TravelStaytion Arvostelua 

188
TrustScore 4/5 tähteä

4,0

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Best standard short stay appartment i have ever rented. Location very good with tram stop just outside main entrance. I was concered about street parking but turned out to be a no-issue. Highly recom... Näytä lisää

Saanut 5/5 tähteä

The villa is well maintained and in a great location. The road is quiet enough to not impact on your relaxation. A short walk away (a few minutes) and you have the beach, supermarkets, bars and re... Näytä lisää

Saanut 1/5 tähteä

I booked an apt with them in Cannes, specifically for the Cannes Film Festival. Reason being was because I had a toddler with me with food restrictions and we need to cook for her, plus we bring spec... Näytä lisää

Saanut 5/5 tähteä

Great location, walkable into town , shame there was no booklet regarding area, WiFi etc, even though an email came through quickly

Yritys on vastannut

Yrityksen tiedot

  1. Loma-asunnon vuokraus

Yrityksen kirjoittama

TravelStaytion is one of the fastest growing holiday rentals platforms for professionally managed properties globally.


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

188 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 92 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,0

Kaikki arvostelut

(188)

106 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Excellent appartment

Excellent location, friendly host (victor), clean appartment, and punctuality.

22. marraskuuta 2024
Oma-aloitteinen arvostelu
TravelStaytion-logo

Vastaus yritykseltä TravelStaytion

Ahmed, thank you for the great review! We are so happy you loved your experience and can’t wait to have you back for your next holidays. Until then, we are here if you need anything.

Best regards,
Travelstaytion Team

Saanut 1/5 tähteä

Annulation à 14h de notre voyage !

Annulation de notre réservation à 14h de notre depart en avion sur Tenerife. Bon d'achat de 25% pour repasser une autre réservation mais AUCUNE offre disponible à cette destination. Par la suite, constat que votre plateforme est bourrée de BUGS et quasiment INEXPLOITABLE.

Pour reference mon "TravelStaytion reservation code" était GYA2AKR8

14. marraskuuta 2024
Oma-aloitteinen arvostelu
TravelStaytion-logo

Vastaus yritykseltä TravelStaytion

Dear Christophe,

Thank you for your review and feedback.

We sincerely apologize for the inconvenience you experienced during your recent interaction with us.

We truly believed that the alternative option provided, along with the voucher in November 2024, would help minimize the disruption you faced.

Once again, we regret that last-minute maintenance issues prevented us from accommodating you as intended.

We look forward to welcoming you in the near future under better circumstances.

Best regards,

TravelStaytion

Saanut 5/5 tähteä

Great Place to Stay in Statesboro

The house was clean and comfortable, and the neighborhood was very safe.

11. marraskuuta 2024
Oma-aloitteinen arvostelu
TravelStaytion-logo

Vastaus yritykseltä TravelStaytion

Thank you so much for your kind words, Kevin.

We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to welcome you again in the future!

Best regards,
Travelstaytion Team

Saanut 4/5 tähteä

Liver House is a very good choice

Liver House was a very good choice. The room was perfectly clean, and equipped with everything a customer would need. Unusually for a B@B it had a cooker and a fridge. Everything worked in the room, the only comment I would have is that the hot water was only warm.

5. marraskuuta 2024
Oma-aloitteinen arvostelu
TravelStaytion-logo

Vastaus yritykseltä TravelStaytion

Dear John,

Thank you very much for your kind review and for choosing Liver House. We're delighted to hear that you enjoyed your stay and appreciated the cleanliness and amenities in the room. We strive to provide our guests with a comfortable and well-equipped experience, and it’s wonderful to know you found everything you needed.

We appreciate your feedback regarding the hot water.

Thank you once again for your valuable input. We hope to welcome you back to Liver House in the future!

Warm regards,
TravelStaytion Team

Saanut 5/5 tähteä

Beautiful house

We had an excellent experience with the House everything was in clean order everything we needed was in the house it is a very nice neighborhood and the view was incredible thank you very much and I will recommend it to family and friends who are thinking of going there thank you again

26. lokakuuta 2024
Oma-aloitteinen arvostelu
TravelStaytion-logo

Vastaus yritykseltä TravelStaytion

Dear Edgar,

Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed your stay and that our team could make it memorable for you.

Your kind words mean a lot to us, and we look forward to welcoming you back in the future.

Warm regards,
TravelStaytion

Saanut 1/5 tähteä

Unprofessional and delayed payment!

