The software is cool because it meets a need however the software lacks ergonomics, it does not have the magnet function (go to a corner easily for example) The possibilities of development... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This is a useful software for visualising your van build, but to be honest it is incredibly frustrating to use. The rotate tool is completely broken, visualising and placing furniture is nigh impossib... Näytä lisää
Yritys on vastannut
I recently loaded V-3, it was working well, but I was struggling coloring items. I was using years of MS Office methods. Highlight then go to options. I asked the team and they responded direct... Näytä lisää
Yritys on vastannut
Looks really impressive on the website, reality of the software feels like you're using something developed 15 years ago, the UI is very clunky and low resolution, the modelling power is pretty poor.... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
vanspace 3D - the easiest way to design your custom van build. It is not easy to turn a small space into a home, you have to eat, sleep, relax, work and live all in the same tiny space. Planning and designing a van build that allows for all this i...
Yhteystiedot
Hollanti
- www.vanspace3d.com
2,4
Välttävä
290 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 88 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Muut katsoivat myös näitä
FINGER WEG verbrennt nicht euer Geld
FINGER WEG verbrennt nicht euer Geld. Nicht geeignet um maße abzuleiten. Da fehlen mir die Worte!!! traurig
Wenn du nicht zufrieden behalten diese Verbrecher einfach dein Geld.
Und versuchen sich dann noch raus zu reden. FUCK YOU!!!
5. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Philip
We are really saddened to read this review. Although your feelings are obviously very strong about a feature that you are angry about not being offered, we have to explain why it would just be impossible.
Of course, we could provide a blueprint feature that generates a cutting list once you have completed your layout, but how accurate would this be?
The measurements would have to be accurate to the last millimetre, but that simply could not account for the dimensions taken up by the insulation and panelling stages in the real-life build.
The combinations of materials used for these stages are endless and will vary so much from user to user, country to country, so we can not pre-empt these.
We know that it would be a fantastic feature to have, and we are constantly looking at ways to provide it, but until we can be sure that it will provide a precise plan for you, we will not add it.
For the moment, it is best to adjust your layout in the software accordingly once these stages are completed within the real-life build, and combine with the offered measuring tool.
Building your own custom furniture within the software (just as you would in your build) will provide measurements for every single element used.
Kind Regards
John
vanspace 3D Service Team Manager
DO NOT BUY
DO NOT BUY, IT’S A SCAM!
You may be thinking this is a tool that will be helpful but it’s not. The lock their models behind a paywall, meaning you can’t see what models they have pre-made in the software before you have purchased. It came to my attention minutes after buying the software, and reached out to them for a refund right away. Their response is I can just manually type in all the measurements or request my van type, and IF it gets enough votes they will look into it.
Any honest company would just refund you as they can clearly see it’s an “honest” mistake. They don’t have my van, ok here is your money back. Also I wrote to them minutes after, and they can see I have not used the software as it requires login. It’s a scam!
The quality of the 3d modelling space is not very good either!
Edit may 13th: Im not going to reply all the points, because they are irrelevant or untrue. I am going to reply the “refund part” - I was offered a refund by email the day AFTER I made this review, but I have not received any confirmation, or the money. It was mentioned in a long email at the very end written by a customer support rep. So no refund as of yet, and it was offered the day AFTER i wrote my review. Readers can put into that what ever they want.
8. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Kevin,
We appreciate this review as it allows us to respond to the incorrect information it contains.
Please refer to ticket number 40334
a.Template Information is NOT locked behind a paywall and can be viewed by anyone interested in using our software at https://support.vanspace3d.com/hc/en-us/articles/4408081343249-Pre-made-Templates-and-their-Dimensions
b. Our support team are also available by email, Facebook Messenger and via a live chat box placed on every website page we provide to discuss specific template needs.
c. This information is located on our website under the banner ´´Find answers to the most common questions on our Help Center´´ at https://www.vanspace3d.com/contact
d. The refund policy given during your purchase also links you to full template information (and recommends that you review it entirely before purchasing) in the Template Information section. You can view this directly at https://www.vanspace3d.com/refund-policy
e. Whilst behind a paywall, but before software login occurs, the information is also given in your online dashboard and before any software download needs to occur, within your cooling off period.
There are many other areas where this information can be found, such as Google, review responses, advert comments, and social media.
