Total scam. Sent me wrong item. Zero response until I escalate to Amazon Pay. Finally provided return instructions. Asked for photo evidence but never responded again. Returned item immediately. 3 w... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Avoid, returned an item bought online using the returns procedure. Tracking shows delivered however no refund. Emails are not answered, had to request a refund through my credit card company. Terrib... Näytä lisää
Yritys on vastannut
I compared prices of Converse on lots of different websites and this site was the cheapest by quite a way. I was a bit worried that the shoes would never arrive at that price! I chose the cheapest, se... Näytä lisää
Yritys on vastannut
Terrible communication, phone numbers which don't exist or don't get answered, I ordered in March, and have had a cancellation from them only 2 days ago. No explanation, though reading the reviews its... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Urban Surfer started up as a physical surf and skate store in Exeter back in 1995. A lot has changed since then including a new owner based in the north east. We've grown into one of the UK's largest online retailers of skate, surf, ski and urban clothing.
Yhteystiedot
1 Palmer Road, SR8 2HU, Peterlee
- 08448844779
- orders@urbansurfer.co.uk
- www.urbansurfer.co.uk
1,8
Välttävä
603 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 55 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
excellent
Great service, ordered and received in 2 days, great
26. tammikuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Urban Surfer
Hello, Thank you so much for your kind review. We are so happy to hear that you received the item promptly! We hope you will shop with us again and it is such a pleasure to have a customers like you. Kindest Regards, Beth Johnson
Great website, range of items and excellent customer service!
Loved the layout of the website and the description of the items were very accurate! Such a good range and stock of items, looked everywhere for a certain pair of shoes and couldn't find them but this website had them!!
20. tammikuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Urban Surfer
Hello, Thank you so much for your lovely review. We are so happy to hear that you found the shoes that you have been looking for! We hope you will shop with us again and it is such a pleasure to have a customers like you. Kindest Regards, Beth Johnson
Great store
Order was quick and painless, item arrived as per website.
10. tammikuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Urban Surfer
Hello, Thank you so much for you kind review we appreciate all our feedback. We are delighted that you are happy with us and hope your item lived up to expectations. We hope you will shop with us again and it it a pleasure to have a customer like you! Kindest Regards Beth Johnson
little problem with the transport information
great shopping however a little problem with the transport information
8. tammikuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Urban Surfer
Hello, Thank you so much for you kind review we really appreciate it. We are delighted that you are happy with us and hope your item lived up to expectations, We hope you will not hesitate to shop with us again and it it a pleasure to have a customer like you! Kindest Regards Beth Johnson
Excellent
Quick delivery, good prices. Will definitely use again!
8. tammikuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Urban Surfer
Hello, Thank you so much for you kind review we really appreciate it. We are delighted that you are happy with us and hope your item lived up to expectations, We are so happy to hear you will shop with us again and it it a pleasure to have a customer like you! Kindest Regards Beth Johnson
converse trainers
Fantastic quick hassle free service, items received in record time thank you very much 😊
16. joulukuuta 2014
Oma-aloitteinen arvostelu
Vastaus yritykseltä Urban Surfer
Hello,
Thank you so much for you kind review it is much appreciated! :)
We are delighted that you are happy with us and your item, We hope you shop with us again and it has been a pleasure to have a customer like you! :)
Have a wonderful Christmas and a happy New Year.
Kindest Regards
Danielle Foster
wow experience
Current feedback: Parcel has been delivered today. Thank you. The comunication with custumer recomended to improve.
Previous feedback: Order placed 10 days ago (paid right away) and have not received neither any parcel or information about status of my order. sent two emails ,no answer. never had such a bad experience with online shopping!!!
9. joulukuuta 2014
Oma-aloitteinen arvostelu
Vastaus yritykseltä Urban Surfer
Hello,
I am really sorry to hear your experience with us wasn't good. I have looked into this matter for you and can see we had corresponded with your emails, I do acknowledge that our systems had gone down for a short period which was why we hadn't corresponded initially, I can assure you this does not occur often and was due to an improvement we made and had not expected this to happen.
We did arrange for another item to be sent out to you as your first item had not arrived, which unfortunately can happen from time to time, items go missing in transit.
We sent over a tracking number for the second delivery and from checking on royal mail this was delivered.
