My 5 month old car Mazda CX-60 PHEV hit a deer on the motorway and had significant front damage. The car was collected promptly (and expertly on a flatbed truck) and very professionally repaired. It t... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great experience throughout, Ali took care of me from start to the end, booking, pick up and drop off all done very efficiently! Thank you
Amazing communication from staff kept me informed at all time via text or a call when needed. Phoned to ask when was best to collect the car then all the updates & phoned to ask when was best to bring... Näytä lisää
Excellent service @ Hayes Veetec. Car dropped off by Linton, friendly, helpful and delivered with due care. Reception staff helpful and friendly especially Kate and her colleague Daniel. Quick adjustm... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
A modern vehicle repair business specialising in electric vehicles with locations in and around London.
Yhteystiedot
1-3 Uxbridge Road, UB4 0JN, Hayes, Yhdistynyt kuningaskunta
- customer@veetecgroup.co.uk
- www.veetecmotorgroup.co.uk
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Veetec kept me updated throughout and…
Veetec kept me updated throughout and provided all the information I needed regarding my vehicle’s repair. They were able to take my vehicle in quickly and arranged delivery once the work had been completed.
I was very impressed with their excellent service, communication, and efficiency. I would definitely recommend them.
Many thanks,
Faisa
Staff very efficient
Staff very efficient, regular updates on progress, I have no negative issues with Veetec Motor Group, staff friendly and knowledgeable, would recommend them to family and friends.
Great experience throughout
Great experience throughout, Ali took care of me from start to the end, booking, pick up and drop off all done very efficiently! Thank you
My car had a collision damage at the…
My car had a collision damage at the back caused by another vehicle, I raised the issue with my insurance company and they contacted Veetec, an agent from the repairs company contacted me on the same day and booked in the car for assessment and repairs, within a couple of days the vehicle was picked up by one of their drivers, when it got to their garage the car was inspected and I was provided with a full report on what needs to be done, while the vehicle was with them I was constantly updated, the repairs was completed within 8 days and the quality of work was satisfactory and I was given a 5 year warranty in case of any problems, when the vehicle was due to be returned back to me I was given two options either to have it driven back by one of their drivers or placed on a flat bed truck, I requested for the later and it was delivered washed and polished, I am very pleased with the service I received.
Chuck
Extremely rude and unprofessional…
Extremely rude and unprofessional experience
Unfortunately, I have been extremely disappointed with my experience with Veetec Motor Group.
My vehicle was originally booked in for repair, but the appointment was cancelled at the last minute because of an issue with courtesy-car availability and rearranged for 15 September.
I had been told that the courtesy vehicle would be an automatic, whereas the vehicle delivered was actually a manual. In fairness, this didn't ultimately cause me a problem, so that isn't the main reason for this review.
My real concern is the behaviour and attitude of the driver who collected my vehicle. He parked the courtesy car on my neighbour's driveway and, when I asked him to move it, refused to do so until he had taken his photographs. He could quite easily have moved the vehicle onto the road first and taken the photographs there.
I found his manner towards me extremely rude, dismissive and disrespectful. At the end of the collection, I asked a perfectly reasonable question about what fuel I needed to put in the courtesy vehicle. His response was: “Petrol's petrol and diesel's diesel.”
I also came away from the interaction with the distinct impression that his dismissive and disrespectful attitude towards me was related to the fact that I am a woman. I obviously cannot know what his motivation was, but that was genuinely how the interaction made me feel.
What made matters considerably worse was subsequently discovering what he had actually entered under “Driver Comments” on the documentation:
“dirty and stinks disgusting ??”
I find that completely inappropriate and unprofessional. If there was a legitimate need to record the condition or cleanliness of my vehicle, that could have been done objectively and professionally. Writing that a customer's vehicle “stinks” and is “disgusting” is neither.
I am a customer whose vehicle was being collected for repair. I expect to be treated with basic courtesy and respect. I certainly do not expect insulting remarks about my vehicle to be entered onto company documentation and then sent back to me.
After already having my original repair appointment cancelled at short notice, the driver's behaviour has made an already frustrating experience considerably worse.
I would expect Veetec Motor Group to investigate this individual's conduct and the comment he recorded. Whatever somebody's personal opinion of a customer's vehicle, there is an appropriate and professional way to communicate with customers. In my experience today, that standard was simply not met.
all very good
Exceptional Service
Exceptional Service
A huge thank you to Veetec Company for the exceptional service and professionalism in repairing our car. From start to finish, the team was incredibly helpful, efficient, and attentive to every detail. Our car was returned in excellent condition, and we couldn’t be happier with the result.