The truth of the review is that you preferred not to take any of the above opportunities to review the information, even to ignore it within your online dashboard and head straight to downloading and logging on to your software.
e. Your comment ´´Also I wrote to them minutes after, and they can see I have not used the software as it requires login. It’s a scam´´ is incorrect. You did download and log into your software
f. After logging into your software and contacting us, based on the basic information you gave (Ford Transit with 4.08m external length), we recommended a Ford Transit Custom template. The Ford Transit Custom is an actual vehicle (this may have caused you confusion), of which we provide four different templates; we recommended the SWB
As you only provided the length, we also requested that you provide us with the height measurement so that we could be sure that the correct template was recommended; this was not given
g. As another option, we advised how to adjust the recommended Ford Transit Custom template
h. As a final option, we advised of our custom template generator, which does indeed involve entering your own dimensions, exactly as we advertise.
i. The comment ´´Their response is I can just manually type in all the measurements or request my van type, and IF it gets enough votes they will look into it´´ is misleading. As we could only recommend a template based on the limited information given, we advised that as soon as any non-available pre-made template becomes a top 10 request, we will look at getting that added.
vanspace 3D has provided van conversion software for four years and vehemently refutes your ´scam allegation´
Whilst we appreciate every review and the information they contain, we are confident that this one is false. It is also noted that a refund was provided before this review was written.
Finally, regarding your comment, ´´The quality of the 3d modelling space is not very good either! ´´´ we disagree, as do our users creating amazing layouts.
Kind Regards
John
vanspace 3D Service Team Manager
UPDATED: All information contained within this response is factual.
This user initially contacted our support team about a) a certain template being unavailable and b) that available template information is located only behind a paywall.
As shown in our original response above, both statements are incorrect.
Any refund information is recorded via the original invoice and updated live when a refund is processed by vanspace.
The time it takes to receive actual funds is down to the payment provider.
It is vanspace policy that a review does not impact the outcome of a refund request.
Customer Service ist 1st class
Customer Service ist 1st class. I had bought the app without ensuring that my laptop is suitable as it is an older one. When Vanspace realised that it is my laptop that will not be able to use the app, refund was immediately processed. Thank you for your great customer service
3. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Sylvia,
Thank you for the great review. We certainly have a great support team!
Due to your speediness in providing the information needed about your system, we were able to resolve this in quick time and action the appropriate refund.
Hopefully, we will see you again in the future.
Kind Regards
Sarah
vanspace 3D Service Team Manager
Slow
Slow, keeps resetting layout, crappy looking backgrounds, very poor selection of everything and it is basically a very crappy program.
10. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
UPDATE - The reviewer has not provided the details requested via Trust Pilot, so we cannot verify the authenticity of this review.
---------------------------------------------------------------------------------------------
We have contacted the reviewer via Trust Pilot to verify and gain more details as we are unable to replicate any resetting layouts, with zero reports of the same from other users
Also to note.
vanspace 3D does not provide backgrounds
170+ pre-made templates are provided
700+ pre-made objects are provided
Custom furniture and fitting features are provided
Waste of time & money
Would not recommend, incredibly expensive for what it is. Saw it advertised on instagram and it was pithed as easy to use. Took me an hour to figure out how to put in a mattress and cupboard... I followed the tutorials. I did give it a chance but not for me. Was delighted to learn that there are no refunds whatsoever, despite the fact that I'd paid nearly £50 for something that I don't feel was as advertised.. Feels very scammy- sure I'll get a defensive response about the review- would love my money back instead!
30. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Isabela,
Thank you for leaving this review; however, we have not received any refund application from you?
I can see that you contacted us via Live Chat on Tuesday 30th January and were given the following information.
If you would like to request a refund, please visit https://www.vanspace3d.com/refund-policy and select the blue request refund button.
Once the application has been received, our Service Team will review it thoroughly and contact you directly.
We haven't received this yet so I am not understanding your comment above "Was delighted to learn that there are no refunds whatsoever" as we have not had that type of conversation with you.
Taking an hour to place 2 objects is indeed far too long so we of course would want to look at what is happening there.
Kind Regards
Sarah
vanspace 3D Service Team Manager
Thanks for your help
Thanks for your help. The program works in the new version.
10. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Мирослав ,
Thanks for letting us know, I think this may be related to the new OS Sonoma?
A recent update to this OS meant that users who had previously been using vanspace 3D without issue could suddenly not log in. Also, the same issue for brand new vanspace users already updated to this OS.
It was tricky to resolve as it was connected to a new Sonoma feature that Apple recently released called Game Mode.
We got there, though, and all Sonoma users are now logged in and up and running.
Thank you for recognising the work that went into this; it is very much appreciated.