If this is not the case please get in touch and we will sort this out for you
Kindest Regards
Emma Roberts
Vastaus yritykseltä Urban Surfer
Hello,
Thank you so much for your kind review! We are delighted you are happy with our service and hope you shop with us again! :) Have a wonderful Christmas and a happy New Year! :)
Kindest Regards
Danielle Foster
Vastaus yritykseltä Urban Surfer
Hello,
Thank you so much for your kind review! We are delighted you are happy with our service and hope you shop with us again! :)
Have a wonderful Christmas and a happy New Year! :)
Kindest Regards
Danielle Foster
GREAT COSY HAT!
Item was accurately described good quality fitted perfectly. Customer service where helpful when I contacted them in relation to an enquiry.The only downside was I paid for next day delivery but it was posted as second class.Would use Urban Surfer again.
4. joulukuuta 2014
Oma-aloitteinen arvostelu
Vastaus yritykseltä Urban Surfer
Hello,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Have a nice day.
Kind Regards
Danielle Foster
very well priced
I found it difficult to get exactly what I wanted due to limited stock in the required size but what I did get was well priced I was very happy. Delivery good too no problems there
4. joulukuuta 2014
Oma-aloitteinen arvostelu
Vastaus yritykseltä Urban Surfer
Hello David,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Hope you enjoy your item :)
Kind Regards
Danielle Foster
Quiz delivery
Good quick delivery. Box slightly damaged but that doesn't bother me. Love the vans that I bought ?
1. joulukuuta 2014
Oma-aloitteinen arvostelu
Vastaus yritykseltä Urban Surfer
Hello Rebecca,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Have a lovely day.
Kind Regards
Danielle Foster
tax and shipping fee.
Dear sirs,
although many time kindly ask you, why i am supposed to pay TAX as i Turkish citizen and live Turkey , moreover you send it as export to foreing country, still continue to debit me with your domestic tax, as well as get me paid very high shipping cost for a few 100 gr. package to Turkey.
thanks
regards
1. joulukuuta 2014
Oma-aloitteinen arvostelu
Great Value
Bought bawbag boxers, great product at great price
29. marraskuuta 2014
Oma-aloitteinen arvostelu
Vastaus yritykseltä Urban Surfer
Hello Louise,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Kindest Regards
Danielle Foster
Fantastic Prices and Very Efficient Company
Ordered an Animal wheeled holdall and the price was easily the best on the internet with free postage and packing too! I wanted the holdall delivered with a delay of a couple of weeks and the bag arrived exactly the day I requested. An email came in good time to state the hour of delivery and everything was as it should be.
I would have no reservations recommending this company - easily a five star service.
11. marraskuuta 2014
Oma-aloitteinen arvostelu
Vastaus yritykseltä Urban Surfer
Hello,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
We hope you enjoy the Animal Wheeled Holdall and we really appreciate the lovely phone call from you. It has been a pleasure to have such a kind and polite customer as yourself. :-)
With the Kindest Regards,
Danielle Foster
Brilliant Site
Saw a promotion code via Facebook which encouraged me to place my first order. Loved the site. Great prices, fantastic service and fast delivery. I will definitely use again.
13. lokakuuta 2014
Oma-aloitteinen arvostelu
Vastaus yritykseltä Urban Surfer
Hi Martin,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We glad you loved our service Martin we hope you shop with us again :)
Kindest Regards
Danielle Foster
Quality products and efficient delivery
I have bought two trousers from Urban surfers and behold - the best trousers I ever had. Would a million times recommend to anyone.
12. lokakuuta 2014
Oma-aloitteinen arvostelu
Vastaus yritykseltä Urban Surfer
Hi Chidi,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We glad you liked the trousers! We hope you shop with us again! superb customer! :)
Kindest Regards
Danielle Foster
Great price, fantastic service
A lot cheaper than the high street, fast delivery, great communication. What's not to like?
8. lokakuuta 2014
Oma-aloitteinen arvostelu
Vastaus yritykseltä Urban Surfer
Hi Benjamin,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
Kindest Regards,
Vastaus yritykseltä Urban Surfer
Hello Jamie,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We hope you shop with us again!:)
Kind Regards
Danielle Foster
Great service with fast delivery
I placed my order on Friday and it arrived exactly as described today (Monday). Brilliant service with quick delivery and was kept informed throughout
22. syyskuuta 2014
Oma-aloitteinen arvostelu
Vastaus yritykseltä Urban Surfer
Hello Justin,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We hope you shop with us again! Your a great customer:)
Kind Regards
Danielle Foster
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
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