about the industry, and this is poor customer service, and wouldn’t recommend them to anyone!

I ordered 2 x Kiwi Hayward (female) and 1 x Kiwi Atlas (male) plants 2 years ago. They grew OK, but the MALE "Atlas" plant is now bearing small Kiwi fruits. So, I don't know what I've actually got, but obviously not what I was expecting. The labels are still attached to the plants as they were delivered. I'm not the one who mixed them up.
These plants are now 2 years old and growing in the wrong places. (I wanted the female plants to have a lot more space.) I really don't want to start again. I've invested 2 years in these plants already.
If Victoriana Nursery are interested my order reference was: 1010559, 23 April 2022.
From what I've now seen in the other reviews, I doubt that they are interested.

Super, healthy little plants, well packed and delivered in a timely fashion. Will purchase from this nursery again.

I am an experienced gardener that has made many online orders to small British nurseries and suppliers over the years and without exception every one has been a positive experience - except with Floriculture International Ltd, trading as Victoriana Nursery.

I ordered asparagus plants on 20/3/24 and at the time the website stated that they would be dispatched from mid/late April and realised that earliest orders would be made first. On 20/4/24 I had an email to say my order was on its way to the pack house to be dispatched that week. This was followed by another email stating "our system over released on plants" and my order would not be dispatched. The website was then quoting mid July for dispatch. I emailed and was reassured the problem was not due to import issues as the asparagus was home grown and I accept that plants have their own timescales.

On 30/4/24 I received another email to say my order had moved to the pack house and would be dispatched the following week, only to be followed by an apology that "an incorrect email had been sent out due to a computer bleep" and quoted late June dispatch.

I have lost faith that I will ever receive my plants and so have requested a refund. If Victoriana Nursery want to remain a viable business and attract and retain customers, I suggest they invest in a new computer system, but I will not be ordering from them again.

First time ordering from Victoriana.
10 Asparagus plants safely arrived, in good condition, moist, and very well packaged.
Promptly planted and looking great.
Will deffo order from them again.
Many thanks to Serena and the team there.

Supplied tree which proved to be dead, and refused to refund or replace, Serena surly and rude in correspondance as per another person's review. Do not buy from this company.

I’ve been buying seeds and plants from Victoriana Nursery for years, mostly chillies, peppers, tomatoes and herbs and have never had reason to complain.
Even when the post office took a delivery back to the sorting office for a very hot weekend and, separately, a courier delivered the box upside down, the plants grew and produced well.
I’ve had to stop part way through writing this to take a delivery of herd plants, from Victoriana Nursery! Perfectly packaged and very healthy plants! The packaging is, I think, excellent - the paper keeps the plants in place and moist and goes into my compost bin.
My only experience of their customer service is the fact that they hand write delivery instructions on their packaging - I’ve never experienced that from larger companies and am grateful for it.
I’ve also had no issues with seed germination. This year I had 100% germination and survival rate for almost all of the tomatoes and peppers. Leaving me with an embarrassing amount of both!
I particularly like the fact that they are a small independent company offering some heritage and unusual varieties.
My only regret is that I never got to visit the nursery - I had planned to visit with several other plot holders at my allotment - but Covid struck that year! Hopefully, one day in the future, we might be able to do so.
So thank you, Victoriana Nursery. We appreciate your service and will continue to be very happy customers.

I ordered several plants, all arrived quickly and in good conition except for 5 broad beans. I stuck them in water and contacted the company by email sending a photo. I got a reply straight away reassuring me they would recover and they are sending me 5 replacements. Very good customer service.

Refused to replace or refund dead tree they sent me stating time scale of reporting issue to them. Appalling customer service from Serena who was surly and unhelpful. This company doesn't adhere to any customer service policy.

I would advise everyone (and there are many!) who have received poor quality plants and substandard customer service to report this company to Trading Standards as I have done.

I will never use this company again and would strongly recommend that you don't either.

Purchased online a potted loganberry plant described as 60cm tall [incl pot]. Most disappointed, a very meagre plant, a single weak shoot with [10cm tall] with a caterpillar nestled in the growing tip. On complaining and asking for a refund, I was fobbed off with excuses like, 'It actually isn't unusual for Loganberries to die back to the base and re-grow, it depends on the year.' and eventually they agreed to refund 'However you may return the plant (at your cost) for a refund. The plant we have sent will grow away exactly as you would have expected.' The point is that this was an extremely poor plant, not as described and the nursery only reluctantly agreed to a refund but without refunding for outward delivery. When I said I would drop it in, I was told to leave it by the greenhouse door with a note. Seems they avoid phone and face to face contact with customers. The most annoying thing is that this nursery is listed on the RHS website, I would have expected better. Please don't buy from them, poor quality plant and poor customer service. I feel slightly qualified to comment as I am a commercial soft fruit grower and for 10 years ran a wholesale plant nursery. I would be happy for the nursery to respond to my comments.

Bought various chill and tomato seeds pre chatted them and got around 5% germination (old seed) contacted Serena Shirley who has you didn't follow our germination procedure we can't help you ??? snotty useless customer services, it was not just a few that didn't germinate nearly all were duds. yet seed from various other sources was 95% successful there selling old useless seed and don't care about the out come

Plant (a grafted grapevine) arrived in very poor condition. The top part of the plant (the scion) appeared to be dead and the compost smelt strongly of mould. On phoning the company I was told that in dormancy vines often looked dead and it would break into life in the spring. I am not holding my breath.

Excellent delivery service within 5 days of ordering. Plants well packed and in very good condition. Instructions for care and ongoing growth enclosed. Website informative and genuine family business. Organic. Will definitely buy from them again.

The director here is so rude she refused to resolve my issue and told me to ask my bank for a reverse charge instead of sending me a prepaid label, i showed her photos of hundreds of pieces of paper stuck i side plant it damaged roots if i had pulled them out,
She did not care,
I will stick with buying from tamar organic instead atleast no chemicals used and you get better customer service,
The director implied her business is not doing well anymore and they are saving money which is why she refused to refund me or resolve my issue with a prepaid postage.