Kind Regards
John
vanspace 3D Service Team Manager
Great support
There was a problem with the app which prevented it from working properly on my new computer, but Vanspace3d support was very responsive. They keep me informed as to the diagnosis of the problem as well as its resolution. I can now use the app!
8. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Wes,
Thanks for the great review; I think this may be related to the new OS Sonoma?
A recent update to this OS meant that users who had previously been using vanspace 3D without issue could suddenly not log in. Also, the same issue for brand new vanspace users already updated to this OS.
It was tricky to resolve as it was connected to a new Sonoma feature that Apple recently released called Game Mode.
We got there, though, and all Sonoma users are now logged in and up and running.
Thank you for recognising the work that went into this; it is very much appreciated.
Kind Regards
John
vanspace 3D Service Team Manager
You don't often get a problem fixed…
You don't often get a software bug fixed and released within a couple of weeks! Good communication and excellent response to a problem I had logging in.
19. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Terry,
Thanks for the great review; I think this may be related to the new OS Sonoma?
A recent update to this OS meant that users who had previously been using vanspace 3D without issue could suddenly not log in. Also, the same issue for brand new vanspace users already updated to this OS.
It was tricky to resolve as it was connected to a new Sonoma feature that Apple recently released called Game Mode.
We got there, though, and all Sonoma users are now logged in and up and running.
Thank you for recognising the work that went into this; it is very much appreciated.
Kind Regards
John
vanspace 3D Service Team Manager
Well.. Why 1Star?
Well... 1 Star for attention/advice.
This will be awkward. I RARELY write reviews at all.
Let alone for a product I haven't even tried... Why?
I Googled you based off of YouTube ads.
Found the app and then queried, "vanspace reviews"
Your customer service review reply person is passive AF for issues that i might resonate with based on the subjects that they have spoken of. Instead of being a victim mindset, take in negative reviews, and if there are enough for something customers find lacking or deeming necessary why not try to accommodate those items somehow? Don't even reply unless it is constructive to the item brought before you.
Free trial or buy-in-app items/blueprints or tiers.. why not? Use the negative to make a positive.
Someone says it is not worth it because of X,
Then why not reply
"Hey yyyyy thanks for commenting about X, we can pm you if you provide us with your username privately"
OR
"Hey, yyyy, that's a good point, we'll see what you can do and thanks for the feedback"...
More capture = more revenue. More low tier comments = research = better app and more market share..
Start cataloguing things and don't reply passive -aggressively to customer reviews, use them as benchmarks on how to improve. I'll come back when I am closer to building to see if half of these concerns are addressed because I share them, and that isn't a bad thing, that's a hey... make this 1-star into a 5-star!
This market got on fire in covid and now is building serious heat as the ways of the world change. change with it.
You could literally do commission with known builders... I am being as positive as possible for something I've never used but am interested in at the same level of a "complainer". Hope these comments are taken with a grain of salt, a sigh, a deep breath and a whiteboard.. I know it's more coding and cost to you, but it could pay off greatly if you can view the negatives of the positives instead of posting people's usernames or RL names in your replies!
Best Regards.
11. marraskuuta 2023
Oma-aloitteinen arvostelu
Absolutely useless
Absolutely useless software, not worth a tenth of its price. It's a pity I didn't search for people's feedback first, but apparently I fell in the trap of expectations - if it's paid, it should do the job. No. It won't.
11. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Peter,
We go to great lengths to display a lengthy recording of our software in action with a full description during purchase, to ensure expectations are met.
We have located an account in the name of Petar Velkov, but can not locate any contact via the email address connected to the account, nor do any searches reveal any communications by any other method in this name.
If there has been communication under different details, please contact our support team at hello@vanspace3d.com to advise so that I can review any issue that you have raised.
You can also provide a ticket number if this was done via Live Chat or email.
To remind you please visit either of the below landing pages and if your software behaves any differently, we of course will investigate.
