Tilley Endurables Arvostelua 

I tried to claim under Tilley's "Lifetime Guarantee" that they use very prominently in their advertising.
They ignored my first 3 emails and eventually dismissed my claim saying the "Grommet Patina" wasn't covered under the guarantee?
The "Grommet Patina" is the metal that surrounds the air holes. If this isn't covered what is?
They will obviously do anything to avoid honouring their fake guarantee.
AVOID THIS COMPANY LIKE THE PLAGUE!!

I seem to spend a lot of my time complaining these days and not learning to read reviews. Like other reviews still waiting for my hat even though it is over the estimated delivery time (although of course Tilley have said that it is 'estimated' so essentially 'how long is a piece of string') - lots of excuses but still no hat and as needed for my holiday not great. In future will stick to usual stockists who are reliable.

They offer you a 20% discount which doesn't apply to any oc the hats you put in your basket so it's an out and out con! Think they were good when they were made in the UK but now it seems they are made in China so are just expensive junk. Will buy similar from a UK manufacturer who gives genuine discounts as this crowd are a joke!

Bought a LTM6 hat just over 18 months ago with what was stated as a lifetime guarantee and registered the purchase with Tilley. It was advertised as a product that would float, unfortunately it blew overboard last week when I was sailing, after about 15 seconds it sank! Contacted Tilley and a long story short they kept sending me polite messages but really didn't want to know and actually put in writing that they are aware that the hat could sink. Their solution was to offer me 30% off a new hat, about £15 more than I could buy it online elsewhere. Bottom line - guarantee and product description not worth the paper its printed on in my opinion, how is this company still in business!

Avoid buying online from Tilley at all costs. 3 weeks later and no hat or updates. The phone lines are not answered and no response to emails.

Having had a Tilley hat for 20+ years, I thought I would purchase one for my teenage daughter and treat myself to a second. I wish I had read Trustpilot first. Two weeks down the line, there's no sign of my order, no email update, no one answering the phone when I have called on multiple occasions (and no option to wait in a queue), no one answering my email enquiry or my Facebook enquiry.

TILLEY - WHERE'S MY ORDER...& IF YOU CAN'T DELIVER, WHERE'S MY MONEY?

Email communication is poor, borderline condescending and certainly indifferent.

The 7-10 WORKING days lead time is risible and pathetic in this day and age!

If they’re that busy, they can afford more staff.

It looks as if the company doesn’t read these reviews and if it does, shame on them for ignoring them and failing to make improvements!

I recently lost my Tilley wool winter hat, which I had used daily in the Canadian winter for 15 years. I purchased the same hat on the Tilley website and was devastated to receive a knock off facsimile of my beloved hat. Its a completely different hat than the one on the website. The material is this thin wool-ish material that doesn't look warm at all, the sizing is different so it doesn't really fit my head, and the color is changed from the beautiful black and grey speckle herringbone to jet black.

Another brand bites the dust. I will no longer tell people that Tilley is the best hat. Its just an expensive mediocre hat. There are much cheaper hats of the same 'meh' quality.

Rest in piece my Tilley Winter hat, You are missed and your descendants are a joke.

The delivery times are atrocious......

Ordered three hats, it’s been 15 working days, they say dispatch within 7-10 working days, contacted them via email and Facebook messenger just got standard response, if you try to phone they will just cut you off saying all operators are busy and to email them, do not order it’s very stressful and you will loose your money as they take that straight away, for me it’s £96

Christmas 2023. Buy their jackets. These are really well made, down and wool. Emailed customer service to check on an item. It is now April 2024,and their customer service hasn't bothered to reply. The items were returned in December within the Christmas time limit.It is sad because I had to scramble,and buy other gifts. Replacement gifts,stuck with a Canadian company, the other, US, both loved by the recipients. Mountain Warehouse,also U.K.owned has terrible customer service,along with inferior product quality as a bonus in MW case. Hilco Capital doesnn't retain the Tilley in Tilley.

I am really unhappy with the lead time to receive the offered goods from
Placing the order. The website states 7-10 days to dispatch, but the reality is almost 3 weeks including all the weekends and courier add ons. Why not state 2 -3 weeks? Too late for my walking trip 😩😩😩Customer services unable to help at all

The hat is fine, i like the hat - but it does wear out. The vaunted Lifetime Guarantee is unduly complicated and includes shipping costs of $20. It was much better - take it to the retailer of your choise and exchange it. If they want more control, why not do the verification process and then provide a certificate to take it to the retailer of your choice for an exchange and save the shipping cost.

Customer service rep at 800 number in Canada was rude. Answered questions but not in a friendly manner.

I ordered socks. The Fed Ex package arrived on my doorstep empty. Tilley claims it is a porch pirate and therefore not their problem. They say I should file a police report. Why would a porch pirate open the envelope, steal three socks, reseal the envelope and leave it on my doorstep? Tilley is a true ZERO.

Idiotic company. First time using them.. ordered a Christmas present a few days ago from Tilley which was to be a Xmas present for my partner. The parcel was received by my partner whilst I was out, and the box had a Tilley logo very big and bold written on the box, so now the present surprise is spoilt! You would think they would be more discreet this time of year, no??

This is following up my last review.
I have now received my replacement hat for free as promised.
My experience has been frustrated by the fact that whoever is on the other end of my communucation with the company either does not bother or doesn't have the means, to reply to any questions after the initial report of a torn hat.
It seems that the whole process is carried out in their own good time and customer relations is not felt to be necesary.
My own experience with Tilley would now advise that
1. Send them the info
2 wait a couple of months
3 wear something else on your head til your new hat arrives

I bought a T3 hat about 15 years ago and wore it always when hiking or fishing. It lived in my car and came to the rescue many times. When a few weeks ago it came out of the wash with two small holes in the front, I contacted Tilley who replaced it with no quibbles. Now that is what they mean with a life long guarantee. What a company, what a hat!

I have been waiting months to get a replacement Tilley hat . The customer service is very poor. Do not count on their customer service to anything but bad

Do I have to give them one star? Zero is more applicable to their abysmal service.
I am awaiting a replacement T3 hat, under guarantee, which has been agreed, since August 4th. The whole process started on 7th July.
I have emailed them 4 times with no response and today, tried calling them. All I get is a message saying no-one available to answer the phone, so email .
I am wondering if the company has problems.
To add insult to injury, I receive advertising emails twice a week!
In the past, I have recommended their products to friends and members of my golf club; they have all been interested in the outcome of this saga and, as you might imagine are all as disappointed as I am.
Tilley, I think you have alienated a lot of people with your abysmal disregard to your customers.
Phil Hickin