Bought some Pepper (sweet) seeds F1.....£3.49 and there were only 20 seeds in packet. Tried growing as per normal (76 year old experienced gardener) and out of the 20 seeds only 3 germinated. (sow by... Näytä lisää
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Contacted customer services about having hardly any seeds in the packet. They were a bit short in their reply but said they would send out a replacement pack - NEVER DID !!!!!! What a waste of time.
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Miserly Unwins. Bought 2 varieties of Unwin tomato seeds. What an absolute disgrace, just SIX tomato seeds in a packet for over £3 each. Every tomato has about 50 seeds so this is pure extor... Näytä lisää
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Bought a packet of Tomato modern classic collection. They cost me £4.99 so not exactly cheap, containing 4 different varieties. Each variety contained about 5 seeds!! On the front of the packet there... Näytä lisää
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At Unwins, we believe in the grower inside everyone. Our mission is to inspire and empower individuals of all experience levels to grow from seed with confidence. From first-time seed planters to seasoned allotment enthusiasts, we are committed to being with you every step of the way, turning every pot, windowsill, doorstep, or garden into a space for growth and possibility. Through expert-curated, high-quality seeds and accessible guidance, we provide the tools and knowledge needed to nurture success. We promise to share our growing know-how, offering inspiration, advice, and support for every stage of the journey.
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- 01480 443789
- customerservice@westland.com
- www.unwins.co.uk
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Bought some Pepper (sweet) seeds…
Bought some Pepper (sweet) seeds F1.....£3.49 and there were only 20 seeds in packet. Tried growing as per normal (76 year old experienced gardener) and out of the 20 seeds only 3 germinated. (sow by 2027) Batch B. I might as well have bought 3 bell peppers from Tesco at 65Pence each and got myself 300 plus seeds. DISGRACEFUL TOTAL RIP OFF....talk about STUNG!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Hello,
We’re sorry to hear how disappointed you’ve been with your recent purchase and appreciate you taking the time to leave a review.
The pepper seeds you purchased are F1 hybrids, which are a premium type of seed produced through many years of selective breeding and trialling. These are sold in smaller quantities than standard varieties, as the focus is on producing strong, uniform plants with improved vigour and performance rather than large packet counts.
We’re particularly sorry to hear that germination was poor. All of our seed batches are tested for viability before packing, but we do recognise how frustrating it is when results don’t meet expectations, especially for experienced gardeners. Germination can be affected by a number of factors, including temperature, compost type, moisture levels and aftercare, and pepper seeds in particular require consistently warm conditions (ideally 18–25°C).
We’d really like the opportunity to look into this properly and help put things right. If you’re happy to contact our Customer Service team directly with the packet details and some information on how the seeds were sown, they’ll be able to investigate further and discuss the options available to you.
Thank you again for your feedback, it’s genuinely valuable to us, and we’re sorry this experience has been such a disappointment.
Thanks,
The Unwins Team
Lied and showed poor customer appreciation
Contacted customer services about having hardly any seeds in the packet. They were a bit short in their reply but said they would send out a replacement pack - NEVER DID !!!!!! What a waste of time.
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Hello,
We’re sorry to read this and appreciate you taking the time to share your experience. We’re also disappointed to hear that you feel let down following contact with our Customer Service team, as this is certainly not the level of service we aim to provide.
When a customer contacts us regarding a possible shortfall of seeds, we’re always happy to investigate. Where a genuine shortfall is identified, a replacement packet is issued once we’ve received all the necessary information. It’s worth noting that some varieties, particularly F1 hybrids, naturally contain a lower number of seeds due to their specialist breeding and higher production costs, which can sometimes give the impression of a shortage.
That said, we’d really welcome the opportunity to review this for you and check what happened in this instance. If you’re willing, please contact us directly at, customerservice@westland.com and quote the ticket number from your previous correspondence.
Thank you again for your feedback, it’s important to us, and we’d appreciate the chance to put this right.
Thanks,
The Unwins Team
Too expensive for the amount of seeds
I made a mistake and purchased tomatoes seeds 5 in a packet
Strawberry. 4 in a packet
Chillies. 6 in a packet
Soo tiny I could barely find them😠
And not cheap
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Hello,
Thank you for your feedback. We’re sorry to hear about your experience with the seed packets. It sounds like they may have been underfilled. If you could contact us at customerservice@westland.com
with the exact varieties purchased and the codes from the packets, we’ll investigate this and make sure it’s resolved.
We appreciate you bringing this to our attention.
Thanks,
The Unwins Team
Miserly Unwins - just 6 tomato seeds in a packet 😡
Miserly Unwins.
Bought 2 varieties of Unwin tomato seeds. What an absolute disgrace, just SIX tomato seeds in a packet for over £3 each.
Every tomato has about 50 seeds so this is pure extortion.
I don’t expect every seed to make it to a full plant so this is disappointing to have so few chances.
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Hello,
Thank you for sharing your feedback. We understand your frustration.
Please note that the approximate number of seeds for each variety is listed on the back of the packet. If the packet you received differs from this, we encourage you to contact us at customerservice@westland.com
so we can investigate.
