My 5 month old car Mazda CX-60 PHEV hit a deer on the motorway and had significant front damage. The car was collected promptly (and expertly on a flatbed truck) and very professionally repaired. It t... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great experience throughout, Ali took care of me from start to the end, booking, pick up and drop off all done very efficiently! Thank you
Amazing communication from staff kept me informed at all time via text or a call when needed. Phoned to ask when was best to collect the car then all the updates & phoned to ask when was best to bring... Näytä lisää
Excellent service @ Hayes Veetec. Car dropped off by Linton, friendly, helpful and delivered with due care. Reception staff helpful and friendly especially Kate and her colleague Daniel. Quick adjustm... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
A modern vehicle repair business specialising in electric vehicles with locations in and around London.
Yhteystiedot
1-3 Uxbridge Road, UB4 0JN, Hayes, Yhdistynyt kuningaskunta
- customer@veetecgroup.co.uk
- www.veetecmotorgroup.co.uk
4,7
Erinomainen
496 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Amazing customer service and 5 star…
Amazing customer service and 5 star repairs would definitely recommend this company for everyone
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Good morning,
Thank you so much for your amazing review! We're thrilled to hear you were happy with our customer service and repair work. Your recommendation means a lot to us, and we're always here if you need anything in the future!
Kind regards,
Ruqaiyah Hussain
Customer Relations
Highly recommend
From the first contact to collection, the service was impeccable. 👍
3. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Good morning,
Thank you for your kind words! We’re so pleased to hear that your experience was seamless from start to finish. Providing impeccable service is what we strive for, and it’s great to know we delivered. We're always here if you need us again!
Kind regards,
Ruqaiyah Hussain
Customer Relations
I’m absolutely delighted with the repair of my Tesla Model 3
I’m absolutely delighted with the recent repair work completed on my Tesla Model 3.
The repair was arranged through Churchill Insurance and expertly carried out by Veetec Aldershot, who delivered a seamless, highly professional service from start to finish. They thoughtfully arranged for the vehicle to be collected and returned, which made the entire process exceptionally convenient and stress-free.
Communication was exemplary throughout. I received regular, proactive updates that clearly outlined the scope of the repairs, anticipated timelines, and any delays. I particularly appreciated the clarity and transparency at every stage.
The aftercare has been equally impressive. Veetec provides a comprehensive 5-year warranty on their workmanship, offering real peace of mind. They also followed up shortly after the vehicle was returned to ensure everything was functioning perfectly, an excellent touch that reflects their commitment to customer satisfaction.
A heartfelt thank you to the entire team at Veetec Aldershot for their outstanding professionalism, meticulous craftsmanship, and attentive customer care. This was a truly positive experience from beginning to end, and I wouldn’t hesitate to recommend them.
4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Dear Mr Campbell,
Thank you so much for your incredible review and kind words! We're absolutely delighted to hear how pleased you are with the repair of your Tesla Model 3 and the service you received from our team at Veetec Aldershot.
From start to finish, we aim to make the repair process as smooth and stress-free as possible, and it's great to know that the collection, regular updates, and aftercare support made a real difference to your experience. We’re also glad the 5-year warranty has given you added peace of mind.
Your recognition of our team's professionalism, craftsmanship, and customer care means a great deal to us. We’ll be sure to share your feedback with everyone involved. Thank you again for taking the time to share your experience – and for the recommendation!
Kind regards,
Ruqaiyah Hussain
Customer Relations
I repaired my Vauxhall crossland x car…
I repaired my Vauxhall crossland x car through insurance company. I was provided with pleasant and excellent service throughout out the time my car was returned to me after repairs. I am absolutely happy with job done on my car. I will definitely recommend to my colleagues if they need any work done on their cars. Service at Veetec is amazing and fantastic. I appreciate and thank to all the staff for quick service.
3. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Good morning,
Thank you so much for your kind and thoughtful review! We're delighted to hear you were happy with the repairs to your Vauxhall Crossland X and that our team provided excellent service throughout the process.
It’s always our goal to make things as smooth and stress-free as possible, and it’s wonderful to know we delivered on that for you. Your recommendation means a lot to us, and we’ll be sure to pass your thanks on to the entire team.
We truly appreciate your support and hope to assist you or your colleagues whenever needed in the future!
Kind regards,
Ruqaiyah Hussain
Customer Relations
High quality service and repairs.
22. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Good morning,
Thank you for your great review! We’re glad to hear you were pleased with the quality of our service and repairs. If you ever need us again, we’ll be happy to help!
Kind regards,
Ruqaiyah Hussain
Customer Relations
This network charges just for quotes
If you are not going through insurers be aware that Veetec charge just to quote. We were asked to pay £35 plus VAT.
