Despite clear documentary evidence of where things have gone wrong, airline fudged and obstructed and put all of the onus onto TicketstoWorld, playing one off against another. Really stressful when st... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Traveling to Delhi via Istanbul on Turkish airlines the flight from Birmingham to Istanbul was spacious and the cabin crew very helpful and courteous. Food was ok for breakfast. But onward journey to... Näytä lisää
Yritys on vastannut
I am using TICKETSTOWORLD.CO.UK very long time I couldn’t remember exactly the time first I used but it’s over 10 years already.First able I love it this website very easy to search worldwide flight ,... Näytä lisää
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II રામ II Best travel online agency cheaper than most other online companies I have used this to book my long haul tickets. I intend to use them again. Just one minor issue with website - slow to... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Tickets To World offers cheap flight tickets and airlines deals with economy class/ business class tickets to worldwide destinations including Bangkok, Singapore, Doha, Kathmandu, Colombo, Jakarta, Sydney, New York, India and many more destinations of the world.
Yhteystiedot
Lily House, 11-12 The Shrubberies, George Lane, London, E18 1BD, London, Yhdistynyt kuningaskunta
- 020 8518 5151
- cc@ticketstoworld.co.uk
- www.ticketstoworld.co.uk
4,1
Hyvä
1 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fine service's complaints
13. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear John,
Many thanks for your feedback. I am pleased that you have rated the service from Tickets to World as five star.
I do hope that we can be of service to you again in the near future.
Kind regards,
Nick Clout
Customer Services Manager
Everything as promised and paid for
Everything as promised and paid for. No issues.
10. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear Jack,
Many thanks for taking the time to review your experience with Tickets to World. I am glad to hear that all went well and that you would rate the service as five star.
I do hope that we can be of assistance to you again in the near future. In the meantime, if you do have any friends or family that might be interested in our service, we would be very grateful indeed if you would consider recommending us to them.
Kind regards,
Nick Clout
Customer Services Manager
hidden terms and rude staff
There are hidden terms and conditions. Nowhere did it say my flight was none-refundable/changeable until they sent me the confirmation email after I paid. Something came up a month or so later and I did need to change it so I rang them up and the staff were extremely rude, telling me I "misunderstood" and I'm "wrong". They are the most rude and unhelpful company I have ever had to deal with and I will definitely not be using them again.
6. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear Disappointed Customer,
I am sorry to hear that your plans have changed and that you have had cause to want to change or cancel your booking.
With regards to being advised about your ticket, we do state very clearly in our terms and conditions that customers should contact us prior to making a confirmed booking if they require a ticket type that allows changes or cancellations (please note that all customers must read, accept and acknowledge their acceptance of our terms and conditions prior to completing their online booking and proceeding to make payment). With such a huge variety of fares and ticket types available - all with different rules and regulations - It is imperative that customers advise us prior to booking if they require a flexible ticket.
With regards to how our team handled your query, I note that you called us several times and asked the same question about your ticket (on 16th, 17th twice and 24th) and that you were advised the same each time. If you have a specific complaint regarding the way that any of these calls were handled, I will gladly look into this for you. You can reach me at nick@ticketstoworld.co.uk
Kind regards,
Nick Clout
Customer Services Manager
Fantastic value..
Fantastic value... All confirmations came relatively fast. Haven't traveled yet but would use this company again, for sure.
6. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear Andrew,
Thank you for rating the service from Tickets to World as five star. I am delighted to hear that you were happy with the value for money you received and I do hope that you will consider using us again.
In the meantime, I hope you have a great trip.
Kind regards,
Nick Clout
Customer Services Manager
I am happy with their service.
5. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear Customer,
Thank you for your feedback. I am pleased to hear that you were happy with the service from the Tickets to World team.
I hope that you might choose to book with us again when the time comes.
Kind regards,
Nick Clout
Customer Services Manager
flights
i have used this company on a few occasions and have never had a problem this was for booking long haul flights
4. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear Patricia,
Many thanks for your feedback, for choosing to book with us again and for scoring the service from Tickets to World as five star.
I do hope that we can be of assistance to you again in the near future.
Kind regards,
Nick Clout
Customer Services Manager
When ever I have phoned they have been…
When ever I have phoned they have been helpful ,so far so good second time have booked with them and have had good experience so no complaint at the moment .
Thanks
3. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear Ms. Bhatt,
Thank you for your feedback and kind comments about the service you received from the Tickets to World team.
I do hope that we can be of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Worst customer care
Worst customer care. Do not help.
Was told 1 cancellation is free now told it has to be before 5 days.
Will think twice before using your service again
29. lokakuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear Waqar,
I am sorry to hear that you were disappointed with the service that you received. A far as changes are concerned, regrettably we can only advise and make changes according to the fare rules for the ticket type purchased.
