Thepetvet Arvostelua 

We have had all three of our animals registered with this practice for a considerable period and, until recently, had not experienced any major concerns.

In December, we brought our cat in after he developed a whistling sound from one nostril when breathing and was sneezing frequently. During the consultation, we clearly expressed our concern that there may be a foreign object lodged in his nostril. The vet advised that the symptoms were most likely allergy-related. While further investigations were mentioned as an option, the clinical advice and reassurance given led us to understand that these were not considered necessary at that stage. On the basis of that professional advice, we chose not to pursue additional diagnostics.

Over the following weeks, his symptoms worsened and his eyes began watering. We returned to the practice and were seen by a different vet. On this occasion, we were informed that it appeared he had previously had a foreign body in his nose which had resulted in an infection. He was prescribed medication and pain relief.

In our view, had the initial concern regarding a potential obstruction been more thoroughly explored at the first appointment, this may have been identified and treated sooner. We raised this through the formal complaints process but were advised that the practice did not believe any clinical error had occurred.

We recognise that veterinary medicine involves professional judgement. However, as pet owners, we rely heavily on that judgement when making decisions about whether to proceed with investigations or treatment.

The practice promotes itself as a caring, family-run business. While they may present this image, our experience suggests a focus on repeat visits and revenue rather than genuinely prioritising animal welfare.

I share this experience so that other pet owners can make an informed decision, but my advice would be to avoid.

Attended The Pet Vet Doncaster with my 5 year old guinea pig for a specific procedure. (euthanasia ) the vet was very gentle with Bandit definitely a shock to hear about his lump though. The whole procedure was done with highest level of care from vet and nurse. Shannon was the nurses name i was given and Jose was the vets name i was given. Both very good people to have working in veterinary. I would also like to add the client care team were very helpful and respectful given this time too. Thank you for looking after Bandit and treating him with respect dignity and care. And thank you for letting me see him after the procedure to give him a hug and a goodbye, along with his fur and paw prints. I would 100% recommend these vets for guineas they also helped me with Smokey(my other guinea) and everytime I've been I've had no issues the vets and nurses are very skilled and knowledgeable.

We went for a vaccination and the were kind before by offering a treat but the bad thing was that the day after my dog PUKED X2.Wouldnt recomend a vaccination there. I'd just do Vets4Pets

Booked an appointment for our German Shepherd who was suffering from a spine condition, for her to be sadly be put to sleep, my heart was already breaking before this appointment. We did arrive about 10/15 mins early, the receptionist said she would let the vet know. We were shown in to their St Francis suite, our appointment time past, so I went to see what was going on, I was told the vet was running late, my anxiety was already alot, I went back into the suite, the receptionist popped her head in to see if we would like any refreshments whilst we waited, she could see I was upset and continued to say she knew how I felt, because she had lost her pet not so long ago, how dare she compare my grief to her's, she has absolutely no idea how I was feeling, she had no idea of my connection with my beloved dog, she didn't know my grief. The vet came in and not so much as an apology for keeping us waiting, over half an hour our dog was so distressed at this point, the rest of the appointment went as good as it could have gone, until I said I'm not leaving my dog alone, could you please take her, to which she was put on a fluffy undersized blanket and skimmed across the floor as she was carried out 😞🫣 I was so much in my grief at the time I didn't completely register what had just happened. Four weeks ago our other dog passed away, but the care he received was full of care, and empathy, a trolley was brought in and they took him away. How so much different our experience was yesterday. It has added to the already traumatic experience. I'm so upset 😭
A few weeks have passed since I wrote my review, we have complained to The Pet Vet, who just responded with excuses, their sorry was disingenuous, they said it's common practice to use a blanket to remove a dogs body, from what I've researched using an unsized fluffy blanket, whilst skimming the dog across the floor was not common practice, shame on them.
I contacted the VCMS, who do free mediation between clients and vets, even though The Pet Vet said they would fully cooperate with any external organisations, when they were contacted they declined, I also contacted citizen advice, who advised that if I am dissatisfied I can try and claim a refund under the statory rights act 2015 as they lacked skill and care, again The Pet Vet declined. This firm is absolute criminal, they care about profits over animal care, they take no responsibility when things go wrong, my dog deserved more than having her dead body dragged out on a blanket, I will never be able to apologise to my dog. She was family to us, and this bunch of heartless individuals have done wrong by her, SHAME ON THEM! Avoid this place The Pet Vet Portsmouth!

Had our 8mth old dog spayed at the Pet Vet Portsmouth. The care and attention she received from booking in at reception, to follow up appointments, was second to none. Every member of staff was friendly, professional but most importantly 100% invested in the care of our girl. Prices are very reasonable. Would highly recommend.

Took my dog in due to a broken nail which left the quick visible. Wanted to check in an make sure was ok and that didn’t get infected. That small visit cost nearly £200 and not only that but also got forced into purchasing a e-collar that was not needed.

I’m not sure about the practice which the pet vet run but when asked if we had a collar I very clearly stated no but I could. The vet (Dimitry) went in to say “it’s ok I’ll get you one” as no mention of the costs or payment was even mentioned I ask if this was to be returned at the end and was told no we could keep it. Still no mention of purchase of what it costs.

