US CAR-GO FREIGHT LOGISTICS Arvostelua 236

The company calling itself US Cargo Freight is a complete scam.

They lure you in with a low quote, and on the day of pickup, they suddenly increase the price to 5X the original amount. This is a classic bait-and-switch tactic.

My shipment was handled by someone using the name “Katie Sherman,” which I strongly believe is fake. Misleading customers with false identities and unclear operations raises serious trust issues.

They also refuse to refund your deposit. Once they have your money, you’re left with no option but to dispute the charge through your bank.

Everything about this company lacks transparency and professionalism. Do not trust their pricing, and do not fall for the low quotes.

Stay away from this company and protect your money.

DO NOT US THIS COMPANY. They took a deposit and then never delivered or picked up the car. No response from them on any refund. Had to find a different delivery option only after accumulating storage fees that would not have occurred if the would have picked up the car when scheduled.

24-Mar-2026
I would not recommend this company, they quoted me all inclusive deliver to Houston, TX $650, I paid $250 down (24-Mar-2026, the when they scheduled the pickup, they told me the balance was $700? I called and talked to their sales person, they said it was an estimate but I have all the documentation and texts that said it was all inclusive and the balance was $400. They lied, I requested a refund and also disputed the charges when I did not get the refund even when they said they would. I provided all the documentation to the credit card company to follow up on the disputed charge. I took off one day just for them to pickup the car but it was a waste of time.

Even after reading the negative reviews, I still went ahead and signed up for this bait and switch. Kevin quoted me a price, couldn't make a decent invoice and had to try 3 times before he got the details right, called after a day to tell me someone called him yelling at him saying he was my husband and bla bla bla, told him I don't know wtf he is on about or who called him, he then called after a few days saying he found a driver to pick up my cars but they are wanting more because of fuel price increase, I told him the gas price few days ago when I booked is the same today, so no, he either provide the services he invoiced me for or refund my deposit. He chose to refund me, he said the cancelation will be from another department and they will be in touch but still nothing. I have contacted a Morgan and Morgan law firm and they want me to give them 48hrs for any type of response and they will be pursuing maybe a class action ( I showed them all the negative reviews here).
I need my refund ASAP, Kevin your attitude did a 360 from when you were begging me too book with your company to the way you spoke to me after I said no to the scam you all are peddling, you guys are predators and hopefully will meet your end soon.

This company is nothing but scammers and fraud artists. I contacted them two months in advance to transport my car from New York to California. They sent me a written quote for $900, and I scheduled my car to be picked up on February 27 between 7:00 AM and 12:00 PM. I was also charged a $250 deposit. However, they never arranged the pickup. I called “Ben HREMOVED” (which appears to be a fake name) at 10:00 AM, and he told me he had forgotten. I explained that I had a flight to Los Angeles at 7:00 PM, and he said he would schedule the transport immediately. About 30 minutes later he called back and said the cost would now be $1,500. I reminded him that I had a written contract for $900, but he said prices change daily. Meanwhile, they already had my deposit and could have booked the transport earlier. When I asked for my deposit refund, they refused to return it. Later I discovered that US Car Go Freight Logistics LLC is only a broker, not the company actually transporting the vehicle. They simply hire another carrier to do the work. In my case, the actual carrier was Express Line LLC They did not pick up my car until 8:30 PM, and I had to leave for my flight. They also never told me to remove my toll device from the car, which resulted in an additional $400 in toll charges. In total, this move ended up costing me about $1,900. Before hiring this company, check their record with the Better Business Bureau. They have over 60 complaints and an F rating, the worst possible rating, and they do not respond to BBB complaints. My advice: be very careful before doing business with these clowns.

adam helped me with booking and he was responsive. made the process easier for me. car delivered safely.

just few weeks ago i moved my car from new jersey to las vegas and they helped me so much, they are very professional , they are expirence staff are responsive.

They got paid a deposit of $155 for a service and never provided and refused to provide a refund. They are very unreliable. They are not responding to email request for a refund.
Very bad customer service.

if I could give -100 stars, it would not describe enough how awful this company is. I signed a CONTRACT to have my car shipped from Birmingham, AL to Detroit, MI I put down the deposit and was told to pay $200 in cash upon the car arriving to Detroit. on the scheduled pick up date 3 hours prior I called the company to make sure the driver would still arrive at 6:30 (like agreed upon) the driver ensured me he would be there. HE NEVER SHOWED! I called the company and they said they would get someone out the following morning. I called back for the time and they told me I have to pay $575 in cash (INSTEAD OF THE $200 IN CASH LIKE THE CONTRACT STATES) I was told I would not get my deposit back. This company is TERRIBLE AND THEY ARE LIARS AND THEY WILL STEAL YOUR MONEY!!!!!!!!! ALL ADAM TRAN KEPT SAYING WAS ITS HIS BIRTHDAY THANKS FOR BEING NICE!

Excellent company

FRAUDULENT. Accepted a $250 deposit, never picked up the car, claimed they would refund the deposit but never did. I've called multiple times but they keep hanging up on me.

Ben from US Cargo freight provided exceptional service with my vehicle shipment. His professionalism, clear communication, and attention to detail made the entire process smooth and stress-free. My vehicle arrived on time and in perfect condition. Highly recommended!

I was worried about shipping a car during the winter, but after a few delays (due to winter storms throughout the entire country) all went well. The car was delivered timely, which was important to my family. They were very good about communicating about the delays and issues. I was very pleased with that. Really good price for shipping the car too! Very good Experience.

We needed last minute auto transport and these guys jumped on it right away. When the driver notified us that he would be a day late picking U.S. auto transport found another driver immediately. The driver was absolutely amazing with communication and even delivered the car a day early directly to our home. I’d definitely recommend this company for all of your auto transport needs.

This company is fraud told me price and keep screwing around when they can do it and i told them to cancel not willing to credit me my deposit will update soon how refund situation work will be reporting this matter this is ridiculous

I signed an agreed contract after speaking with their representative on 1/05/2026. Agreed to pay $500.00 for shipping my car from Calumet City, IL to Tampa , FL. I paid a $200 deposit balance of $500 to be paid upon delivery of my vehicle which was initially scheduled on 1/07/2026. My husband waisted most of the day waiting & it was cancelled due to driver non-availability. Rescheduled the following week and Katie called and canceled again this time, carrier was not insured. Rescheduled for February 5,2026, she said Driver requested $700. I reminded her of our contract and she became very rude and she added she did not care who I filed a complaint with.

I accepted a quote for $450, the lowest bid for transporting an auto purchased in Salt Lake City to Bremerton, WA. The person I talked to ( Mike) provided me a contract which it stated a deposit of $200 was necessary and the balance of $250 was to be paid to the driver upon delivery. The deposit was actually $207 including a $7 transaction fee. The date to pickup arrived and Mike called to now say that the price to pick up the car was now $500 and no one would deliver for $250 and all the others who offered me $475 would not also do it for under $500. I complained loudly and hung up. Read the fine print on the contract as they have you under their thumb. If you challenge them they will go after you. Trusted contracted shippers that arrange car pickups do not collect in advance and do not charge you a $207 booking fee. I have verified that with reputable shippers. In the end, I ended up paying the very nice driver $500. Mike said he would do me a favor by giving me a credit on my card of $50. Still this was a bill of $657 instead of $450. They should not be trusted, period!

I would work with them again

Worst freight company to work with ever.

They will offer you a very cheap rate at the beginning, but right after booking and on the pick-up day, they will double the contract amount, and you'll never be able to get a refund for that.