Medivet  Arvostelua 16 699

Friendly setting with a warm welcome, the vet was excellent, thorough and kind. Thank you!

Kind and friendly vet, helpful advice.

Always good talking with the vets and getting information on whatever concerns us..excellent.

We took our two elderly dogs for a free health check , advertised on Facebook , with Medivet at Unit 1, Oak Beck Way, Harrogate.
We booked the visit with their new Receptionist Karen, who was very helpful and good to deal with.
We met their vet , Ms Femke Smits, who was very pleasant and knowledgeable .She spent a long time carefully examining our 2 elderly dogs and discussing her findings and options .She then said she would email us her quotes .My wife and I both found her excellent and the fact she allowed both dogs in together and also gave them some biscuits, relaxed the dogs completely.
I can thoroughly recommend this team .

Was seen on time and vet was very helpful. Had gone for a 6monthly check up as part of the package I pay monthly for. Find this very useful as all vaccinations, flea and worming treatments are included.
The vet always gives the flea treatment for me as being on my own I find it hard to hold the cat still and give her the treatment.

Staff are always friendly and ensure a consistent excellent service.
Highly recommend.

Appointment was very easy to make online staff were extremely friendly and helpful. Only had to wait for about one minute before being seen and the Vet that examined my Dog answered all my questions and left me feeling reassured.

Jose is always very professional and caring with our cats

Everyone was first class and Vet Mark managed a stressful and worrying scenario extremely professionally and sensitively.
Ethel was impeccably cared for 🐶.
I wouldn’t hesitate to go back to this practice.

Very friendly staff and great customer service.

Been with this practice for over 10 years. Great caring reception staff and vets that are intuitive to pet and owners. Last visit, with one of my elderly dogs, was with a young vet, who was so caring, professional, and full of advice. Felt listened to, and my dog ultimately was thoroughly examined and treated and doing 1000% better than before this visit.

great staff, warm and cosy reception, tidy waiting room and surgery.

This was our first visit. What we liked: everyone was very friendly and professional. Dr. Sean showed professionalism and empathy for our very moody and dramatic dog. Even the dog liked it very much, usually, after the vet, he swears at us for a while and is offended. But this time he was absolutely happy and pleased with himself and his visit. Thank you very much

Staff always very friendly and very knowledgeable

Best Vet about. Always got time to get to know the pet, Vet explains the situation always and the whole team are always friendly. Recommend to everyone around Battersea

As always, Amanda is very helpful. I was seen early and had a lovely coblnversation with the lady administering my cat's injection. They also reminded me to claim for the injections and were exceedingly helpful. Would not go anywhere else.

Davade is a very kind vet. He loves the animals, and was so good with my Dog Judy, and Cat Cissy, who are usually nervous at the Vets. He instantly put them both at ease.
He is very professional and thorough. I'm very grateful for his help and treatment of my animals. A very good Vet. I would thoroughly recommend to go to this practice.

The staff were very supportive. It was a very traumatic time as my cat had to have an partial tail amputation which was totally unexpected. Reena (the vet) and Amy were wonderful

I had a very concerning experience at this practice and would not feel comfortable returning. I wouldn’t recommend at all and currently having them investigated.

During the consultation, the vet appeared unfamiliar with my cat’s history and age, including asking questions that suggested she had not reviewed the records properly. The reason for the visit (ear and eye concerns) was not appropriately prioritised.

My cat has documented anxiety, which was also communicated during the appointment. Despite this, attempts were made to proceed with blood tests while she was visibly distressed, to the point that a nurse suggested stopping.

Following the appointment, I raised concerns about what had happened. During a phone call, I was told I had said things that I had not (including raising kidney concerns), and when I challenged this, I was called a liar. The call was then terminated.

The response to my formal complaint did not address these conduct and communication issues and focused only on justifying the clinical decision.

When sent over the evidence it was all in my favour and yet they still had absolutely no concern to address anything mentioned.

Overall, I found the experience distressing and unprofessional, and I have chosen to seek care elsewhere.