I listed my properties with Travelstaytion. I wish I had read these reviews first! I obtained my first booking through Travelstaytion on 30 September 2024. I am supposed to be paid within two days of the guest checking in. It took nearly a month, and payment was received only after I threatened legal action. Initially they ignored my emails pursuing payment from them, then after I threatened legal action I got some excuse stating: "We have been changing the workflow of our Finance Department resulting in delays due to the increased workload." No interest or compensation was provided for the delay. It seems from the reviews below similar excuses have been used by Travelstaytion in the past. I have since removed my properties from their website. I will not deal with them again and I strongly caution owners/hoteliers to be careful in their dealings with them. I would be concerned about their cashflow given it appears their delays in payment are not isolated. It will be interesting to see whether Travelstaytion try and fob this review off with a cop out like "We have no records of any booking or outstanding payment" as they have used in response to other reviews below.

26. lokakuuta 2024
Oma-aloitteinen arvostelu
TravelStaytion-logo

Vastaus yritykseltä TravelStaytion

Dear Tyler,
Thank you for sharing your experience, and we sincerely apologize for the delay in your payment and the frustration this caused. We completely understand that timely payments are essential, and we regret that our recent finance workflow changes affected your experience so negatively.
We want to confirm that all outstanding balances were settled on 22nd October 2024. Your precious feedback highlights areas we need to improve, including our payment processes and responsiveness to client concerns. Please know that we are actively working on refining these processes to prevent such delays in the future and to ensure better communication. We respect your decision to discontinue using our platform and appreciate you bringing these issues to our attention. If there’s anything more we can do to address your concerns, please don’t hesitate to reach out to us at host.support@travelstaytion.com. We truly hope to have the opportunity to regain your trust in the future.
Warm regards,
TravelStaytion

Saanut 5/5 tähteä

Very good B2B cooperation

We have been cooperating with TravelStaytion for a while. In the past, we encountered some issues with payment delays, but everything seems to have changed in 2025. Now, everything is on track. We are very satisfied with this improvement. Keep up the good work!

20. lokakuuta 2024
Oma-aloitteinen arvostelu
TravelStaytion-logo

Vastaus yritykseltä TravelStaytion

Dear George,
Thank you for sharing your experience, and we sincerely apologize for the delay in your payment and the frustration this caused. We completely understand that timely payments are essential, and we regret that our recent finance workflow changes affected your experience so negatively.
We want to confirm that all outstanding balances were settled on 21st October 2024, within 7 working days since the issue was raised to our support team. Your precious feedback highlights areas we need to improve, including our payment processes. Please know that we are actively working on refining these processes to prevent such delays in the future and to ensure better communication. If there’s anything more we can do to address your concerns, please don’t hesitate to reach out to us at host.support@travelstaytion.com. We truly hope to have the opportunity to regain your trust in the future.
Warm regards,
TravelStaytion

Saanut 5/5 tähteä

Booked and stayed in a very central…

Booked and stayed in a very central flat in Paris. I had to amend my booking due to change of my travel dates, the customer service team was very helpful and addressed everything for me and the property owner.

3. lokakuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Travelstaytion failed to address my…

Travelstaytion failed to address my complaints. They said they were investigating but never came back to me. Tried their phoneline and you can`t get through. They are a smoke and mirror company - you can`t actually deal with them and they don`t care at all.
AVOID BOOKING WITH THESE PEOPLE

2. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Be Careful

Be Careful. I am extremely unhappy with my experience at RNTLS Marbella through Travelstaytion. My booking was cancelled 10 days before arrival because they said the price was wrong. Now they are demanding three times the amount I originally paid. I made the booking a month ago and the cancellation came at short notice and without warning.

I tried to contact Travelstaytion. First by email, no response for 2 days.

I cannot recommend either TravelStaytion or RNTLS Marbella.

6. elokuuta 2024
Oma-aloitteinen arvostelu
TravelStaytion-logo

Vastaus yritykseltä TravelStaytion

Dear G. Hallak,

We sincerely regret any confusion or inconvenience the unforeseen booking error may have caused you. Our team has conducted a thorough investigation into this matter, and we have taken immediate steps to rectify the technical issue to prevent such incidents from occurring in the future.

We understand that we cannot undo the disappointment and inconvenience you experienced during the reservation process. It is our commitment to provide exceptional customer service, and it is disheartening to know that we fell short of meeting your expectations. However, we want to assure you that we have taken swift action by processing a free cancellation and issuing a full refund within 24 hours of your booking being received in our system.

Your feedback is invaluable to us, and we have taken your concerns very seriously. Your satisfaction is of utmost importance, and we are committed to doing everything in our power to regain your trust in our services.

Once again, please accept our deepest apologies for any inconvenience caused. We genuinely appreciate your understanding and your trust in us.

Sincerely,
TravelStaytion Team

Saanut 1/5 tähteä

Terrible

Terrible, very difficult company to deal with, unresponsive, promise to pay their customers but delay....

To follow Travelstaytions reply, yes they dont now, as they made the payment last week!!! However it is still not the full amount as the transaction charged fees, We will be taking matters further to small claims.
Honestly stay well clear of this company!

