Victoriana Nursery Gardens Arvostelua 

I ordered 10 Jerusalem artichoke bulbs in August for £14.95. They were not available until October 30th. Postage was £5.95. When they arrived, 9 of them only in number, they were shrivelled, small , dry and soft . As a gardener I feel sure that anything that is soft is not healthy. I contacted the nursery and explained and asked to return the items. They said I could only do that at my cost. Which would have meant I would have spent around £10 in total on postage and been left with nothing. I probably would have had to insure the return which would have cost me more.
They agreed to send the 10th bulb which arrived, in stark contrast to the others, in very good condition with sprouts and measuring much bigger.
Why is everyone on the internet always trying to cheat everyone?. They had healthy bulbs, why send me unhealthy ones just for the sake of a few quid.

I will not use this nursery ever again. I do not think they are trustworthy and they do not honour their agreement with the customer.

The grapevine arrived in good condition despite the state of the packaging, which was a tall oblong cardboard box. The box was severely squashed and torn. The plant in its pot was ‘loose’ inside the box with no supporting material. How it survived the trauma experienced by the box is beyond me. The plant itself appears to be fine. Only time will tell.
Dennis Mott - Cambridgeshire

I recently bought a pair of Goji Berry shrubs from the nursery. Amazing service. Brilliant little plants. Well packaged and sealed and delivered on time with Royal Mail. I'm a repeat customer of this absolute gem of UK Horticultural diversity. My kiwi vine came from there and has thrived. The chilli selection is encyclopedic as is many varieties of plants for all locations. Highly recommended. Staff are great too.

Lovely looking plants. A delivery hiccup, not the fault of Victoriananursery has been sorted out happily. I also bought some seeds which have germinated so look forward to pak choi sometime soon.

I highly recommend this company. I ordered some Aubrieta plants for my rockery and they exceeded my expectations great price well packaged healthy plants on receipt with fast shipping. Great communication too. So refreshing to have a positive experience. Thank you 😊

Couldn't find stock elsewhere as late in the season so first time using this company. Value price so wasn't expecting much. Paid for tracked service which was great. My 4 plants arrived wrapped in wet newspaper & plastic bag in a cardboard box - single shoot each. Two plants were green but two were yellowed and I found the shoots were broken but hoping they grow. For the price paid I am happy if I get 50% success.

Very impressed with this company.
I ordered an apple tree and I rate their service as excellent. Communication was very good with regular updates and it arrived well packed and looking very healthy.
Their service when dealing with my enquiries prior to ordering was also excellent. Very quick and helpful. I will use this company again without any qualms.

I ordered a golden sage from them, and when it arrived it was distorted with black spots on many leaves, clearly not a healthy plant. I got in touch with them (sending a photograph), expecting a refund or replacement, but they recommended me to leave it for a while and see how it got on. I was rather taken aback, since I don't expect to have to nurse bought plants to health, unless they were on the bargain trolley, but I did wait two weeks and it was no better, so I contacted them again. This time I was told that it was normal for sages to have black spots, and that there was nothing wrong with the plant. They will not give me a refund or replacement. Any of the other nurseries I have dealt with in the past have always refunded me if something arrived in poor condition, or sent a replacement if available. Looking down the comments here, I conclude that they are capable of sending out plants in good condition, but clearly one cannot rely on this. Personally, I shall never use them again.
I am an amateur gardener of many years' experience, and have grown common sage from seed. I have also had golden sage in the past, and it has not been covered in dark blemishes.

Really disappointed with my purchase of a fuchsia plant. I expected a small plant but I received a single stem twig with three leaves on it. Two of these died the next day and the third quickly followed. When I complained I was asked why wasn't it in the ground, I replied I had put in bigger pot with the hope of growing it on. I have asked for a replacement plant twice but have received no reply or apology. Will NOT use them again.03.09

I really wouldn't trust this company, I think I'm now getting a refund but they took my order and then just didn't send anything and no correspondence until I reached out to complain, they then were really rude.