If you expected something entirely different and did not discuss specific needs prior to purchase, I am not sure how we could have described and shown it any better?
https://www.vanspace3d.com/
https://get.vanspace3d.com/
Kind Regards
John
vanspace 3D Service Team Manager
Was considering, but support and business practices appear to be doubling down on their claims without offering any proof. Chose not to buy
My review has to do with my experience with vanspace, not the software itself. It's odd because I walked away from their site because I couldn't find any sort of free trial or live demo but they then reached out to me via Email (I guess I started registering but left off, and they saw it as a lead in their CRM?), to which I replied to let them know that while I liked what I saw, I saw no way to test it. Asked if there was any free trial or library I could purchase... after which I got dragged into a long and defensive email thread about not doing free demos (as if I were pushing for one, which I was not). They did say: "A layout can be completed in under an hour if needed. By the time a free trial ended, multiple designs could have been created without the need to purchase a license." which tells me they don't have the most experienced product manager or dev lead (there are so many ways to do this that don't involve granting full access as they seem to think is required... It's like they've not used software since the 90s and aren't aware of all the many business models employed and can't think outside the box). This coupled with what my friends that have used the tool have said (Van models aren't perfect, software laggy, there is no tooling for wires and pipe management, and support denying return requests because the software just sucks), just left a bad taste in my mouth. Stand by your tool.
They also noted that they have tried a free trial model with limited features, and that gave people a bad experience... in my experience, that's a great way for me to see if I want the rest of the features and if the trial is bad, it's not because of limited features..
Overall, I get the feeling this isn't the best software and that the team is more defensive than constructive. Feels like an AOL erra software company. Their replies here don't seem much better. Just thought I'd share my experience.
TL;DR, I was considering purchasing because it looked ok, but I couldn't find any way to test the software itself... I talked to folks and read reviews online and found that they imply the software isn't the best, so I was even more reluctant to purchase without some sort of live demo or trial. Instead of inquiring about the reports or looking for a solution, support emailed defensive essays and left off with a claim of growth and improvement. This claim may be true, but I can't find any evidence of such that isn't on their website or coming from their marketing.
@Vanspace3d: Heh, I'm paying some dude a 20 for his models and may pay even more.. he's not even written any software.. Just strikes me as a more mature developer, and what I saw of his work was accurate and good, so I'm happy to donate to his coffee fund..
Rather pay this guy more and get a few things I need to work harder to make use of and learn how to use a new tool like sketchup than pay a company that gives me a slimy feel and can't stand by their quality as something that will sell itself.
For the record, if you had a demo that actually allowed me to kit out a van and manipulate it with a basic version of all the features, but the van was the limiting feature, maybe even a fake one not on the market, and the software actually impressed me.. well I'd have been willing to pay much more than you currently charge to not have to play with CAD tools. I've invested in companies with good interaction that I could see were working to improve a product and had good practices. I've even helped ones that didn't so they could move to successful turnarounds. There are many ways to play this game, and your strategy doesn't inspire confidence, especially when you're starting with a bad rep. Re-invent, restrategize, and for the love of good software, if you're just using a basic third party foundation and building on that with models and getting enough flack that you feel the need to get defensive and frustrated with someone actually looking to give you money.. please hire a good Programmer and Product Manager and have the current heads step back a bit so someone with experience making a product soar can help yours shine. You had potential. Don't blaim the customers and don't play the "piratebay killed blockbuster" card because we know it's not true. People pay for things that are worth paying for, and if you're doing a 1 time use sort of tool for the 3d design inept, and you're going to be so obtuse as require an internet connection to even start up, move to a SAAS model and host the software and charge by the hourto cover hosting fees with the first 15-20 min free to get users hooked and largely invested in what they're building, then switch off their access with a paywall. If they like your tool, they'll pay. If you don't believe they will like it... well stick with what you've got.
10. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Pixionus,
We appreciate that you are unhappy that we will not provide you with a free trial.
As you have let us know that you have a wealth of experience with technical design software and have yet to try vanspace 3D, we wish you all the best with your van build, no matter how you plan it.
If you want to check out our vanspacers using our software right now and what they are creating, join our growing community at https://www.facebook.com/groups/vanspace3dcommunity
Or check out our Insta to see even more fantastic designs being shared by our users.
Kind Regards
John
vanspace 3D Service Team Manager
Awful dimension's are all wrong for…
Awful dimension's are all wrong for furniture and vans
2. lokakuuta 2023
Vastaus yritykseltä Vanspace3d
Hi James,
This is a strange review for two reasons.
1. Our template dimensions are accurate
2. Furniture selected from the Library is for the user to determine the dimensions required according to the space that it would be placed in, exactly as you would in your real-life build, where standard sizes are rarely possible to be used.
Are you actually a vanspace 3D user? We have requested proof of this via Trust Pilot.
Team vanspace 3D
Excellent product support
Excellent product support!
The vanspace team immediately responded to my request for technical support and worked with me until we had it fully diagnosed. I was offered an entirely satisfactory solution which was actioned on the spot. You couldn't ask for more!
2. lokakuuta 2023
Oma-aloitteinen arvostelu
This is a product that is still evolving - give it time!
