Universal Partners Arvostelua 

We have told this company numerous times to stop calling us regarding Forex, it stops for a while, then starts back in abundance.

Their sales technique is completely tone-deaf. They first ask how you are, when you politely say "OK" even with an irritated tone or full of a stinking cold, they say "Oh, you sound better than me," in a far-too-chirpy voice, then launch into some sob story about how their boss has forced them to do a charity run or how they have their in-laws visiting, and they want your help to get them out of their (presumably false) obligations. This is before they even start talking about Forex.

One of our colleagues who answered this week has not long returned to work after the death of her father and was given a sob story by one Universal Partners sales rep that she was having an awful day because her puppy had eaten her slippers. Granted, she was not told of the bereavement, but my colleague's tone was clearly not one of someone who wanted to hear of such a first-world problem. I'm autistic and even I know that the sales technique used by Universal has the ability to cause offence under the wrong circumstances.

We weren't planning on going with Universal any time soon, but they ensured with the aforementioned incident that we will be putting the phone down as soon as they announce their company name. Unfortunately they normally withhold their number, so very difficult to block them (I suspect that's by design).

Professional companies don't need to resort to telling potential customers false sob stories.

YOUR WEBSITE IS GOING STRAIGHT TO GODADDY!!! HAVE YOU STOLEN MY MONEY?????!!!

Have obtained my personal mobile number, claim to have done this via some ‘GDPR compliant software that gets it from LinkedIn’ - this doesn’t exist. Told numerous times to remove me from their system and they still continue to call and harass me trying to sell my employer FX.

Update: since posting this review they are now getting their ‘Compliance Officer’ to call me. Not sure what part of ‘remove my number from your system’ they are not quite grasping but they are breaching GDPR laws and I am reporting this vile company.

We moved to Universal Partners last year aswell.

Grant and his team members have been providing an incredible support and service for us in all our foreign payments across many different currencies.

We also just set up a hedging arrangement that has benefitted our company finances too, which was over and above me but once explained made complete financial sense.

Well done to Universal Partners!

We moved to Universal Partners last year. We have been incredibly happy with them and especially our account manager Grant.
The level of service is beyond what I would expect. Aside from the good advice and support we have had for our hedging requirements,it actually feels as though Grant is an extended member of our own team ! In a world flooded with FX providers it's rare to find good value and genuinely good personal service that goes beyond just bettering a rate.

Universal Partners have been amazing! Grant has been looking after me and has made a daunting process incredibly easy. He has been efficient, helpful and available every step of the way. He has kept constantly in touch with me throughout the process. I would not hesitate to recommend his services.

Universal Partners are incredible- I've been working with Louis for a year now and I can honestly say that the rates and service I have received have been unmatched. Highly recommend Universal Partners, best commercial decision I have made.

Great experience my account manager is always available 24/7, I highly recommend. We have been working together for many year.

Best FX broker I have ever used - Jak has delivered as promised and more.

Moved from another broker to Universal Partners, best business move I have made, consistently saved me thousands

Another company sending unsolicited spam without me every having ever spoken to them or asked for them to contact me. Usual "you contacted us before" yet never spoken to these or any FX company in my life. Hopefully one day these companies will have to follow rules to stop them sending out spam "BEWARE !"

Re.reply below. Sorry disagree, you have sent unsolicited emails and I never signed up for them.