Have had multiple orders from this company & cannot fault them in any way. Updates on order throughout, prompt dispatch & delivery of well packed & high quality plants. An absolute pleasure to deal with & the best selection of unusual & useful herbs I have seen anywhere. Very highly recommended

"Our guarantee" isn't worth the paper it's printed on.
I purchased 2 packets of 10 kashmir chilli seeds and 7grew from one and then 5 from another, despite good conditions.
So I took them up on their "Guarantee" just to find they wiggle out of it by saying you didn't provide them with the precise growing conditions, so I try and discuss this with them explaining that if that was the case none of the others would have grown sending them pictures but nope they point blank refuse to replace.

Some reviewers on here have had a really good experience and, indeed, seven of the plants I ordered are thriving. However, others have had appalling experiences and my other six plants fall into that category.

One arrived looking ok but died soon after. However, five Foxgloves arrived looking half dead and within a week had gone all the way! I contacted the owner/customer service person, Serena, to ask for a refund on the dead plants. But, as others have reported, she is quite rude and bluntly refused, claiming I had over watered. A clever catch all excuse as there is no way of disputing or proving!

I then raised a claim through PayPal which prompted a partial refund offer from Victoriana, I refused this and escalated the claim for PayPal to adjudicate. Finally PayPal refused my claim because the product was not "significantly different to the description". In fairness to Victoriana, they never claimed the plants would be alive on arrival or survive, but I think it is reasonable to assume this would have been the case!!

In the end I lost a small amount of money, but they lost a customer and any chance of a recommendation to other people.

Very good quality plants, often unavailable elsewhere, packaged in recycled and compostable materials with minimal plastic and modest charges. Of note, clumsy handling in transit had led to a plug plant in a recent order arriving damaged and the nursery replaced it without demur.

I received 3 x bay leaf plants first week in April. All 3 plants had yellow leaves covered with fungal spots. I have the APP (Picture This) and scanned the plants… the results read your plant is SICK. I screenshot each report along with photos of each plant & emailed VN expressing my disappointment. Her (Serena Shirley) response was that we should plant them & they will grow happily!! So she’s basically asking me to poison my family! Absolutely disgusting that they send sick plants to customers. This type of infection doesn’t happen over night in transit/ despatch.
Absolute careless Nursery truly beyond belief lack of customer care!

Reading other reviews, Victoriana seems to be doing either great or awful. For me they were great.
My climbing strawberries "Rambling Cascade" arrived well wrapped, vigorous and healthy and for the smaller specimens they added extra.
The herbs were decent, not outstanding like the strawberries, but equally well packed.
Processing and shipping was clearly communicated via email and only a few days, not 5-7 days as said on website. - I would order from them again.

Plants arrived broken and in very bad condition. Totally unacceptable response from the nursery. Bad customer care. AVOID, DON'T Waste your money.

I sourced several varieties of Hardy Fuchsia that I wanted from this nursery ~ I found them quite by chance on the Internet. As they had everything I wanted, plus some other interesting varieties, and the price was very competitive, I thought I'd try them.

Their site is very easy to use, the order process was also easy. Then, having ordered, they regularly updated me, as they put the order together. And the speed of dispatch made my jaw drop, especially as I ordered over a weekend.

The parcel arrived using APC Overnight (much less good ~ I have awarded only a 3/5 to them) and the plants are nice and well-grown ~ small, but as described. They were well packed, and had survived well, despite APC's slightly sloppy handling.

I shall be interested to see how the plants develop, but so far, I am very pleased, and will use Victoriana again, on current evidence.

Well packed. Two sturdy bare root cob nut trees. Arrived in the Highlands of Scotland in very good time. The quality of the trees makes what is offered at a local garden centre in the Highlands as puny and expensive. Well done.

My first purchase from this nursery and I couldn’t be more pleased, nice healthy fuchsia plants well packed and they arrived quickly, very reasonable priced as well.
Always best to buy from a family run nursery in my opinion!