This is a product that is evolving. Sure, it has lots of weaknesses and many reviewers make valid comments, but a lot of this is down to naivety on the part of the company and the product is definitely getting better with every release. I bought a lifetime subscription a couple of years back but put it aside after finding it too rough to be usable. Last week though, I tried out the latest version and was delighted to find how quickly and easily I was able to transfer the ideas in my head and on paper into a workable 3D image and from there, enhance and refine it; Even my professional campervan builder is impressed. Give Vanspace a bit of time, it already achieves the stated aim of allowing people to produce usable designs quickly, the bells and whistles will come later if we all continue to support it. Five stars will then become the norm!
7. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Tony,
Thank you very much for your review.
We are always listening, and If you have not logged in for a while, you will definitely have seen some massive changes and additions between updates, with plenty more to come!
It is really refreshing to have a review that shows an understanding of our software and what it is designed to do.
Thank you for supporting us, It is very much appreciated and when the real-life build is done we would love to see the full journey, from design to conception.
Kind Regards
John
vanspace 3D Service Team Manager
not satisfied with the quality of the software
I appreciate the convenience of having prebuilt furniture and objects that are specific to the camper as well as specific camper models/versions with the right size. However, I am not satisfied with the quality of the software and I would like to share some feedback with you.
I am a software engineer and I have experience with different 3D tools and modeling tools. I have also watched all the documentation/tutorials you offer, but I find the features that Vanspace offers are quite limited and inadequate, such as:
No option to group multiple objects together
No option to use layers
No option to import/export designs in a user-friendly way (moving files into the folder is not a good solution)
No option to view and share the design online
No option to hide/show objects easily
I think this software has potential, but I think it is far from being software that can be commercialized and justify the cost of it. Therefore, I would like to request a refund and cancel my license.
Thank you for your attention and cooperation.
24. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Victor,
Thank you for your review.
You have emailed us the same comments that we have responded to directly, and I will touch upon here too.
Our software is dedicated to DIY van converters with ZERO design experience, and is intentionally simplistic however, is also packed with features that allows for amazing designs to be created.
a. We do provide a feature to group multiple objects together
b. Those with zero design experience, do not want to use complicated layering features (and they are complicated) There are multiple other software that more experienced users can design with that may not be dedicated to van conversion however they have taken the time to learn. We are confident that they would remain using their chosen software if they were happy with it.
With vanspace 3D it is important to us and our users that they are able to create their first design within the hour.
That being said, a very simple Layering type feature is in development right now as we always want to bridge the gap between Living design and complicated CAD software.
c. We appreciate your personal preference, however we are happy with how importing and exporting is completed.
d. We provide an in-software camera and Gif Maker however agree that we can look into other methods too.
e. Hide and reveal can be replicated using transparent textures applied to the specific objects when needed, and removed. A one stop button for this would become part of a simple layer feature we are working on in the future
It is important to differentiate between what we describe and show our software to be, versus an experienced designers personal preferences.
Kind Regards
John
vanspace 3D Service Team Manager
Absolutely been the biggest help with
Absolutely been the biggest help with designing my bus build. Not a lot of bus options but there are more vans then bus brands out there so it’s totally understandable. These guys and girls do everything they possibly can to help you out when they get stuck and I just love that they are such genuine people seeking the same creativity. This also is the best way to explain to my partner how I want things so it’s saved a lot of arguments hahaha. Vanspace is constantly growing with new feautures and products and is making building quicker and easier each time. Thankyou legends!
16. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Phoebe,
Thank you very much for your comments!
This review site is very seldom used for positivity in the software world where vanspace 3D have a large community of users creating and sharing the most amazing designs.
We have loved seeing your custom creations and the amount of detail they have contained is outstanding! We can not wait to see more.
Kind Regards
John
vanspace 3D Service Team Manager
Avoid this product
Avoid this product, it does not work as suggested and the company make it extremely difficult to get a refund despite it being their product at fault.
Save your money and avoid this software!!
10. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Doug.
Thank you for your review.
Our refund process is quite simple and straight forward if experiencing any issues, however as you discovered, is not automatically given just because you contact and request one.
We are very clear that we will ask for specific information and then advise how to resolve the issue in the first instance.
It is extremely rare that we can not resolve as our software is a straight up app where not a lot can go wrong.
You reported two main issues, both would have the same cause as they are related to the software not correctly receiving the commands that you were giving.
This would be either an incorrect resolution being used (sometimes related to a second monitor being used) or Firewall permissions, and we requested more information about your set up which was refused.