It’s also possible that the varieties you purchased are from our F1 Range. These are specially bred seeds, developed over many years to produce plants with higher cropping potential and improved germination rates. While there may be fewer seeds in the packet compared to open-pollinated varieties, each seed is selected to give the best chance of producing a healthy, productive plant.
We appreciate your understanding and hope you enjoy growing your tomatoes.
Thanks,
The Unwins Team
Poor quality seeds
Ordered 2 packets of strawberry seeds via Just Seeds.
Extremely poor quality, I only had 2 or 3 viable seeds, all the rest were crushed into powder.
Waste of money and time yesterday getting everything ready to start sowing.
First and last time I will be using Unwins seeds.
10. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Hello,
Update: I would like thank you again for contacting us directly. I hope the replacement seeds have arrived safely and just in time for February sowing!
Thank you for taking the time to leave us a review. Please accept our sincerest apologies that you have encountered this issue.
Could I please ask that you contact us at customerservice@westland.com with the following information, so that we can look into this for you:
- The exact variety purchased
- The Sealed by date and batch code
If you're happy for us to send out a replacement seed packet, please also include your full postal address.
Kind regards,
The Unwins Team
Does not even deserve a 1 in my…
Does not even deserve a 1 in my opinion. We’ve grown our own tomatoes since lockdowns but this is the first time buying Unwins tomato seeds. What an absolute con!! Imagine I paid £3.49 for a packet of tomato seeds, I bought two packets so it cost me £6.98. I would’ve bought more but for the price. Imagine my face today when I opened them to plant them and found that each packet had eight tiny weenie little tomato seeds in the whole packet!!!! What an absolute con! So just warning you don’t buy Unwins tomato seeds. I think in future I’m just gonna take the seeds out of my tomatoes and plant them myself. Rip-off Britain
21. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Hello,
Thank you for your review.
We are sorry to hear that you are unhappy with your purchase of our seeds.
Could I please ask that you contact us directly with some information from the seeds you've purchased including the exact variety and batch code.
customerservice@westland.com
Thanks,
Unwins Customer Service Team
I bought tomato seeds packet was empty
I bought tomato seeds packet was empty. Contacted the company a few times now,no reply or refund. Would not recommend this company.
11. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Hello,
We are sorry you are not happy with our service.
Our customer service team had replied to your email and offered a replacement seed packet to be sent out to you.
Please are you able to check your spam or trash.
We will reply to you again.
Thanks,
The Unwins Customer Service Team
Very clever but deceptive
Very clever but deceptive. Bought a packet of pepper seeds only to find only 6 seeds inside. The estimate of contents are listed on the reverse of the packet on the rear portion used to open the packet. So definitely not easy to see and normally lost on opening.
If it had said contents 6 seeds on the front of the packet I wouldn’t have paid £3 ish for them . Cost of packet must have been more than seed , bonkers. No real response from the customer service, so will avoid Unwins in future.
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Hello,
Thank you for your review.
We're sorry to hear that you are disappointed.
The seeds you purchased are F1 Hybrids. There are a premium variety, developed through years of specialist breeding. The cost reflects the quality and performance of the seed rather than quantity. These high-grade seeds are designed to give you reliable growth and exceptional results, often outperforming standard varieties.
Your feedback has been noted and we appreciate you taking the time to contact us.
Thanks,
Unwins Customer Service
Short changed
Short changed? I bought several packets of seeds including courgette (Jaguar). There were supposed to be 6 seeds but there were inly 4. At £3.00 for the packet I feel cheated.
When I tried to email customer services the contact form would not go through as apparently I am not human!
6. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Hello,
Thank you for your review.
We are very sorry to hear of your seed shortfall, as well as our contact form not working.
Please could you email the packet information along with your full postal address to customerservice@westland.com so that we can look into this for you.
Thanks,
Unwins Customer Service
Mean number of seeds in packets. Poor value
Just bought sweet pea seeds from Unwins. Only 10 seeds per packet. In contrast I bought similar from Fothergills where each packet contained more than 22 seeds.
I won’t be ordering from Unwins again. I can see from reviews that other people feel similarly ripped off.
13. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Hello,
Thank you for your review.
We are sorry to hear of your disappointment when purchasing our seeds.
I have looked through our Sweet Pea collections and have noted that majority of them have an approximate seed count between 20-25, therefore this does look like you may have purchased a 'shortfall' packet.
A shortfall packet is a rare occurrence in which, the end of the line packet may be over or underfilled.
If you could email us with the variety of Sweet Peas you have purchased along with the batch code from the packet, we will be able to report this and arrange a replacement seed packet to be sent out to you.
E: customerservice@westland.com
Thanks,
Unwins Customer Service
No seeds - chilli
Bought some chilli's.
Got home ready to plant opened the packet.
No seeds, the foil was all sealed but not one seed.
Will not be buying again, we picked them up from a local garden centre - wasted 3 pound - thanks
7. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Hello,
Thank you for your review.
We are very sorry to hear that you have encountered this issue.
If you haven't already, could I please ask that you email customerservice@westland.com with the information from your seed packet along with your address, so that we can arrange a replacement packet to be sent out to you.
