Customer service was great. I had an issue where I couldn’t access my subscription to cancel it. Initially there was an AI email or two and then it directed me to an actual person once it had ga... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The coin and case came eventually (waited nearly a month). I was under the impression that the free coin was a one off as it was a link offer from another company and I just had to pay for posta... Näytä lisää
Always looking after the collectors with the 50p for 50p offers, The Royal mint have had a very big price hike so can't afford the packs anymore. The Koin club is helping me to carry on with collectin... Näytä lisää
Their customer service is superb. I had issues a couple times and without hesitation they took care of my issue. And got my coin that was missing to me right away. Hands down no question about very... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
The Koin Club is the home of modern coin collecting. Our mission is to make the world of numismatics accessible and fun for everyone, from new hobbyists to seasoned coin collectors. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture, helping you build a meaningful collection you can treasure for years to come. Our vast range of officially licensed coins and limited edition sets includes themes from 80 years of D-Day and Mysteries of Ancient Egypt to beloved characters like Peter Rabbit and iconic franchises like Harry Potter, James Bond, and DC Comics. Whether you're a military history buff or a fan of fantasy, our themed collections make for unique gifts for the whole family. We provide a variety of items, including gold coins and silver coins, all with stunning finishes. We believe that collecting is more than just a hobby—it's a passion and an investment. We provide a seamless experience from start to finish, ensuring you can acquire unique coins with complete confidence. Join our community today, explore our latest releases, and grow your own unique collection, one piece at a time. Access www.thekoinclub.com to get started!
Discover The Koin Club!
Yrityksen kirjoittama
- The Koin Club is the home of modern coin collecting. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture. Our mission is to make collecting accessible and fun for everyone, from new hobbyists to seasoned collectors. Join our community and grow your own unique collection today.
Our Promise
28-day returns
We hope you always be happy with purchase but if for any reason you would like to return an item, then we offer a fast 28-day returns policy.
Yhteystiedot
PO Box 9438, BH15 9HR, Poole, Yhdistynyt kuningaskunta
- support@thekoinclub.com
- www.thekoinclub.com
Discover amazing coins today
3,8
Hyvä
5 t. arvostelua
Pyytää asiakkailta arvosteluja
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I had no issues at all from start to…
I had no issues at all from start to finish with my purchase , prompt delivery and well packaged , many thanks
9. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Martin,
We're so pleased to hear that you had no issues with your purchase from start to finish, and that you received prompt delivery and well-packaged items. Many thanks for your kind feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Vastaus yritykseltä The Koin Club
Jim,
We're so happy to hear everything was good with your email confirmation and that your deliveries were prompt and well protected. Thank you for your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Vastaus yritykseltä The Koin Club
Karen,
We're so pleased to hear that you found our service to be professional and that your delivery was prompt. Your positive feedback is greatly appreciated!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Le texte n’est qu’en anglais.
Le texte n’est qu’en anglais.
Les frais de livraison sont trop élevés.
Les pièces sont devenues beaucoup plus cher sans aucun avertissement.
Je ne savais pas qu’il s’agissait d’une collection.
14. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Bonjour Madeleine,
Merci pour votre retour, et je suis désolée que votre expérience n'ait pas été à la hauteur. Nous prenons bonne note de vos commentaires.
Si vous souhaitez de l'aide pour gérer votre abonnement, écrivez-nous à support@thekoinclub.com et un membre de notre équipe s'en occupera avec vous.
Cordialement,
Nothing Received and Second Order Just Billed
I placed a promotional order for the Batman Collection but I never received the first coin and I now got charged £45 for the next. It feels like a scam since I havent heard anything from them to explain the delay or the notification of the next order being about to go off. I tried contacting their support on my phone and none of the Contact Us buttons work. I finally got it on the PC to find that they dont have options for this type of support and the one I chose has a wait time. Quite worried this is a scam and want a refund!
27. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Koin Club
Hi Justin,
I am sorry — both for the wait and for how hard it was to reach us. That is not the experience we want anyone to have, and I understand why it has left you uneasy.