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Dear Ms Emma,
Thank you for taking the time to share your feedback. We’re sorry to hear you were dissatisfied with being charged for an estimate.
We’d like to clarify that preparing an estimate involves both time and expertise from our qualified estimators to carefully assess the damage and compile a detailed repair plan. Additionally, we incur costs for using the specialist estimating systems required to produce these reports. As a result, this fee is passed on to customers who are not going through an insurance claim.
However, we do always inform customers in advance about this charge, and also advise that if they choose to proceed with repairs through Veetec, the estimate fee is fully refunded against the final invoice.
We hope this helps explain the reasoning behind our process. If you’d like to discuss this further, please feel free to contact us at customer@veetecgroup.co.uk — we’d be happy to assist.
Kind regards,
Ruqaiyah Hussain
Customer Relations
Very Good We received a great service right from…
We received a great service right from the start - couldn’t fault in any way.
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Good morning,
Thank you for your wonderful feedback! We’re so pleased to hear you had a great experience from start to finish. It means a lot to us, and we look forward to helping you again in the future!
Kind regards,
Ruqaiyah Hussain
Customer Relations
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I had an excellent experience at Veetec Aldershot when I brought in my Tesla for repairs. The service was outstanding from start to finish. A huge thank you to Amy and Ali for their fantastic communication and support throughout — they kept me informed every step of the way and made the whole process smooth and stress-free. The quality of the work was top-notch, and my car was back on the road in no time. It’s not always easy to find a garage you can trust, but Veetec really delivered. Highly recommended!
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Dear Ms Douglas,
Thank you so much for your fantastic review! We’re thrilled to hear you had an excellent experience with us at Veetec Aldershot. Amy and Ali will be delighted to know their communication and support made such a positive difference. Delivering top-notch quality and a smooth, stress-free process is exactly what we strive for, especially with a Tesla. Your recommendation means a lot to the whole team — thank you again, and we’re always here whenever you need us!
Kind regards,
Ruqaiyah Hussain
Customer Relations
A cautionary tale
I would advise anyone with an insurance policy repair to be very wary.
A quite simple no-fault incident where my front bumper was damaged on a Tesla by someone reversing intio resulted in me nearly losing my car after the cost of the repair (undisclosed to me) was deemed greater than the value of the car (a 2017 model)
In the end, Direct Line agreed to the repair and the work was done really well. However, I will be careful next time to guard against losing my car!
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Kept me informed throughout the repair and good customer care
Veetec repaired my car through my insurance. Although the repair was delayed by 10 days due to waiting for a part to arrive, the communication was great as they kept me informed along the way. There was a slight issue with the door after the repair, but once I notified them of the issue, they quickly agreed to take fix it. They collected the car a couple days later to fix the problem and returned it the same day.
22. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Good afternoon,
Thank you for your detailed review. We’re glad to hear that, despite the slight delay and the door issue, our team was able to keep you informed and resolve the problem quickly. Your feedback is greatly appreciated, and we’re pleased you were satisfied with the overall service.
Kind Regards,
Ruqaiyah Hussain
Customer Relations
Absolute shower
Absolute shower. Used by Direct Line. Car went in with some front end damage; it can back after three weeks apparently sorted, the air-conditioning didn't work, the engine appeared in limp mode & cruise control wasn't operational. So I sent it back (under Veetecs 5year warranty), it came back after a long weekend, the cruise control appeared fixed, the aircon still didn't work & the bonnet shut lines were miles out & an engine management light now showing...
I'm not prepared to put it in a third time, as I have no faith in this company to achieve anything near excellence!
16. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Dear Mr Griffin,
We're very sorry to hear about your experience and truly regret that we didn’t meet your expectations. We’ve made an attempt to contact you to help resolve the matter, but have not been successful.
If there’s anything further you’d like to discuss or if we can assist you in any way, please don’t hesitate to get in touch with us directly at customer@veetecgroup.co.uk. We’re here to help and would really appreciate the opportunity to make things right.
Kind regards,
Ruqaiyah Hussain
Customer Relations
Faultless repair
Faultless repair, customer service and seriously can’t ever remember seeing such a quality finish and at 50 years old and 32 years of driving that is some statement. Thank you Veetec, never doubted the finish.
16. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Good afternoon,
Thank you so much for your fantastic review! We’re thrilled to hear that you were impressed with the quality of the repair and our customer service. Your kind words mean a great deal to the team, and we truly appreciate your trust in Veetec.
