The Trade Centre UK - Wednesbury Arvostelua 

Synopsis of events from purchase to present day (brief bullet pointed list)
•I went to ats automotive because I was hearing a blowing sound coming from my exhaust and they said there was a hole in the catalytic converter and the clutch was very high and about to give out and that 2 cv boot clips hadn't been fitted properly they were just swinging on the bar even though I had too wait an extra day to pick the car up after I purchased it so they could fit them
• I phoned trade center in February about the issues I was having on the vehicle
•I spent about 1-2 months going back and forwards with trade center and startline motor finance trying to get the vehicle sent back for a rejection.
•got told I had to give them one chance to repair the vehicle which i did.
• after it took another month to repair the vehicle i finaly got it back supposedly in working order
• then a cupple weeks later as a estimate I took it back to ats because I wanted to make sure the vehicle was repaired correctly.
•to find out the front lower suspension arm was bent because of an after market bolt they had fitted before I purchased it and the ball joint had excessive play in it and there was wire showing in the front left tire were the tyre had rubbed because of the proplems with the suspension arm and there was screws undone from the air filter box what halfords changed under trade centers life time warranty service and the anti freeze was a brown merky substance which has been there since I got the vehicle and we was advised about driving it when the anti freeze is that colour because its bad for the engine and needs to be changed but trade centre said that it was ok in the 99 inspection and they are still refusing to sort it even though its been there since i picked up the car and the gearbox was not working correctly as it was not allways wanting to go into reverse.
•told trade center about these issues and the finance company and it was another month before anything started happening.
•they told me to bring it in for an inspection to see if I had the right of rejection which took another month for me to be told what was going on with that.
•they said the only issue was the front lower arm was bent and nothing else was wrong with the vehicle which is not true and ats mechanics showed me the problems my self and I've got photo evidence for the anti freeze condition.
•they said I had to get intuch with the finance company to try to get the rejection.
•the finance company supported my claim the whole way through but trade center was not communicating with them so I was told the best option was to get in contact with the Ombudsman about the issues once they closed the case.
•I contacted the Ombudsman and they said I will be contacted in about 6 weeks time to be given a case handler which I'm still waiting for.
• so I contacted Trade Centre to tell them that and asked them if there's any updates on my car and they said no because how I got the Ombudsman involved they couldn't do anything else.
• I got a phone call from trade center 2 weeks ago to tell me they have repaired the front suspension arm with out my permission saying the finance told them to fix it as a good will gesture but i was never told about this.
•now they want me to pay for the other issues with the car because my 6 month warranty has expired which is not right as the issues was there fault and not from wear and tear because I've only done 450 mile in the car.
•but they have contacted me and pressuring me to collect the vehicle saying if i don't then it will just get classed as abandoned and towed back to startline motor finance which I told them I'm not picking it up because I want the rejection of the vehicle because of the problems with the car and the hole in the tire if I get caught driving that by the police it can be 6 points on my licence and im only a provisional driver which would mean my licence gets taken away from me and I rely heavily on travelling because I have to travel alot for work as it is quite far.
• the trade center and the finance company don't care so im not contacting them no more till I get incontact with the Ombudsman about this issue

I returned a car on 15th July 2026 for a refund due to constant issues with it since April 2026.
But now I am having further issues as they have not returned the money back to the Finance Company (GoCarCredit) which is delaying me even further getting a refund and purchasing another car.
They have done nothing but drag their heels to make the whole process even more frustrating as time goes on.
Feel free to contact me.

Website valued my car at £6700 but on arrival it was only valued at £4300, very misleading and limited my original budget.
Staff were friendly and helpful once a purchase was made, Leah was very helpful in finalising everything and assisting me with tax and insurance.
Quite a long wait afterwards for the car to be valeted

Thank you so much my day was great bought a lovely Mercedes the sale guys and girls were great got a great discount and loving my car. Thanks all

Ive been wanting a new car for a while now, and i managed to find “trade centre uk” i am very grateful that Aimah and Sakhi has helped me get and find such a lovely car! Thank you for your service

We've bought 3 cars from The Trade Centre Wednesbury and I couldnt be happier with the service they provide here. Part exchange, brilliant deals to ensure we left happy and within our budget. Absolutely the best place for purchasing and protecting your car.

Leah was great, all questions answered, very happy

Overall very good service

Staff and service very friendly 👍

If I was able to give no stars I would. They sold us a car that was not fit for purpose had broke within 24 hours and catastrophic damage & failures. The engine had completely blown & issue with gearbox less than 24 hours after purchase with our baby in the car on junction 9 the car broke down! This car could have endangered the life of our baby and my other half. Do not get a car from here as it has taken 3 months for them to fix the car and having it been our responsibility to constantly call for updates and non stop complaints. Aftersale team are lovely thank you to Karen & Allison and many more of their team who tried their best but main site team atrocious

Kad and Muzz were fantastic. Really helpful and really put me at ease with the whole process. So friendly and they were patient, especially with my children being present. I would highly recommend Trade Centre and particularly Kad and Muzz to anyone.

Kad was helpful

Kad was great

Arif was fantastic at doing his job quick nice polite and professional could not ask for a better service from him highly recommend credit to the team

Arif was very helpful.

Ayaan at the Wednesbury branch was very helpful. Gave us good advice , didn’t give us any hard sell. Listened to what we wanted and could talk to him about our budget and the different ways we could afford to do finance if we wanted to go that route. As I’m savvy on cars I did hard checks on the car looking at the service history at some point soon we will be buying a car through the Trade centre.

Sale of car was good when we went back to collect the car had to wait ages to finalised deal

Was a great experience