Ticketmaster Australia Arvostelua 11 228

The venue and gig was great . Can you please let us know in future whether the artist has a support act and the running times of each. Other venues and ticket sellers do this . This would be helpful in planning the evening. Thanks

Ramil G provided prompt and courteous service! A credit to your organisation.

The ticketing system needs improvement. Despite putting the electronic ticket in my phone wallet, It would not scan and I had to go to the ticket office for paper tickets. Apparently, this is a fairly common problem. Having the option to download tickets on a computer would be helpful!

Communication was incredible slow, taking over three weeks to finally come back to us regarding our request.
I tried to communicate during this time requesting an update, purely so I knew our enquiry was being seen too, but no responses were forthcoming.
When we finally did hear back, the outcome was positive which we appreciated, and the email mentioned a $30 fee for the changed tickets. When I called to finalise the transaction, I was then told it was actually $40 even though I had in writing it was only $30.
I couldn't really rate the customer service, other than the staff doing the bare minimum to get through the enquiries. I just hope I never have to deal with Fan Support again. I didn't want to assign my rating to only the last representative I dealt with, as they did resolve the problem, albeit with an increased charge, but the email correspondence in general was very underwhelming with assistance.

Bought tickets for a show which got cancelled. They refunded my tickets without offering to reseat in the next available show the next day. Ticket prices went up so got financially punished for no reason.

Never responded to my support ticket either. Reaching out to their social media page was useless as well

Ticketmaster assisted me in my issue, I am so pleased with the result, I will definitely be using Ticketmaster as my primary ticket organiser. Thank you Ticketmaster!

We thoroughly enjoyed the show. The cast, costumes, animals and music was great. Really liked the interactive aspect of the show with the animals moving through the audience.
However, the "comedic" reference to Specsavers and Temu had no relevance to what is a beautiful storyline and I would have preferred if it was not included in the dialogue

Thank you for emailing me a couple of days prior to the event as I had forgotten I had bought the tickets.
Sheridan was absolutely amazing, we were mesmerised, and so impressed with her performance, did not faulter.
Highly recommend seeing this show. Very powerful, moving experience.

Seat selection was easy, showed view and demonstrated location, could select from list or by map. Tickets were easily accessible and in one place. Venue was great and performance overall was great!

The game but menu is very limited and very expensive

worked perfect

I changed my email address and my tickets disappeared from my account. After 6 weeks of emailing back and forth, the night before my event, I finally had a ticketmaster customer service person tell me to go back to old email address and my tickets would 're appear'. it was very stressful and each email would say 'problem rectified' when it wasn't rectified at all. Some training is required there.

Helpful In releasing my purchased tickets when transferred. Although frustrating at the start, due to the pending status, the bot transferred me to an agent who re-released the tickets. Thank q.
Was great that my husband and son could use the tickets. Very easy to scan tickets at the gate.

We loved every minute of the show it was brillliant 👏👏

Anastasia! What an amazing show, not to be missed.

The lion king was spectacular. I loved how all the animals were made and moved life like. The show was 5 star all round . Wish I could go again

Show was fantastic, I needed to swap my tickets to another day, I sent at least 6 emails and was on the phone waiting for an hour and half, terrible customer service

The production was just wonderful. Captivating from the beginning to end.