Kind Regards,
Ruqaiyah Hussain
Customer Relations
My car Unacceptable service, misleading communicationhas been in their care since 31…
My car has been in their care since 31 March, and I received four different delivery dates — April, May, June 16, June 12 — only to be told now there’s no update. After three months of broken promises, they still haven’t escalated to Mercedes UK in a timely manner.
They offered me two courtesy cars that were not like-for-like—neither was suitable for my SUV— and it was my insurer who had to provide a usable replacement.
Their repeated changes and lack of transparency seriously breached my consumer rights. I’ve had to escalate to Trading Standards, the Motor Ombudsman, and others due to this poor treatment.
12. kesäkuuta 2025
Oma-aloitteinen arvostelu
Really good service
Really good service. I dealt with Ali who was very professional, friendly and helpful. The car was returned repaired and valeted. Thank you
29. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Good afternoon,
Thank you for your kind words! We’re delighted to hear that Ali provided a professional and friendly service, and that you were happy with your repaired and valeted car. Your feedback is greatly appreciated.
Kind Regards,
Ruqaiyah Hussain
Customer Relations
Excellent service from start to finish.
15. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Dear Mr Gridley,
Thank you for your wonderful review.
We are thrilled to hear that you were happy with our repairs and service.
If there is anything else you need, please do not hesitate to reach out!
Kind regards,
Ruqaiyah Hussain
Customer Relations
I can honestly say that the service I…
I can honestly say that the service I received from Veetec Croydon was second to none. From the very prompt first phone call, within 24hours of the incident, and the delivery driver (sorry I have such a bad memory for names) arriving promptly complete with a courtesy car and took my poor little SUV away, to the ladies and gentlemen to whom I spoke on the phone were courteous and helpful in the extreme. I was kept informed every step of the way. My car is as good, if not better, than new. I highly recommend Veetec's services to anyone needing car repairs.
1. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Dear Ms Hennessy,
Thank you so much for your kind words and glowing review! We're thrilled to hear that your experience with Veetec Croydon was smooth and positive from start to finish.
It’s great to know that our team—from the initial call to the delivery and courtesy car handover, through to the ongoing updates—made you feel well looked after. We’re especially happy that your SUV is back with you and in top condition!
We truly appreciate your recommendation and will be sure to pass your feedback on to the team—they’ll be delighted.
If there’s ever anything else we can help with, please don’t hesitate to reach out.
Kind regards,
Ruqaiyah Hussain
Customer Relations
Ding on my model 3 fixed and looking…
Ding on my model 3 fixed and looking good as new in less than a week! They even serviced my car! Amy was great, very helpful on the phone, defo recommend to others.
2. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Good afternoon,
Thank you for the fantastic 5-star review! We're so pleased to hear your Model 3 is looking as good as new—and all sorted in under a week!
It's great to know that Amy was able to assist you so well; we’ll be sure to pass on your kind words to her. We’re also glad you appreciated the extra service touches.
Thank you again for your recommendation—it means a lot to us. If you ever need anything in the future, we’re just a call away.
Kind regards,
Ruqaiyah Hussain
Customer Relations
Great service
Great service. Customer care service by Ali was a good experience. Thank you for a smooth and efficient service.
9. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Dear Ms Curtin,
Thank you so much for your kind review!
We're delighted to hear you had a smooth and efficient experience, and we'll be sure to pass on your appreciation to Ali. We're always here if you need us again in the future!
Kind regards,
Ruqaiyah Hussain
Customer Relations
Efficient and great communication
Efficient and great communication. I am happy with Ali regarding the customer service given to me. The updates, service and getting my MG vehicle returned was satisfactory.
Thank you again.
14. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Dear Ms Tarrant,
Thank you for your wonderful review!
We're so pleased to hear you were happy with the service and communication throughout, and that Ali was able to support you effectively. We appreciate your feedback and are glad your MG was returned to your satisfaction.
Kind regards,
Ruqaiyah Hussain
Customer Relations
Unable to check notifications
After initially crash, the Veetec test driver was unlucky enough to crash the vehicle during test on day of return, full 3 months later vehicle finally returned, but not fully repaired! No one decided to why check washer fluid was shown empty on Display. Wondering why car took whole 5 Litres of screen wash fluid, then checked underneath, watched 5 Litres empty down the drive way, making vehicle an Unsafe to drive during present spring weather.
15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Veetec Motor Group
Dear Mr Jolly,
Thank you for your review. We're sorry to hear that your experience may not have met expectations, and we’d really like the opportunity to look into this further.
Could you please send more details, including your name, vehicle registration, and any relevant information, to customer@veetecgroup.co.uk so we can investigate the matter thoroughly?
We take all feedback seriously and are committed to resolving any concerns you may have.
Kind regards,
Ruqaiyah Hussain
Customer Relations
Veetec Motor Group
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