I do hope that you might yet consider booking with us again despite your disappointment on this occasion.
Kind regards,
Nick Clout
Customer Services Manager
Done what it said on the tin
Done what it said on the tin. All I ever want.
23. lokakuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear Tuhi,
I am pleased to hear that you were happy with the straightforward and "no nonsense" approach that Tickets to World provides for its customers. We believe in a good service at a fair price and I am happy to hear that this was your experience.
We look forward to helping you with your next booking when the time comes.
Kind regards,
Nick Clout
Customer Services Manager
Vastaus yritykseltä Tickets To World
Dear Marjana,
Many thanks for taking the time to review the service from Tickets to World. I am pleased to hear that all went well.
I hope that we can be of service to you again soon. In the meantime, if you have any friends or family that may also be interested in our service, we would be very grateful if you would consider recommending us to them.
Kind regards,
Nick Clout
Customer Services Manager
excellent service and great prices.
22. lokakuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear Sidra,
Many thanks for rating Tickets to World as five star. I am very pleased to hear that you were happy with the service and the value for money you received from us.
I do hope that we can be of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Recommend this company to anyone
22. lokakuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear Tacvay,
Thank you for your kind words and for recommending Tickets to World to other prospective customers.
I do hope that we can be of service to you again in the near future.
Kind regards,
Nick Clout
Customer Services Manager
Very helpful
Despite clear documentary evidence of where things have gone wrong, airline fudged and obstructed and put all of the onus onto TicketstoWorld, playing one off against another. Really stressful when stuck in the Far East! Service did not feel great to start with but in the end TicketstoWorld really looked after us and guided us through the process, step by step. We are really grateful.
18. lokakuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear Rebecca,
As discussed, I am delighted that you made it home safely and that we were able to assist you in doing so. I am sorry that your trip was such a troubled one but I do appreciate you providing an updated review to reflect our teams efforts.
I do hope that you might consider booking with us again in future. As always, if you need my personal assistance with anything, please do not hesitate to contact me.
Kind regards,
Nick Clout
Customer Services Manager
Great pricing at a last minute booking
Great pricing at a last minute booking. Easy to use and the whole process was extremely quick, with straightforward questions. Would use again!
16. lokakuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear T Hoque,
Many thanks for your kind comments. I am pleased to hear that you got a good last minute deal with Tickets to World and that you were happy with the service that you received.
We look forward to being of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Good service
16. lokakuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear Salah,
Many thanks for your feedback and for rating Tickets to World as five star. I do hope that you we can be of assistance to you again soon and don't forget to recommend us to family and friends who might also be interested in our service.
Kind regards,
Nick Clout
Customer Services Manager
Not very helpful.
15. lokakuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear Joe,
Thank you for your review.
You have said that we were not very helpful but I must say that having looked at your booking, I can not really see why you would feel that this is the case.
1. You made your booking online
2. You were sent a booking confirmation
3. The following day at 22:36 you contacted us about cancellation
4. Less than an hour later at 23:25 you emailed us to ask to confirm the costs
5. You called us the following day before our refunds team were able to get back to you by which point you sent an email confirming that you no longer wished to cancel the booking
Now I appreciate that there was a delay in confirming the cancellation penalty but other than that I can not see any issue here. I have to ask how many companies would even be available at the times you contacted us.
If I have missed something and there is an issue that you would like me to look into, please do contact me at nick@ticketstoworld.co.uk
Kind regards,
Nick Clout
Customer Services Manager
Yes excellent service
9. lokakuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear B Augustin,
Many thanks for your review. I am very happy to hear that you were pleased with the service from the Tickets to World team.
I do hope that we can be of assistance to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
Need deaf awareness training
Need deaf awareness training, need technology for email, text message and video relay service
9. lokakuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear Herbert,
Many thanks for your review.
I am very sorry to hear that you had problems when contacting our team. I will certainly ensure that your feedback is passed on to our management team so that they can look into how we can improve in this area.
I do hope that you were at least happy with other aspects of the service and that you might consider booking with us again in future.
Kind regards,
Nick Clout
Customer Services Manager
Thanks for your service
8. lokakuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear Rohan,
And thank you for booking with us. Tickets to World's success relies on the support of our loyal customers.
I do hope that we can be of service to you again soon.
Kind regards,
Nick Clout
Customer Services Manager
No comments was so good !!!!
8. lokakuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tickets To World
Dear Nikita,
Thank you for your very kind words. It is great to hear that you are happy with the service from the Tickets to World team.
As a satisfied customer, we would be very grateful indeed if you would consider recommending our service to family and friends who may also be interested. Personal recommendations are very powerful in helping us to spread the word. Thanks in advance for considering this.
Kind regards,
Nick Clout
Customer Services Manager
Trustpilot-kokemus
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