It is a shame as our aim is always to help you get maximum performance from our software.
Kind Regards
John
vanspace 3D Service Team Manager
Terrible computer performance
Terrible computer performance, okay for planning
Look, they don't pretend to sell this software to build a perfect model of your dream van. It is great for laying things out generally and see if you have the space for things and whatnot.
Don't leave it on in the background though, it is an incredibly innefficient software. I was wondering why my fan was so high, so I pulled up task manager and saw the software was using almost all my laptops gpu and a good portion of the cpu/memory just sitting in the background doing nothing. What processing could you possibly be doing? I would discuss this with your software engineers.
29. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi Alec, thanks for your review.
Without any more information, first thought is a possible outstanding graphics driver update.
Please get in touch with our support team at hello@vanspace3d.com who will ask for specific information, and then advise steps to resolve.
Kind Regards
John
vanspace 3D Service Team Manager
It starts with the login
After 3 weeks im still mailing to get a "login".Emails are nice, but nor helpfull at all, one problem solved, next one comes and it is a never ending story.
I got It as a present, otherwise i would go to a laywer for my money.
25. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
HI,
Thank you for your review.
I would like to confirm the following details.
1. The software licence was purchased by a relative and in their name
2. You logged in using the relatives details.
3. You requested that it be transferred into your name
4. We requested that the original purchaser contact us to request that it be provided as a gift
5. The original purchaser confirmed this via the account email, a few days later
5. The account was transferred as a gift purchase, into your name as soon as this was received
6. We advised you of the change once done
The issue that you have had is that you have not cleared your browser cache, and the original account details can still be seen when logging into the dashboard.
Once you have cleared this, your browser will update and we have advised how.
The other issue that you have had is that you are using a program on your system to auto-fill login details, and this is still auto filling the original login details that you saved.
These are browser issues, not vanspace however we have given full support on how to resolve.
You have responded this morning to let us know that you may or may not follow our advice on how to resolve.
It is important to also note that you are still able to log in once you overwrite the autofill with the correct details
This is an inaccurate review of actual events and is easily resolvable if our advice is taken.
Kind Regards
John
vanspace 3D Service Team Manager
DONT USE VANSPACE 3D
Well.. They got me!.. and its my own fault for not investigating it before buying.
If you are a serious builder, then this program is completely worthless.
They dont have my car as template, and i used the custom template maker... but thats pretty crappy too, since it doesnt go further then just an empty straight box.
Thy have a lot of items! thats a plus! but actually using using it and getting the electrics and plumbing correctly is worthless again. you can move the stuff around, but no contstraints and stuff.
so the software is not for me, but searching for refund policies I found their policies and it sucks..just like their software :')
Edit after reply from Vanspace3D.
For real van builders this software is still a piece of crap.. ..just my humble opinion. The only thing you can do is place items in a space.. its like building your house in the SIMS.. its nice to see, but its utterly useless when you actually want to build it.
they promised plumbing and electrics in version 3..but that doesnt work.
you cannot make drawings, cannot get schematics. its just a simple puzzle game.
nice for kids to play around but i'll just go back and use some usefull 3D programs like inventor/ solidworks or if you want some free software go use FreeCAD.
24. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vanspace3d
Hi William,
Thank you for your review.
Our software is dedicated to DIY van converters with zero 3D design experience, wanting to try out multiple layout designs in different templates, in 3D.
Regarding the custom template generator, you can be as creative or simplistic as you would like, and you can definitely go a lot further than just an empty straight box!
We have users designing complex bus conversions, mobile businesses, tiny houses, containers, and even a two storey glass house, as well as simple models with straight walls. (and much more)
It sounds as though you are not aware of the full features available to you so recommend viewing the following guides, where you will also find examples of our users amazing designs.
https://support.vanspace3d.com/hc/en-us/articles/4408306443793-Can-I-only-create-Van-and-Bus-Templates-
https://support.vanspace3d.com/hc/en-us/articles/4405492166801-Creating-a-Custom-Template-
You can also find details of other modifications that you can make at https://support.vanspace3d.com/hc/en-us/categories/360003738058-TEMPLATES-CUSTOMISATION-AND-DIMENSIONS
As for constraints when planning wiring and plumbing, there is no way that we can pre-empt the hundreds (if not thousands) of combinations and even if we could, it would be well outside of the $27 for one years access price point, thats not what we want.
Hopefully the guides above will give more insight to what you can achieve.
Kind Regards
John
vanspace 3D Service Team Manager
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