Underground England Arvostelua 

Great experience with my recent order! Great communication, fast shipping, and the quality of products always exceeds expectations. I'll be placing more orders soon.

When 1 order the product a month ago , its still haven't the update from shipping nowaday .
After 2.5 months later received the product . Quility is good , but the online shopping experience sucks .online CS also keep you waiting until someday you've got the shippers #.

YOU SAID TWO WEEKS AGO THAT ON THAT WEEK YOU WILL HAVE AN UPDATE FOR ME WHEN YOU WILL SEND ME MY BOOTS BACK!!

IF I’D KNEW THAT YOU WILL ROB ME THIS WAY I WOULD’VE NEVER SEND IT TO YOU BACK NEVER!!!

SEND ME MY BOOTS BACK!!! SEND ME MY BOOTS!!!
SCAMMERS!!! SEND ME MY BOOTS BACK
SEND ME MY BOOTS BACK!!! SEND ME MY BOOTS!!!

SEND ME THW PAIR OF BOOTS IVE PAID SEND ME MY BOOOOTSSSSS!!!!!!!!!!!!!!!!!!

OR SEND ME MY MONEY BACK!!!!!

YOU RIPPED MY MONEY AND MY BOOTS!!!! SEND ME MY BOOTS BACK YOU********* SCAMMERS !!!!!!!!!!

GUYS THAT’S IT YOU MADE YOURSELVES THE WORST ENEMY SOMEONE COULD HAVE IN THIS WORLD AS IVE BEEN WAY TO PATIENT w/you SEND ME MY BOOTS BACK !!!!!!!!!!

Underground creepers are the highest quality creepers I've owned (in 30 years) and this is the only brand I will buy! My King Tut double sole creepers arrived quickly, well within the window estimated by Underground, and were perfect in every way (fit, style, quality). I can't wait til it's time to buy my next pair.

I was wary at first, based on a lot of negative reviews. I was nervous there might be a long delay or complicated issues with my order. But everything went incredibly smoothly! I received regular FedEx updates which eased my worry, and the shoes arrived all the way from England to California in just a few days! Seriously - I ordered the shoes on Tuesday and was wearing them by Friday afternoon! Props to Underground! Great job! I'm sorry I had any doubts! You are wonderful, and the shoes are beautiful!

9 months ago mid February 2023 i placed an order for 2 pairs of boots worth £625 in total.
there is a warfning that boots can take up to 12 week to arrive - fair enough.. i chased after thyat was was told several times they on the way.. nothing arrived., chased and chased. was offered " replacement pair for my size - size 2UK. accepted as it was a 4th event i was about to miss since the order date was due. replacement pair of size 4.5 arrived labeled as size 2. i informed the company of incorrect sizing and they admited their sizing plates at manufacturers are wrong. assured my boots will arrive in correct sie as all got corrected at the factory. i provided them with my feet measurements again to assure correct size will be sent ( standard UK size 2, whch they make). i had a pair from them few years ago and it was all perfect. my order just arrived after 9 months and over 50 emails chase ups where i was constatntly promised they were on the way, guess what. both boots are sie 4.5 again! . wast3ed 9 months and hurs of my time. seriously dont bother buying from them, get yourself a Dr Martens pair instead with no hassle. i would give negative 10 if i could,

My creepers are amazing. They're very high quality, and I can tell they'll be durable. They fit like gloves and they're super comfortable. If you're considering buying from Underground and aren't too sure I have no hesitation in recommending them. They are well worth the money. The delivery was quick and communication is open throughout the purchasing process - you know you're dealing with real people on the other end. I'll definitely be purchasing more from Underground in future.

I’ve had three pairs of underground creepers now and they’re my favourite shoes ever!! Rinna helped me through my latest order and was so thorough and kind. Will be ordering again soon!

Fast delivery and very comfortable shoes. Will definitely order again.

I've been buying clothes, shoes, and accessories from Underground for well over 20 years, but mostly through local shops or sites that carried their items. I started shopping directly with them after visiting their previous location on Berwick street, but now only shop directly on their site.
I recently picked up 3 new belts, and it was a super easy transaction, at totally reasonable prices, and super fast shipping to the west coast of the USA.
All of my experiences with their team, whether in shop or online, have been professional and easy. All of their products have stood the test of time in terms of durability and build quality, and I'm super hard on my clothes.

