Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing. Delivery as scheduled and we were constantly informed th... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
A great company that delivers on time with constant communication. Tiles are exactly as described and of excellent quality. Tiles arrived all intact too. Price was very good. Delivery cost... Näytä lisää
Absolutely brilliant customer service. I made a mistake when ordering and had the wrong tiles delivered. The driver took them straight back and Kaz (customer service) was great when I phoned to explai... Näytä lisää
I’ve been dealing with a lovely lady called Karen, she’s been really helpful and answered my emails straight away. I haven’t had to wait around all day like other companies waiting for the answers t... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Tile Mountain
Yrityksen kirjoittama
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Yrityksen kirjoittama
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Yhteystiedot
Connaught Street, ST6 5TQ, Stoke-on-Trent, Yhdistynyt kuningaskunta
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Erinomainen
41 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service all round
Excellent service all round. Great tiles, great delivery. The only place I would now go for my tiles. Did everything online
16. kesäkuuta 2026
Excellent reliable service Rabia Idrees…
Excellent reliable service Rabia Idrees dealt with the purchase order very smoothly. Five star 🌟
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
We had 2 boxes of cracked tiles
We had 2 boxes of cracked tiles. Sent a photo and a new box was delivered in 2 days with no fuss.
13. kesäkuuta 2026
Great Customer Service
Had a great experience with Tam and the rest of the team at TM, resolving an issue I had with some of the tiles I had ordered. They were very responsive and extremely helpful with my query. Would definitely recommend.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Great tiles & amazing customer service from Kaz
Really pleased with the tiles we ordered for our bathroom, they’re gorgeous (Precious Ivory Onyx Marble Effect Matt Porcelain Tile & Luma Antique White Gloss Ceramic Tile) and even more impressed with the customer service we received from Kaz, she was amazing and sorted out an issue we had immediately over the phone - thank you so much Kaz, this was our first experience of using Tile Mountain & we will definitely use them again!
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
A few issues with delivery but delivery…
A few issues with delivery but delivery driver was great in the end saved me time and effort.
13. kesäkuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Was told end of June for my tiles
Was told end of June for my tiles, now you have added another month? This is not how to deal with your customers, had this planned with workmen, so have had to delay with them,
8. kesäkuuta 2026
Vastaus yritykseltä Tile Mountain
Thank you for your feedback. We are sorry for the delayed restocking date for the tiles that you ordered from us.
We are pleased that we have now been able to investigate this matter further and that we are able to deliver your tiles as requested.
Kind regards,
The Tile Mountain Team.
Great product and very speedy well…
Great product and very speedy well communicated delivery
17. kesäkuuta 2026
Great tiles but to sparkly
Great tiles but to sparkly . We have now found the right ones.
10. kesäkuuta 2026
Great Tiles
Easy ordering, quick delivery and the tiles look as good as they did online.
Very pleased and would use them again.
Thank you
17. kesäkuuta 2026
Delivery of a sample was great
Delivery of a sample was great, unfortunately the sample is not what we want. We are reviewing our requirments.
16. kesäkuuta 2026
Amazing people
Amazing people, amazing quality at an affordable price. Well worth a visit.
24. tammikuuta 2026
Beautiful tiles and only a couple…
Beautiful tiles and only a couple broken in transit; I bought enough to cover this. Super fast delivery, very happy. Thanks
11. maaliskuuta 2026
Excellent Service
I had a fantastic experience with Tile mountain when purchasing tiles for my bathroom. The quality is excellent with a great selection of styles, colours and finishes to choose from. All staff were friendly one staff member Shayan helped me find the perfect tiles, he was patient, professional and genuinely happy to help. The finish result looks amazing and I’ve received so many compliments. I would definitely recommend them to anyone looking for high quality tiles and outstanding customer service.
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Excellent Customer Service
I bought tiles for a house which is undergoing complete renovation and unoccupied, meaning I needed sufficient prior notification of the delivery time to be able to ensure someone was there to receive the tiles. Rabia Idrees in Customer Service was extremely helpful in ensuring that the carrier was advised of the circumstances so that the delivery was received at a convenient time. I was worried on ordering initially but Rabia's professional and understanding communications reassured me that it would work - and it did.
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Helpful staff, good quality products…
Helpful staff in the shop suggesting ranges of tiles for an Edwardian bathroom. Easy to order samples although only possible to have 2 free samples. Swift next day delivery. Once I’d chosen the tiles it was easy to order through the shop, again really good customer service and there was extra discount because of the quantity of tiles ordered. Excelling service snd quality products.
9. kesäkuuta 2026
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