6. elokuuta 2024
Oma-aloitteinen arvostelu
TravelStaytion-logo

Vastaus yritykseltä TravelStaytion

Dear Rachel,

Thank you for your feedback; it is very important to us.

After reviewing our records, we do not have any outstanding reservations pending payment to you, including any from last year. If you require payment proof or further clarification, please feel free to contact us directly, and we will be happy to assist.

Kind regards,
Travelstaytion team

Saanut 1/5 tähteä

I booked what I thought to be a nice…

I booked what I thought to be a nice stay for a whole month in Bavaro, Dominican Republic. The discription in their web was beautiful. The reality was disappointing and frustrating. I lived in the middle of a construction site. All the windows and balconies were open to a lot of construction noise and action each day from 8 to 7pm, also at the weekend. Very often also night work, sometimes longer than midnight. They actually mentioned at the bottom of their catalog in the small print area that there may be construction work 5 days a week from 9 to 5, which I did not see. Also the apt. was not in the shape as described. Dirty and partly in a miserable technical shape, some described things not working or available. During my stay when I asked them to consider the difference between fiction and reality they started an arbitration ending with fake comments of the owner. There was no way of arguing against them. Beware of TravelStaytion. As customer you have no rights. They don't seem to be member in any British or European professional organization where you could blame them. You pay your money in advance and you lose all your rights.

14. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Host

Come host, stiamo aspettando pagamenti da mesi e il servizio clienti è pressochè inesistente. Utilizzare altri canali di vendita per non incorrere in spiacevoli incovenienti... sconsigliatissimo

16. maaliskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Scusate se continuo a mettere…

Scusate se continuo a mettere recensioni su questa ota, ma ritengo necessario avvisare soprattutto i nuovi host. Confermo che sono veramente dei truffatori , da circa un mese aspetto il pagamento di 13mila € nonostante l’accordo è quello che il pagamento sarà effettuato dopo il check in . Da ieri non mi rispondono nemmeno alle mail.

30. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I recently booked a villa in Crete

I recently booked a villa in Crete

My experience with Travelstaytion was seemless. They really helped me with my reservation and also with the additional services I required.

I would definately recommend Travelstaytion to anyone looking to book an unforgetable holiday!

5. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great partner!

As a host, working with TravelStaytion for over 2 years, I'm more than happy with their services. Since our collaboration started, I noticed a 30% increase to our bookings. The team is really helpful and our account manager is always available and ready to resolve any issues we might face.

22. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Shocking company to deal with

Shocking company to deal with. After returning from the USA they contacted us direct and asked us to review the property. We made it clear in the review that the actual property was lovely but two incidents spoilt our experience and this was down to the property owner. They then asked for evidence which we duly supplied and was promised a response within 48 hours. After over 6 weeks and repeated reminders we finally got a reply basically saying thank you for bringing the matter to our attention.
One of the issues was that the rear patio door lock was broken so anybody could walk in through the back door. Every time we left the property we had to wedge open the door with a broom handle.

16. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

We booked through booking.com and…

We booked through booking.com and didn’t realise we were booking through this company. Many errors in the whole experience and not an enjoyable stay. The main complaint (after booking, we were informed we would be charged a 40 Euro penalty due to our delayed flight.
Really unfortunate that most people booking using the company will do so via a 3rd party and won’t realise the horrendous service until it’s too late

7. lokakuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Wauw wat een slechte site

Wauw wat een slechte site. Staan onbetrouwbare prijzen bij de vakantiehuizen. Reserveren is erg omslachtig en ze willen direct 100% vd prijs via creditcard.
SLA DEZE SITE OVER!!!

4. lokakuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

TRAVELSTAYTION IS A SCAM - avoid them!

The TRAVELSTAYTION company IS A SCAM. We (in U.S.) tried to book a house in Spain through Expedia. Expedia responded that the house was unavailable -understandable. However, somehow Travelstaytion stole our name, credit card number etc. from our Expedia reservation attempt and they then promptly made a large charge on our credit card! After a horrible time trying to get this resolved, thankfully our credit card security person recognized Travelstaytion’s charge was a scam and stopped Travelstaytion’s charge from going through. —As we were unaware that Travelstaytion had taken our info and made a charge on our credit card until after they had already done it, to prevent this I can only suggest not booking a house through Expedia, because Travelstaytion has somehow hacked into Expedia to steal customers’ names and credit card info (although one other reviewer here got into the same trouble with Travelstaytion while trying to book through Hotels.com). What a terrible, dishonest situation we should never have to encounter - and my husband and I are both professional people who are experienced in business and travel.

17. heinäkuuta 2023
Oma-aloitteinen arvostelu

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