Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing. Delivery as scheduled and we were constantly informed th... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
A great company that delivers on time with constant communication. Tiles are exactly as described and of excellent quality. Tiles arrived all intact too. Price was very good. Delivery cost... Näytä lisää
Absolutely brilliant customer service. I made a mistake when ordering and had the wrong tiles delivered. The driver took them straight back and Kaz (customer service) was great when I phoned to explai... Näytä lisää
I’ve been dealing with a lovely lady called Karen, she’s been really helpful and answered my emails straight away. I haven’t had to wait around all day like other companies waiting for the answers t... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Tile Mountain
Yrityksen kirjoittama
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Yrityksen kirjoittama
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Yhteystiedot
Connaught Street, ST6 5TQ, Stoke-on-Trent, Yhdistynyt kuningaskunta
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Erinomainen
41 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Everything went well and product was…
Everything went well and product was great at good price. Only let down was delivery saying they would be there between 8:00-10:00 and only turned up at the end of the day.
12. kesäkuuta 2026
Excellent service
Tiles for the new bathroom arrived in time. When I reported one broken tile (stacked in the middle of the delivery) we received a replacement tile the next day. Thank you Saba!
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
MISBAH was amazing and very helpful
MISBAH was amazing and very helpful. Has made a bad situation into a breeze!! Great service
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Good experience.
Delivery on time. Item quality very good. Well packed. No damaged items. Good prices. All round good experience.
18. kesäkuuta 2026
excellent company to deal with
great experience with tile mountain, free samples and sample tiles arrived the next day and finally the recieving of my full order again was spot on,wouid certainly use again.not got my tiles laid yet but im confident theyll be good
24. toukokuuta 2026
I ordered only 20 tiles online and…
I ordered only 20 tiles online and there is no option to collect from the store so had to pay £29.99 for delivery which was quite expensive. Delivery and communication was good.
19. kesäkuuta 2026
Very satisfied customer
We are very happy with the customer service provided by Tile Mountain and in particular Rabia Idrees for his assistance. The tile samples arrived very promptly and we are pleased with the quality.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Samantha was very helpful re-organising delivery
Samantha was very helpful re-organising our delivery when I selected the wrong day.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Friendly and efficient staff
Friendly and efficient staff. Everything ordered and delivered as I requested.
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Excellent service
Excellent service. Had an issue with a couple of broken tiles but Aleishya and Seemab sorted it quickly and without any problems.
Highly recommended!
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
responsive and good communications
11. kesäkuuta 2026
very good and prompt response from this…
very good and prompt response from this company. bought my tiles online. shipment arrived in 2 days.
had few cracked tiles. staff at the tile mountain gave me an ample time to check the tiles as our tiler wasn't starting the work a week after. got replaced damaged tiles within 2 days as these had to be send from mainland UK to northern Ireland. Great service.
5. kesäkuuta 2026
Fantastic customer service
Kaz was fantastic in dealing with my issue, and resolved it to my satisfaction. Kaz was friendly, knowledgeable and very helpful. I am very happy with Tile Mountain, and would not hesitate to use them again in the future.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Great service
Great service, all tiles in stock and delivered quickly with no damage. Great price too. The delivery charge was a bit steep though and nearly doubled the cost of the tiles, however delivery driver was very good and helped me take them into my garden.
18. kesäkuuta 2026
Ordered samples
Ordered samples, great service and very quick delivery. I had an issue with one order but Samantha helped and had the issue resolved very quickly - thanks! Would recommend.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Had great service from Roy Marsh the…
Had great service from Roy Marsh the trade manager.
lovely fella - really helful!
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Beautiful colour quality seems good
Beautiful colour quality seems good. Took to time to send out samples. Will be ordering
10. kesäkuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Worst service
Worst service , I purchased 6 packs of Matt black tiles and while one of the staff was loading into my car , I asked if excess was left can I return it, he told me to call whenever I want to return it. I had 3 packs left and rang the company. Only to be told they don’t collect returns. I just have 3 packs of tiles left in my store with no use.
10. kesäkuuta 2026
Vastaus yritykseltä Tile Mountain
Thank you for your feedback. We are sorry to hear that you are unhappy with our returns policy for leftover tiles.
We are pleased that we have now been able to investigate this matter further and provide a resolution that we hope you will be happy with.
Best wishes,
The Tile Mountain Team
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