TUS Watches Arvostelua 

Order no : 12411
Problems with delivery by Royal Mail, not a TUS problem. Watch arrived, just opened. No instructions. Watch face and rear no protective covering. Finger prints evident. Is this a return or one used for demonstration. The watch crown grinds, not free moving - maybe common.
Main issue is that I’m now left with an issue and not best pleased with product - there is absolutely no means of contacting via phone just email.
The returns form has no instructions and is just a single sheet. Under Distance Selling Regulations TUS should enable an easier way to have the watch returned. I have no other option than to hope I get an email response or, put payment into dispute. Not what I had envisaged. Let’s hope things improve.

I have been emailed by Tom who has acted very professionally irrespective of the issues with the watch. As such, I have amended my review - 4 for service provided by Tom, zero for the product sadly.

Very happy with the service. Luckily they had the watch I was eagerly looking for, 75th edition Bambino. It was a pretty fast delivery in India.

Excellent efficient service. Absolutely delighted with the watch. Highly recommend.

Great experience buying from this company watch is perfect

Easy to use website, great prices and quick delivery. Highly recommended

Accurately described, very well packed, promptly delivered and great value. Fine stuff!

Excellent, as usual

Great choice of Orient watches,very quick service, received day after ordering. Bought the Mako 40 in purple, Great colour

Prompt response and fast shipping of the product. Smooth and fast transactions. Watch was delivered within 4 days frm UK to Oman.

Amazing experience, customer service was on point! Really enjoyed buy my first Orient automatic from these guys - will purchase again!

Quick shipping and packaged well. Love the watch.

I ordered a white dial Orient Bambino 38mm on a Monday morning and by Tuesday afternoon, it was on my wrist. I couldn't be happier with it. This was my first order from TUS watches and I definitely won't hesitate to do business with them again.

The perfect buying experience. Thanks!

Great product, great delivery very happy will order more with you.

I knew the watch I wanted, TUS offered the best price and the delivery was very quick.

I am really happy with the watch and the delivery was perfect. Ordered on a Sunday night, deliverd Tuesday.

Ordering was straightforward, fast delivery with accurate updates. Watch was well packaged.

I am very happy with my purchase. Very fast delivery and extremely helpful customer service😊

Nikola

Quick delivery and well priced product. Recommend

This is the fifth watch I have bought from TUS and as always, the customer service was exemplary. Tom arranged to have the watch delivered at a date of my convenience and it arrived as requested. My Orient Bambino 38mm in green is fantastic and looks much better in real life than in pictures. TUS Watches is highly recommended.