Kind regards,
The Unwins Customer Service Team
First time I have bought Unwins seeds…
First time I have bought Unwins seeds in years. Today I purchased a pack of Chilli Seeds Demon Red from Bridgnorth Garden Centre. All packaging was intact so you can imagine my surprise when I tipped out 5 seeds. Yes just 5 seeds for £2.49 (49.8p per seed). I have sent the information to their sales email address because this could be a packing error and they should look into it.
I always try to review acurately so I can now say that Unwins have contacted me and we are resolving the issue, which was as I suspected a packing error. Annoying for them and myself but these things happen.
Rating adjusted accordingly
17. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Hello,
Thank you for your review. I can see that you have contacted our customer service team who will be able to get back to you today.
All of our seed packets will state the approximate amount of seeds on the back. In cases where the packet has been underfilled, we will arrange for a replacement packet to be sent out.
Thanks,
Unwins Customer Service Team
Awful seeds and a pain to resolve.
Awful seeds and a pain to resolve.
I have successfully grown Chard for years. This year I chose Unwins and wish I hadn't.
First batch failed, and Westland replaced them with exactly the same type and package date. They also failed. Complained again, and begrudgingly got a new packet with a more recent package date. These are also rubbish. Out of 50 seeds, 1 plant has grown to about 8", the rest are 1" to 2" tall and unusable.
What annoys me is the exorbitant price of these useless seeds. The originals were around £3.50 and the later batch were even more expensive. Westland seem to think they are doing you a favor by replacing duff seeds, but I have a simple answer for that.
Never again! If I find that if Westland are involved in any future seed purchases, I will "pass".
Oh, and their compost is not good either and complaints of large stones in it get you nowhere.
Edit. Germinated as in small green growth. I was really hopeful, but the plants never went any further. Compost is from a while back and your response was unhelpful.
I will really avoid your products in future.
2. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Good Morning
Thank you for your review.
We can see that the last time you liaised with our colleagues your last email you advised us you had successful germination on the last batch of seeds sown.
You never mentioned a stone in your compost in any of our correspondence.
If you would like us to investigate this we will be happy to do so. Don't hesitate to get in touch with us at customerservice@westland.com
ungenerous & over priced
Simply can't believe the TINY amount of seeds in a packet. For £3.99 I got 25 Viola seeds - unbelievable! 16 pence for a single tiny seeds...and an annual to boot. Bring back the days where you used to get about a 1000 seeds in a packet. mean-spirited. Up your game Unwins - does your rating on Trustpilot even register with you? clearly people are not happy
12. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Thank you for your review. We can see that you have been liaising with one of our customer service members.
So absolutely gutted
So absolutely gutted. Spent a lot of time and effort preparing a grass bank, to turn into a wild flower garden.
Purchased 4 boxes of your country wild flower boxes. Was awaiting corn flowers, poppies etc.
It is now smothered in cinquefoil (very invasive) and not mentioned on the box! nothing else! I'm now going to have try and remove it all.
27. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Good Morning - I'm sorry to hear that you have not had a good experience with our Wild Flower boxes. Please could you contact our customer service team and send us some photos so we can look into this for you. Our email address is customerservice@westland.com. Kind Regards Jo
Disappointing
Only 5 courgette seeds in packet and only 2 germinated.They did offer to send me some seeds but not worth the hassle so gave them 1 star for that.
11. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Thank you for your feedback. You've mentioned that we have offered to send some replacement seeds please do come back to us if you'd like these sending out to you.
Buyers beware. Scam comp
Bought Sungold tomato seeds from Tesco £3.49 and only 6 scrawny seeds in pack and none are growing. Contacted customer service and got no reply. Buyers beware, do not buy Unwin seeds. They are scamming the public
5. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Good Afternoon - thank you for leaving feedback. I'm sorry to hear you've had issues with your seeds. Please could you contact us on customerservice@westland.com so that we can have a look into this for you and can check to see if we have received your email.
Kind Regards
Greedy company
Greedy company. Only three to five seeds on each packet,final only two to three seeds ate growing. Very expensive for the amount of seeds they provide.
18. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Good Afternoon - thank you for your feedback. If you would like to contact us at customerservice@westland.com we can take a look at any underfilled packets or lack of germination for you.
Kind Regards
£3.99 for 6 geranium seeds
£3.99 for 6 geranium seeds. Purchased 2 packs. Horizon shadow and horizon neon rose. Had I known that you only get 6 seeds per pack I would not have bothered.
13. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Thank you for providing feedback.
We do always state the number of seeds included in our packets of seeds. This is shown on the back of the packets. Our seeds are high quality with excellent germination rates!
Kind Regards
Absolutely awful
Absolutely awful. Six seeds for £2.50 you can buy a whole pepper for 50p and get about 50 seeds out of it!
3. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unwins
Thank you for your feedback.
It doesn't state which variety you've purchased but if you have Hybrid (F1), these varieties cannot be grown from home saved seed (or seed taken out of a supermarket pepper) due to the way the variety has been bred.
For open pollinated varieties, our seeds have been produced and processed to provide the highest quality seed.
If you do have any other queries please do contact us at customerservice@westland.com
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