Then at the end of the appointment I’m asked for about £175 (blue card discount). No information of what the individual prices are so I asked for a receipt to be sent to me.

Before discount - £62 for an appointment - expected and fairly priced.
£107.13 - roughly £4.30 per tablet. These are only £1.35- maximum of £1.80 on vet pharmacy sites. Extortionate.
£24.58 - for a collar a didn’t ask for a clearly stated I could get myself which bear in mind can get the same quality on Amazon for £12.

They are a rip off and their crooked forced sale is a breach of consumer protection regulations in the UK

Bow Wow Wow, seems i’m not the only one barking mad! If only i would of read the reviews about Thepetvet (aka D@@k Turpin without a mask). My dog Ivy may not of spent a month with a tooth abscess and my wallet might not be a lot less lighter.

My 5 year old pug/westie cross, Ivy has been having problems drooling, and a watery eye on the right side of her face. Ivy’s first consultation, on 28th November the vet at Thepetvet Doncaster dismissed any tooth infection or any other health issues, and gave Ivy a antionflamotory shot and to come back in a few days if she was no better. This plus the consultation was around £100. The symptons were still the same a week later. So we checked in her mouth, and above her upper tooth her gum was red and inflamed. We assumed it was an abscess.

So went back on 8th December and showed the vet, the photo we had taken. But she was adamant that it was not an abscess or an infection but more likely damaged nerves in her face. Which would mean Ivy would have to go for MRI scan at another clinic. Or she could give her another anti inflammatory shot which she had already given, and it did SFA. So no way i told her that i was paying for that again,so to the clinic for an MRI scan it was to be.

Now i’m no Carol Vorderman but i am a Yorkshireman, and i do know how to spell cost. So when i heard her say it will cost this, and cost that, and i would have to pay £60 for her just to complete the referral form.!
My tail wasn’t wagging but my finger was. So i declined any more of her advice or treatment and would ring the pet insurance company when i got home.

Oh and to make me feel as if, i had my, you know whats clipped, she charged me another £47. 50. When i got home i checked ivy’s insurance and it did not cover any issues with the mouth or teeth. Talk about cocking my leg and peeing in the wind,now what i thought! So we just tried some home remedies and just hoped it would get better. We noticed that the gum around the large canine was now inflamed too. There was no way i was going back to Thepetvet.

So my partner phoned the vet she is registered with Two Counties Vets of Doncaster. She had to make out that i was working away, as we did not want them to know Ivy was registered elsewhere. As i had already tried to get Ivy another visit with a different vet. When i told them she was, they called Thepetvet. They said, that they had told them that it wasnt a tooth abscess. So it would be pointless taking her to them.

Today 18th December my partners vet confirmed 100% that Ivy was suffering with a tooth abscess. The £100 fee was irrelevant, i was just so happy that my little Ivy was finally getting the treatment that would now make her better, which she deserved, and should of been given by Thepetvet on her first vist.

A dog is more than a mans best friend. Its his everything and more, Thepetvet need to heed these words. Instead of the only word they seem to know, which is PROFIT!

Cat Came home with fleas.

I’m not happy that I took my cat for a check up and bloods costing a fortune bloods being 105 twice and pre op being 60 pounds to find that the are saying she has no platelets didn’t find them very compassionate so I am now moving my pets to another place as I need someone who is caring
Not someone asking me if I am insured as it’s going to cost thousands that’s the least of my problem also saying my pet could die they didn’t even know she is vaccinated sigh……

The Pet Vet Lincoln, We recently had to say goodbye to our faithful terrier Layla who had been receiving palliative care for a number of conditions. This practice is a yardstick for other practices the premises are clean staff polite and accommodating. We single out the care attention and support provided by the head vet James who supervised Layla’s care and final departure this was carried out in a very dignified way in a special suite contained within the complex. This is a practice who puts the welfare of it’s patients at the core of it’s values.

The pet vet Norris Green, Liverpool - Had a number of issues with this vet practice in the last year. Joined with my puppy, Archie, last November and things started off great, I joined the pet plan too as family had recommended this as a good vet practice.

In March 2025, I took Archie in for a review with a vet as he was showing hormonal behaviours. The vet advised he was too young for neuting, so to try the chemical neuter... so I did. I wanted the 12 month implant, the vet was ready to inject Archie and then quickly darted out the room, advising they could not use that 12 month one as it was out of date. She had new packaging with her and began to insert the implant. Archie is a small King Charles and he yelped in pain and discomfort when this was administered. Only now, after attending another vet 7/8 months later, I am aware the vet was supposed to administer a topic anesthetic. Archie has had this done in a different vet again, with the required anesthetic, and was fine getting the implant administered. In my eyes this is not acceptable from a vet that is supposed to care for animals!

I also called up today to check Archie's flea and worm treatment was in (as the plan is 12 months long), I also wanted to cancel my plan as I feel let down by the vets and how multiple issues have been handled... not just the above. The receptionist was so rude, had an awful tone when speaking with me on the call, this got worse when I asked follow up questions.