I can see your case is with our team and they are working on it now to get it resolved for you.
Kind regards,
Superb Quality
Quality of their coins is stunning . Also , I find the prices to be very good .
19. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Andrew,
We're so pleased you find the quality of our coins stunning and our prices to be very good! Thank you for your wonderful feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Nice coin in a lovely display booklet
16. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Robin,
We're so happy to hear you enjoyed the coin and the lovely display booklet! We truly appreciate your positive feedback. We're always here to help if you need anything further.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Batman coin.
The Batman design was the reason I bought this coin. Excellent quality and overall Customer service.
Note: A bit bemused about the huge amount of packaging. Why are there several empty spaces in the coin tray?
18. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Jonathan,
We're so happy to hear you love the Batman design and are pleased with the quality and our customer service! We appreciate your feedback regarding the packaging and the empty spaces in the coin tray. We continually review our packaging processes to ensure the best presentation and protection for our products. Your comments are valuable as we strive for improvement.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
No problem the app is good
2. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Macen,
We're so happy to hear you find our app good! Thank you for your positive feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
I am receiving coins I did not order…
I am receiving coins I did not order and am being charged for them. I have already received all the coins I ordered. Otherwise I was satisfied with my initial orders.
17. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Hi Harol,
Thank you for flagging this, and I am sorry — that is not how it should have gone.
I will write to you directly so we can go through it properly and get it sorted for you.
Kind regards,
Vastaus yritykseltä The Koin Club
Hi Trevor,
I am sorry you feel that way. I can see your case has been resolved at our end, but if there is anything still outstanding, please email us at support@thekoinclub.com and one of our team will take a look.
Kind regards,
Vastaus yritykseltä The Koin Club
Carrie,
We're so happy you find the coins attractive! Thank you for your wonderful feedback; we truly appreciate you sharing your experience with us.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
i always manage to find something…
i always manage to find something collectable i like
9. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Walker,
We're so happy to hear you consistently find collectible items you enjoy! Thank you for your wonderful feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Peter Rabbit Coin Collection
My Peter Rabbit Coins were delivered in a timely manner. The coins are beautifully illustrated. I love them ❤️
17. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Rosalind,
We're so happy to hear that your Peter Rabbit Coins arrived promptly and that you find their illustrations beautiful! We appreciate your lovely feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Well still waiting for my coins ?????
17. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Hi Shaun, I am sorry for the wait. Our tracking shows this as delivered — if that is not the case, please email us at support@thekoinclub.com and one of our team will look into it for you.
Kind regards,
I love the Koin club
I love the Koin club , the customer service is amazing. Thank you so much.
14. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Lynda,
We're so happy to hear that you love our club and that you've had an amazing experience with our customer service. We truly appreciate your kind words!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Was ordered for my son's…
Was ordered for my son's birthday...with a view of maybe starting a collection for him ?
It finally arrived weeks late ! Far to late to be a gift !! And i had to email and moan to get any kind of an update??
Would i order again? Emm?? No ! Far too unreliable !
Sorry koin club!!
Get your act together!
16. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Hi Jamie, I am sorry this missed your son's birthday. The coin was a pre-order, so it could not ship until it came out of production, and I know that is little comfort when there is a date attached. Our team did come back to you on both occasions you wrote in, and I am sorry the answer was not the one you needed. Thank you for the feedback.
Because Im very happy with the service…
Because Im very happy with the service you provided
4. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Michael,
We are so pleased to hear how happy you are with the service you received. Thank you for taking the time to share your positive experience with us!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Very good thanks
10. helmikuuta 2026
Vastaus yritykseltä The Koin Club
Hi Brad, thank you! Really glad we could help. Enjoy your collection.
Everything was exactly as expected.
3. syyskuuta 2026
Vastaus yritykseltä The Koin Club
Hi,
We're so glad to hear that everything met your expectations. We appreciate your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
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