Truly the best service ever! Highly recommended to anyone looking for reliable, honest, and top-quality car repairs. ⭐⭐⭐⭐⭐
Thank you, Veetec Company, for going above and beyond! 👏🚗
Excellent service from start to finish
Excellent service from start to finish, I was kept up to date on exactly what was happening with my vehicle. Damage was fixed to a high standard and I would highly recommend!
Excellent service
Excellent service i was kept updated without even asking.
The car was returned looking brand new.
Everyone that I spoke to was polite. No faults from me.
my car was booked in at croydon but…
my car was booked in at croydon but this was a longwat
but went to alldershot much sooner
the work carried out is excrllent
thank tony t
Great service
Great service, staff kept us updated on all the repairs to our car as well as providing a clear breakdown of timings and repairs needed. Overall very happy with the service and communication from staff
Excellent customer service
Excellent customer service, was informative about the progress of vehicle repairs .
great service
The customer service was great the communication was good and clear , the arrangement of things was organised everything went smoothly and delivery was on time. I highly Recommend thank you for your help
Amazing customer service
Amazing communication from staff kept me informed at all time via text or a call when needed. Phoned to ask when was best to collect the car then all the updates & phoned to ask when was best to bring my car back really great service & polite staff amazing customer service. Plus my car looks as good as new.
Very good service from Veetec
Very good service from Veetec, once repairs were agreed I was updated weekly kept informed.
Car was completed and dropped off at my home on agreed day.
Was little nervous but excited too keeping fingers crossed all is ok.
Very happy customer they have done an excellent job looks like new!
Car clean inside and out, plus a 5 year warranty.
Thankyou Veetec!
Second To None! The Bee's Knee's @ VeeTec. ❤️
After my Kia Sportage was damaged all the way down one side of the vehicle by a learner driver in a driving school car with the instructor present, it was two weeks before my car could be booked in - because of how busy this company clearly are. My Kia was collected on the day of it going in for its repair, and It was suggested they'd have my car for two weeks! In the meantime, I had a Hyundai Tucson from Enterprise N.M. (who also were the bees knees, even after another driver drove into the back of the hired car - on the petrol garage forecourt whilst stationary at the pump!!) 🤯
Throughout VeeTec (Aldershot) having my SUV, I was updated through every step of the way. The Customer service I received from; Sabrina, Amy, & Ali from the Admin side was absolutely second to none! The team were all Highly professional, Very caring to my needs, & the top tier quality staff - you'd wish to be connected to throughout. Beautiful.
The car came back in less than 1 week and it was unbelievably immaculate. The repair work was 100%. The cleaning and shine of the car inside & out was of showroom condition!! 🚘
The aftercare, since receiving back my Kia has continued to be immeassurable, without being intrusive.
Thank you to the ladies mentioned within my review, and naturally to all those involved in the repair of my vehicle. 🙏🏻🥰 ⭐️⭐️⭐️⭐️⭐️
Lots of phone calls with updates
Lots of phone calls with updates. The car was cleaned. The car pick was delayed by a week and they arrived later than expected on the requested date. The work was good. They dropped off the car earlier than the requested time but that was okay. Could be improved if faster turnaround on the work. It took approx 10 days.
Mazda CX-60 PHEV came back as new
My 5 month old car Mazda CX-60 PHEV hit a deer on the motorway and had significant front damage. The car was collected promptly (and expertly on a flatbed truck) and very professionally repaired. It took about 6 weeks but this was due to spare parts being made available late by Mazda. I was kept informed at least weekly about progress by phone and through a website tracker. I was concerned they would struggle getting the intricate electrics restored but it all works perfectly and the car came back looking as new. Repairs guaranteed for 5 years to boot. Really good.
Veetec were very professional during the repair…
Veetec were very professional during the repair of my car. They kept me advised all the way through the repair and my car was delivered back to me cleaned inside and out
My car went in for minor repairs and i…
My car went in for minor repairs and i was presently surprised the turn around time was quick and efficient. The communication was on point from the office staff. My car was back within a week. Highly recommended. Also a big thanks to the met technician Kenny who went over and above to help me with any queries.
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