I ended up asking to speak with someone else as I wanted to know how to go about cancelling my pet plan, I was put through to the practice manager who was a lot nicer.

The practice manager cannot carry out any further investigation unless a formal email is completed raising the above incident. I have stated I am not prepared to waste my time, so instead am writing this google review to help others understand what this vets is really all about... money & not your pets health

THE PETVET LIVERPOOL NORRIS GREEN They rip you off! Sold me unnecessary dry eye lubricant drops for 43 pounds!! (remend) which I've seen online between 10 and 18 pounds maximum! And my cat still has a crust under her left eye. It might not be even from the eye. The vet didn't inform me how much the eye drops cost until I was at the till.
Anyway after paying 100 pounds (55 consultation and 43 for eye lubricant) I have to go somewhere else to identify my cat real condition. I understand the vet might not be able to identify the condition from the first time but she should have been refrain from selling me such expensive, unnecessary eye drops. They just want to take money from you. Probably this is the company policy. Have no idea what they are doing! Stay away!

We used this vet as our local but as other reviews say they. Don't care about your pet just how much money they can get out of you we was told they where thinking of not treating our dog as we left a 1*review if your not happy here the manager will confront you with an attitude

PREVIOUSLY OWNED BY THE MORDEN VET - Both of my pets were registered at this clinic, and I’ve been left extremely disappointed with the service on multiple occasions.

One of my pets had a scan that cost nearly £1,000. Instead of contacting me directly for payment (no calls, no emails, no reminders), the clinic sent the bill straight to a debt collection agency. This was shocking and upsetting, especially since my account was suspended without any notice.

In the end, I had no choice but to pay the full amount along with the additional collection fee, a situation that could have easily been avoided had the clinic communicated with me properly.

Other ongoing issues included long waiting times and the clinic itself being unpleasant (the place often smells very bad). I even tried to raise my concerns with the manager but never received any response.

Thankfully, I’ve since switched to a new vet in Carshalton, where the service is outstanding. Everything happens for a reason. I would strongly recommend avoiding this clinic at all costs.

Must I give 1 star. What a shambles this place is. Paid for a pet plan while having treatment for the cat, spaying, vaccinations etc. Canceled 4 months into as what not worth the payment. Paid for treatment during this time and moved vets. Had several demanding emails and letters from pet vet demanding we owe over £58 because we didn't have a care plan. Having sent emails to a fro showing proof of payment, they said we now owe £65 due to late payment. More emails, this time the reply said its now £10 we owe. Good God, make your mind up. This company deny all knowledge I used a Blue Light Card for discounts too. So now I'm a liar. Please avoid the pet vet Rotherham. There are many vets out there, far cheaper, caring staff and happy to listen.

Being a customer over 10 years with 2 of my dogs I have had no option to leave this vet (Pet Vet MORDEN). The staff in the vet are nice but the management of Pet Plan are inconsiderate of animals best interests. I cancelled my pet plan because the flea and worming treatments did not agree with my puppy so it was pointless me continuing with a monthly payment for treatments which made my puppy sick. This was brought to their attention but upon cancellation of the plan I received an email saying I owe over £100 for treatments received. I disputed this however the circumstances were not taken into consideration then a late payment fee was added during the dispute. On top of this my puppy needed an appointment for a bad limp and they refused to see her until payment was settled. As a result I had to find another veterinary service whilst still having to pay the balance to close the account. Clearly an animals welfare is not at the heart of the service and I hope no other person has this experience. I will be sharing this review amongst other platforms to highlight the poor service

Please do not trust these vets with your animals.
They charge extortionate prices, give incorrect diagnosis and take no accountability when you try to complain.

I honestly wish I had read reviews before trusting this sorry excuse for a vet with my little dog. I paid £4,000 for a procedure only to faced with having to pay £6,000 for the same procedure less than 2 years later. I received an appalling explanation suggesting I had been advised that it was possible the procedure may have to be repeated. I am not an idiot and I was never advised this may be the case. I would advise anyone unless having routine treatment to not use this company.

Been up there twice in lincoln this week only to be told that I have to come back on the 6th August not very happy about the service I’ve wasted money to get there and not be seen by anyone very disappointed so I’m not carrying on with my registration there and we have 2 kids that hate travelling on a bus and and we live in north hykeham so quite a distance to see get

ROTHERHAM BRANCH Dalton, would give a zero if I could
My 8 year old border collie could have been saved but we couldn't get 2 grand to pay for urgent operation,we been with these vets for years,but will not be going again.
Unfortunately we didn't have insurance as we always pay cash,we had a 1000 to put towards it.They gave my dog a scan and a injection which cost us £200,we brought her home to think what we could do to raise the cash,we asked if they could give us time and take 2 installment plan they declined recommending euthanasia.
We are totally bereft,it's all cash with them,they are greedy and uncaring will not go again.
They also recommended friendly credit and pdsa,we failed a credit check and pdsa wasn't taking new patients.We had no choice but to let her go,my dog helped me thru a heart attack and breast cancer,I felt we let her down.
They just don't care or try to help you,I will forever regret using their service.
Rest in Peace my beloved Jenny.x