DO NOT BUY ANYTHING FROM THIS COMPANY! I ORDERED CUSTOM SHOES TWO YEARS AGO, THEY DIDN'T DELIVER THEM AND HAVE PROMISED ME A REFUND FOR OVER A YEAR NOW. EMPTY PROMISES AND NO MONEY. THEY ARE A SCAM. DO NOT BUY!!!!

Edit: After almost two years and threatening to expose them to their famous ambassadours, I got my refund. FINALLY! :)

Beautifully made shoes, as always, and lovely customer service.

I ordered my creepers online and they were delivered within 10 days. These shoes are well worth the money and although other similar creepers are available online that are cheaper, I would alway buy from Underground as I know they are the best quality. I also can recommend the customer care this company provide as when I have emailed to chase up a previous order they always responded quickly and very helpfully to my query which was resolved. I love these shoes and this brand, and always check out the sale or outlet tab online for a bargain. Also more recently I bought some GOLDEN leather (!) creepers from Underground from their French website/shop. They arrived beautifully boxed and although it took 3 weeks I was updated by the couriers and French postal system. I have no bad words to say about Underground as I think their shoes are well worth the money - they are unique.

Today, for my mother was helped a lot at the underground station Vitoria she got lost and could not reach the address but in Customer service Supervisor Fatima Abdul very much supported and helped her I want to said she thank you very much for you help.

Quick to deliver and good quality overall ! I have no complaints and I recommend the brand for creepers.

Bonjour, j'ai commandé chez Underground de superbes chaussures.
J'habite en France.
De plus le service a été absolument efficace, rapide et hyper cordiale.
Je recommande vraiment Underground.
Merci à eux.
Fabrice de Toulouse

I'll start by saying the quality of the footwear and ethos of the brand IS good.
But the communication is not. Underground are notorious for delays in orders which I first assumed to be only affecting custom orders but now it seems effects their entire product range bar a couple models of Creepers. Now I can completely understand production delays in this post-pandemic climate but what I am dissapointed with is all this information explaining the delay issues was provided to me after I receieved the shoes 6 months after placing the order.
If this transparency was highlighted on their webstie where it shows "available on back-order" I would be more understanding and most likely still order the shoes as I prefer to support this type of brand over more fast-fashion types. I'll say it does seem like they are finally taking on board customer-feedback and will be making improvements so I look forward to seeing the changes....

I have never had something ship and get delivered so quickly, and I live across the pond from these guys! On top of that the shoes are incredibly well made with surprisingly high quality leather (I would expect that shoes made this way with this quality of leather to be in the 4-500 dollar range).
Wonderful company and I will likely be shopping with them again, and would definitely recommend them to others.

Well, I'm not one to leave reviews too often but Underground England's star review needs to be fixed...

Regarding customer service issues:
I was ordering online and contacted service about back order delays. I got an answer practically in the minute and all communications thereafter have been the same, even on weekends and evenings. Fast beyond expectation and with a genuine desire to help and make any upcoming transaction swift.

Regarding product availability/production delays/delivery:
I was looking to replace DM 1914 reds which they don't make anymore. Underground's Rangers fit the bill but were only available on special order. Expected delays were clearly stated on the website and I was ok with that. Still, I asked (service again!) if a pair was maybe taking dust in the warehouse and sure enough, either there was one or Underground had managed to fully restock but I received an e-mail confirming my order was fulfilled on the next business day. I got the boots three business days later... for an overeas order! Amazing again.

Regarding product quality:
Well, I haven't had the boots too long but the initial impression is of top tier materials and craftsmanship. Heavy duty leather, beautiful finish, expected fit (they indeed fit large. The company's suggestion to get a size down is accurate). Super sticky soles... which is important to me as they have already been through a few beer drenched mosh pits, with great success and stability! And speaking of pits, it calls again to the quality of the leather. The boots look beat as hell when I leave shows but a quick rag and all is good. I'm nowhere near nice to them either...

So there you have it. I'm impressed across the board!
Cheers to the team

Oh! And I'm neither a robot nor a paid customer to have written all this! Implying such a thing would be preposterous...

I’ve been an Underground customer for almost 30 years. IMO you cannot beat the quality and style of the originals! Yes, they have had some supply issues in the past year and I’m very much hoping they are now back up to speed! My shoes once received did not disappoint and I wouldn’t hesitate to order from these lovely people again ❤️