Casual Factory Ltd Arvostelua 

Warte seit Ende 2024 auf meinen Fred Perry Pulli und Napapijri Anorak im Gesamtwert vkn fast 440€. Kundenservice? Nicht vorhanden.

The support team was nice, helpful and very quick responding. The shipping was quick and the product is flawless.

Been a month since I placed my order and nothing had moved yet. They stopped responding to my emails too. I truly believe these guys are scammers. Be careful.

dont buy they dont ship your item i ordered a hat a year ago still no arrival and not heard from them once and i sent arround 5 messages and emails

Ware bestellt, wurde aber nicht geliefert. Die Bestellung wurde nach nach meinen Emails ohne Rückantwort storniert, jedoch kein Geld zurück erstattet. Paypal hat mir zum Glück geholfen.
Bei diesem Shop wird Ware verkauft die nicht existiert.
Betrug!

it looks like i have been scammed. i am being ignored for months and have not received my product!!

Orders an item in January still not arrived have a reply to refund requests that it’ll be sorted the next day with no item scam site !!!!!

Do not order from this company ordered a T-shirt in November 25 paid for it and received confirmation but despite numerous emails and messages through instagram it still hasn’t arrived and now they are ignoring me. Stay away from this company fraudsters and thieves are the words that spring to mind

Non ho ricevuto il giubbetto ordinato però i soldi li hanno presi ! Ladri!

Ordered on 30th of November, still missing the package. No response to my mails, no refund.

Have been mailing since orderdate and since this week my email doesn't seem to get delivered. Tried contacting via Facebook, they have read my message and NO response.

DO NOT ORDER HERE.

Uno schifo incompetenti e ladri ....ho fatto un ordine pagando per la consegna a 2/3 giorni è passato un mese e non ho niente per le mani .... si inventano scuse assurde ....problemi con la logistica, sdoganamento, extraterrestri.
Pessimi in tutto evitateki come la peste

Please avoid this company! I should have known they were too good to be true when they claimed to have the Adidas SPZL Autumn Winter 2025 range in stock. I made the mistake of trusting them and not reading their reviews before I placed my order. Over a month later I don’t have the item or my money back, and though they have replied to my emails it has been to fob me off with excuses. Do not use unless you want to lose your money.

Do not use this company. I ordered a jacket from them over 55 days ago and received nothing. I have been requesting a refund for 3 weeks and have only had replies trying to stall the process. PLEASE WHATEVER YOU DO, DO NOT USE THIS COMPANY. THEY WILL SCAM YOU.

Commande jamais livrée ... après de nombreuses réclamations et promesses de remboursement je n'ai toujours rien reçu 3 mois après... Ne rien commander sur ce site !

I ordered a shirt from them in mid-November. I was charged and received an order confirmation, but I still haven't received my item. They are not responding, even though I have tried reaching out through multiple channels. This is a scam operation, everyone should stay away.

Anmerkung : Änderung ersten Bewertung !

Nachdem es so aussah, dass bei meiner Bestellung leider kein Versand erfolgt, habe ich mir die Bewertung des Unternehmen angeschaut. Durch die fehlende Reaktion und durch die Bewertung der andern nicht zu dem Schluss gekommen, dass diese Firma nicht seriös genug ist und habe eine böse Mail geschrieben.

Im Gegensatz zu den weiteren unten stehenden Bewertungen, hat sich die Firma sehr schnell bei mir gemeldet und nun eine Veranlassung der Rücküberweisung getätigt. Diese wurde auch von Klarna bestätigt. Daher wurde nun meine erste Bewertung von mir hier korrigiert.

Ich danke der schnellen Lösung des Problems

Don't order anything from this site !! They are thieves and fraudsters, there is no way to contact them, they do not respond to messages, and the email does not work!

Absolute time wasters and dishonest.
They take your money for a product they don’t have and then stall you with all sorts of excuses!
Finally you request a refund which never arrives!!
They then ignore your e mails and block you on their social media!!
AVOID AT ALL COSTS!!

I wish I would have read the reviews on here before ordering. Ordered a Spezial Ferndene bag for a gift for Christmas - the order confirmation says 4-7 days free delivery so I ordered on 10th December to ensure I would receive in time. Chased the order after one week as had no updates, was told that I was unable to obtain an update as was being shipped internationally. I have had no update since. I have ordered items from China at the same time which arrived in ten days - so evidentially this was never sent and dare I say it.. I think I was scammed! £100 may not be a lot to people, but it was to me. If you receive your items then you're very lucky but I would avoid at ALL costs!

Got actually scammed. Ordered Flip-flops and a £100 scarf. Got only the flip flops.
From support im not even getting an answer.

I wouldn’t recommend this shop.