The Shisha Shop Arvostelua 

**A disappointing experience from a retailer I trusted**

I've been a loyal customer of this shop for some time now, having spent well over £1,000 with them — so it's with genuine disappointment that I'm leaving this review.

My most recent order arrived without its original packaging, which as any serious shisha enthusiast will know, is far from a minor inconvenience. Without the original packaging there is no way to verify the product's origin, batch information, or expiry date. For a premium-priced product, this is simply not acceptable.

My concerns don't stop there. The flavour itself — Al Fakher Two Apple — doesn't look or taste as it should. The colour lacks its usual depth, the texture is off, and the characteristic shine is absent. The smell and taste are noticeably different from what I know this flavour to be. Given that I cannot check the expiry date due to the missing packaging, I'm left genuinely questioning whether this product is out of date.

I reached out to the retailer to flag my concerns and request a return, and have received no response whatsoever. This is where the experience has gone from frustrating to truly unacceptable. I am now left with 5kg of a product I cannot use with confidence and no resolution in sight.

Communication has been poor, accountability has been non-existent, and I feel let down by a shop I previously recommended. I sincerely hope this is a one-off, but until these issues are addressed I cannot in good conscience recommend them.

I personally have had a superb experience with The Shisha Shop, from the quality of the products to the aftercare service and extremely helpful follow up advice to ensure I get the most out of my kit. I would buy another shisha set from this vendor without hesitation.

This website is a scam. The products received are different from the ones shown in the photos. Also, when you contact the seller by email or WhatsApp, nobody replies. They are just thieves and scammers. I advise everyone to avoid this shisha shop site before losing your money.

Это мошенники, оплатил но не получил

Different products they have sent
Supposed to be in a metal or plastic box not in a bag all leaks.

Amazing service. I ordered on Saturday and they sent it on Monday with 48 hours tracked delivery!
Happy customer here! :)

Don’t buy from here unless you’re an engineer or shish technician. No one replies to emails. No support. No instructions. Save your money and lungs and go to a shisha spot where they know how to put it together.

Blown away with the customer service !! Outstanding. Very friendly and helpful. And you can tell they genuinely care about you and your experience when it comes to buying the right equipment for you, I needed help with setting mine up and also finding out what would work best for me, they talked me through the whole process over the phone and was super patient. First on the phone when I wanted to find out what I needed and then followed up with another call after I received it to help me with me questions ect…. Delivery was on point and they use a very good courier, also personally emailed me when they sent it, website is best I have seen with detail and explanations so you don’t get confused. The range of products and prices are also some of the best I have seen and Iv looked around a lot. All in all I feel they have all the right ingredients to keep you as a customer for life and that’s what you want. A company you feel values your custom on a genuine level. If I could give 100 stars I would. Thankyou the SHISHASHOP.

What can I say other than absolutely fantastic service from start to finish. One of the only companies that actually answer the phone to ask advice from. Didn’t just push their most expensive products on me, but took the time to advise me of what would best meet my needs. Even helped talk me through the set up on the phone once it had arrived and gave me some top tips. Can’t recommend them enough!!!

Scam shop. Avoid!

Excellent customer service friendly over the phone. I was a bit sceptical base on the bad reviews. But i can reassure anyone there sevice is excellent there products are accurate to the description

I ordered something and it got delayed so I called them up to see what was happening they sorted it out in no time was about to send me a replacement until it literally came through the door 10 minutes after the phone call so highly recommend if you do have any issues please call theshishashop before you leave a bad review

Unsure about the previous reviews. I had a great experience. Ordered 4 products on a Thursday and they arrived on Tuesday within the 3-5 working days described. Items were packaged well.

Top dogs at the shisha world, I’m not sure why this shop has so many bad reviews as they sorted my shisha out instantly. Ordered on the Wednesday and came on the Thursday, everything in there, well packed and even gave me instructions on how to set it up. Perfect staff, perfect shop. 100% recommend. Will definitely be putting another order in soon!

Sadly this site is a complete scam. Placed an order and received no product. Tracking number provided doesn't display any information with Royal Mail and they keep closing my complaint on the website as resolved despite me telling them the item has not arrived.

Absolutely awful company.

You have taken £30 via paypal from me and I am waiting for months for delivery of items

Not happy about theshishashop.com
They sent me al fakher tobacco not in original packaging, without production and exp. date.
So I'm not sure if it is fresh or old and I also don't know if I get really this brand or maybe something else. There is just small sticker on it printed by them with brand and flavour...but I really don't believe them.

Worst experience ever! No communication, item was not delivered, money wasnt refunded ( 70£ ), i was ignored. The seller didn't even tried to find any solution or etc. So i dont have item and i lost my money...

I called in to ask about an offer that was no applied to my order automatically when I purchased and the CS team honoured this and stood by the offer, even adding in a few extras as good gesture. I want to personally thank the gentleman named Mohammed for his polite and considerate gesture. Great service, great people.