I’ve always loved TSR and their amazing collections! I took a little break from playing The Sims and completely forgot I had an active VIP subscription. Their support team was incredibly kind and help... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Everyones complaining about the ad block making you wait 180 seconds.. guys if you PAUSE YOUR ADBLOCK you only have to wait 15 seconds or whatever. Ofcourse there's ads, how else will the website surv... Näytä lisää
Yritys on vastannut
Great site, but that is not why I'm writing this. I'm writing this due to the bogus reviews being listed here, especially the one claiming that the custom content caused someone's computer to have... Näytä lisää
The Sims Resource has been amazing for my building and designing adventures. Although I'm no longer playing Sims 4 because of the buyout, I used The Sims Resource for years. If you design CC and if yo... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
The Sims Resource (TSR) is the largest and longest-running platform for custom content (CC) for The Sims franchise. Since 1999, we have provided a vast library of high-quality CC, including clothing, furniture, hairstyles, and more, created by talented artists. Our site is free to use, supported by ads, with an optional VIP membership for an ad-free experience, faster downloads, and exclusive perks. We take quality control seriously, ensuring that all content meets high standards before being published. At TSR, we prioritise user safety, fair creator compensation, and a seamless browsing experience. Our dedicated support team is always ready to assist with any concerns. Join millions of Simmers worldwide and explore thousands of unique creations to enhance your game! 💙
Yhteystiedot
Yhdistynyt kuningaskunta
- support@thesimsresource.com
- www.thesimsresource.com
4,7
Erinomainen
120 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Response was quick and the suggestion…
Response was quick and the suggestion worked!
22. lokakuuta 2025
Oma-aloitteinen arvostelu
kind & helpful customer service
there was a technical issue that prevented me from changing the email associated with my account. i wrote to support, and renata and virgil were very kind and helpful, even offering alternatives if i wasn't willing to wait for a fix. i was, so now my account email is changed and i can happily continue to download sims mods!
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Had a great experience with needing…
Had a great experience with needing help to verify an old account. I got a response under 24 hours and I messaged them at like 5am with a response when I woke up. Super friendly and helpful would recommend, thank you Renata!
15. lokakuuta 2025
Oma-aloitteinen arvostelu
5 Stars for Virgil
I have used this site for years and decided to switch over to VIP one year during a VIP sale and I will never go back.
After not playing sims for a bit I went to TSR to download some new CC and realized that the VIP was not registering. I reached out to CS and explained the situation and uploaded my photos as proof. Virgil replied back with not only finding the issue and fixing it, but extending my VIP due to the issue AND refunding a few dollars since I was over paying for a VIP. They went above and beyond and I appreciate that a lot.
10. lokakuuta 2025
Oma-aloitteinen arvostelu
I've played Sims since Sims 1 and found…
I've played Sims since Sims 1 and found this site when I started Sims 3 and yes the ads are a bit much but I have used the VIP for the past few years and absolutely love it! I think it's reasonably priced and I find it worth it to removed the ads and get multiple downloads and the basket and the cc manager. My oldest 2 kids use it too and it just helps manage everyone's stuff so I don't have to manage 3 different computers cc stuff.
26. syyskuuta 2025
Oma-aloitteinen arvostelu
Customer service was so amazing and helpful!...
Customer service was so amazing and helpful!! I emailed and they got back to me very quickly with solutions. My account is all good again and I'm so happy to have my fav site back!
20. syyskuuta 2025
Oma-aloitteinen arvostelu
I had a subscription that didnt show…
I had a subscription that didnt show up, i paid for it and i emailed to get a refund and end my subscription. Everyone was very friendly and i got the money back so very good customer support. The subscription is very useful but i just didnt play anymore. Much love ❤️
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Súper recomendable
Su página es genial, la variedad de contenido es muy amplia.
Me equivoqué y pagué una subscripción sin querer y al rato me devolvieron el dinero sin problema.
Súper recomendable
30. toukokuuta 2025
There customer service is really great
There customer service is really great. I had a problem with my subscription and got a timely response to my ticket and a resolution the same day.
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Great selection and support!
They have a tremendous selection of content for The Sims 4. Even better, their support is very responsive. I get a response in minutes! Even on weekends! I highly recommend TSR!
30. elokuuta 2025
Oma-aloitteinen arvostelu
....
I wrote an email, there was a problem with my subscription, after few hours my problem was solved, great and fast communication, thank you!
23. elokuuta 2025
Oma-aloitteinen arvostelu
Quick response & helpful
Although i was charged incorrectly for a subscription, I emailed and explained what happened and Renata replied quickly, she was really helpful and looked into it quickly, problem resolved in just a day or so with a refund sorted. I have used TSR over the years quite a lot and never had a problem before.
27. elokuuta 2025
Oma-aloitteinen arvostelu
forgot to cancel free trial
I subbed to TSR for a free 7-day trial but forgot to cancel it and was subsequently charged for a 12-month plan. Quickly emailed them the same day if they could still refund it because I did not use the paid plan, and they did!
26. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sims Resource
Really appreciate you taking the time to share this! Happy we could help and make things right for you 💜
Vastaus yritykseltä The Sims Resource
Happy to hear that! Our creators put so much love into their work 💜
Worst CC source ever!
The site is just a cash grab and so user-un-friendly! The loading time is crap, and that's before you even get to the 10 second countdown for every download. Each piece of content to download takes about 30 seconds total, and it's only that way to brow beat you into buying a subscription despite the stupid amount of ads on the site. Worst custom content source out there.
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sims Resource
Sorry to hear the site felt frustrating for you. The ads and short wait timers help us keep TSR free while still supporting the artists who share their creations. The download timer is between 10–30 seconds, but we get that waiting isn’t fun when you just want your CC. We’re always working on improving speed and usability, so feedback like this really helps 💜
The interface is absolutely horrendous
The interface is absolutely horrendous. The password reset doesn't work. I can't be bothered to even try anymore.
The search doesn't work at all - you type in a term like 'doors' and it shares the exact same downloads that were on the screen before. It doesn't auto populate anything. I think the website would benefit from the presence of a developer and a complete overhaul - it isn't functional. Very overwhelming experience, everything is everywhere all at once.
3. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Sims Resource
Thank you for your feedback — we truly appreciate you taking the time to share your experience with us. We’re constantly working on improving our website and rolling out updates to enhance usability, and feedback like yours is incredibly valuable to that process.
As The Sims Resource has been around since 1999, we’re working with a legacy codebase that presents unique challenges when modernising the site. However, we’re actively exploring ways to improve search functionality, streamline navigation, and enhance overall performance to make browsing and downloading a smoother experience.
We understand how important a user-friendly interface is, and we hope to improve your experience soon. Thank you again for your honesty, and we hope you’ll check back as we continue to make updates!
I cancelled a subscription
I cancelled a subscription, the system never do nothing and still nor having My refund unril 2 weeks
26. tammikuuta 2025
Vastaus yritykseltä The Sims Resource
Hi Luna,
I'm sorry to hear about the experience you have had with The Sims Resource and the cancellation process. Have you emailed the Support team? If you ever have any issues, we respond via support within 24-48 hours and can clear this up for you.
Vastaus yritykseltä The Sims Resource
Love to see this! Thanks for sharing 💜
great resource!
26. joulukuuta 2024
Vastaus yritykseltä The Sims Resource
Thanks so much! Glad you’re enjoying it 💜
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