Tilley Endurables Arvostelua 

Mon chapeau Tilley réputé solide et garantie à vie s’est déchiré sur la couronne au lavage à la main en frottant un peu avec une brosse souple, le tissu étant de qualité médiocre. Après m’en avoir fait miroiter un remplacement pour $30, ils m’indiquent finalement qu’ils ne peuvent pas envoyer dans mon pays en Nouvelle-Calédonie près de l’Australie. Leur garantie à vie n’est en fait qu’un mythe à seule vocation commerciale.

So sad. I bought the hat with a lifetime warranty from the original company. It's since been bought and sold twice, and it shows. A friend asked about my hat, this is what I wrote - "Morning! I've got a Tilley, which has a lifetime warranty. Expensive at £70 but I've already claimed my warranty once and it's a life goal to claim at least twice more (every 15 years). The replacement is notably lower quality though, for example the brim edging went floppy really quickly. I, of course, bought some hat wire and opened the seam and it's okay again, but sadly I would not recommend any more. The original had more detail of higher quality, the replacement has material fraying around one of the (thinner) brass eyelets after only a year."

This is my second time purchasing from Tilley. The first time, I bought two hats — the packaging was elegant, and I was very satisfied. However, during my second purchase of three hats, the packaging became much simpler, and one of the hats had poor workmanship with visible stitching issues.
When I contacted customer service to return just that one defective hat, I was told I had to pay for the return shipping myself, and the original shipping fee would also be deducted. This has been a very disappointing experience.
It feels like Tilley’s current management has changed — the company no longer has the same Canadian quality and customer care it once had. The products now feel like lower-quality replicas, lacking the fine craftsmanship that used to set Tilley apart.
I will definitely not make a third purchase, and I cannot recommend Tilley anymore.

Lifetime warranty is non existent and branding it on the inside of the hat is tantamount to miselling.

They don't have a clue...what my order status is, if it has been shipped or even if the order has been filled. I get 6 different excuses from 6 different 'service' agents. And they send a survey asking how they're doing??? WTF happened toTilley??

I would give zero stars if I could. Purchase three packages of shirts from Rona. They would not warranty their product. They said go back to Rona with your used shirts. They know that would be embarrassing. This company will not stay in business very long as blue collar is tight and everyone I know I was able to share my experience.

I would give zero stars if I could! Took way too long to deliver and eventually arrived whilst we were on holiday and too late to return the item as outside 30 days from the date of order.

We contacted Tilley who just quoted their website to us and couldn’t have been less helpful.

Appreciate we didn’t read the small print but surely returns allowed 28 days from the date of delivery would be more appropriate.

I placed an order with Tilley following a barrage of advertising emails from them. They took the money from my credit card immediately, but I never received the merchandise I had paid for. I contacted them several times, especially after I got an email saying my package had been delivered. Although I reported that I had not seen any package from them, they insisted it had been delivered. Even after I sent them a picture of my front door which was demonstrably entirely different from the delivery photo they had (different house, and from the looks of the construction style, different neighbourhood), they refused any further communication with me. DO NOT BUY FROM THEM ONLINE!!

Tilley famously guarantee all hats for life. In the terms and conditions it is stated that a non waiver handling fee has to be paid. Unfortunately they don’t tell how much the handling fee is until you make a claim against the guarantee. The handling fee is in fact £20. This is probably how much the manufacturer charges Tilley for a new hat. So in actual fact you are buying a new hat at cost price. Not exactly free is it?

I wish I could give this company two different reviews. I love the Tilley ankle socks and even after 20 years or so, they're still good quality.

Wish I could say the same about their customer service. Oh my heavens is it bad! For starters, there is no way to cancel an order once it's submitted. I needed to re-do my order because something went sideways with the shopping cart. I contacted customer service within minutes. It took 2 follow-ups and 4 days for them to get back to me. Only then, it was too late. My order had been shipped - with no notification, by the way, so I couldn't modify my order.

Tilley love to say their hats are durable and guaranteed for life but has anyone managed to get a replacement ? I doubt it. I've had 4 in 12 years and never managed it. My first Tilley bought in 2011 i still have it , it is in tatters , has my name and phone number written inside it , they say "how do we know it's yours? you could've just found one". my 2nd is a hemp hat dropping to pieces they say take it back to the shop you bought it from which no longer exists. I now have a waxed bucket & twc7 outback hat. they're good hats but don't kid yourself they'll have your back when they fall to bits. register away they're not paying out forget it

Placed an order on June 10 and took 5 days to process. Package was sent out on June 16 and I had to send multiple emails and voice messages, and wait multiple times on the phone to speak to a rep.

Finally got on the phone with someone and informed me that addresses cannot be updated (which i know is possible, as per fedex) they just cannot be updated by the customer.

The agent had a bit of an attitude, was not listening to what i was saying, and simply resorted to having the package returned to the facility.

Truly a unique experience in which I would not recommend anyone ordering from them.

After 15 years I decided to replace my Tilley MashUp summer hat, I ordered the same size as my existing one, on arrival it was a bit loose and the Khaki was more Cream but decided that as it was the same size on the label I put it away until "Summer" and hoped after a few washes it would "settle in" . Some time later after wearing it a few times it was much looser than my original and so was charged £9+ for adjusters?
By far the biggest disappointment was to find it was made in China ! Well done Tilley, after buying 4 hat's over the years you just lost yet another customer

Placed an order 10 days ago, still no Hat, no dispatch advice, no nothing.
You can only contact Tilley UK online, Their emails and web chat are AI bots, not customer service personnel, which give no meaningful reply apart from saying we are busy at the present time.
The hat should have been delivered with a free gift of cooling insert, but they were able to email me to say that they had run out of the free gifts.
I have ordered the same Tilley hat from a high street retailer and it is being delivered today, less than 24 hours since I placed the order.

I have tried to cancel the order, but it would appear that it may still be delivered and I will have to send it back before I get a refund.
In short, Tilley may make good hats but their customer service is none existent. Buy their products from a High Street retailer or Amazon. Do not buy direct, you will be disappointed.

I’ve been waiting for days to get an answer from customer service. I was about to make a significant purchase but wanted some clarification and no one from Tilley had the courtesy to answer my emails. This is not the first time I’ve had an issue with this company. However, it is the last time I ever try to give Tilley my business.

Have had my original Tilley since 1996. It has worn out so I ordered a new one. The hat is fine, nearly identical to the old one. But customer service was a nightmare. It was supposed to ship in 5-7 days, took much longer. Ordered it in April and finally received it on Memorial Day. Tried calling customer service and the automated system dropped my call three times. Sent in an email through the website and got an AI response but no information. Won’t order from them again.

I bought their rain hat and it has never worked properly. It is thinner material, not blocked, and looks like a rumpled mess when worn. The brim will not keep a shape, also, and is all over the place.

My Tilley Hat (T3 Natural) split, separated across the front, about six inches. I contacted Tilley and was told that I would have to either send a picture of the hat or mail the hat to them. Not being digital, I opted to mail it. The lady told me that there would be a twenty dollar service fee for the transaction. The lady was argumentative and reluctant about honoring the life time guarantee. The brochure states, "we'll replace it free". The selling point at time of purchase was the guarantee. So much for honesty and integrity. I see by the other reviews that this is the norm with Tilley.

I bought a few Tilley Endurables briefs.
The elastic bands either disintegrated totally or lost elasticity.

I bought 2 hats yesterday at Chinook mall in Calgary. Tilley emailed me a discount code of 15% off my next purchase, so I returned today to buy another hat. The store refused to honour the discount. Very disappointed. I won’t be buying from this company ever again. :(