The Bedroom Shop Ltd Arvostelua 

What lovely people to do business with. Great price, great quality and very quick delivery. Can't recommend highly enough.

Customer service was excellent, 2 blokes delivered my wardrobe to 1st floor apartment, courteous and polite, would definitely recommend

We moved home recently and spent a lot of time looking for quality wooden bedroom furniture to suit our new home and stand the test of time. We wanted to move away from Ikea/Argos-type flat-pack furniture, so when we found this website, with the words “Assembled Bedroom Furniture” plastered all over it, we thought we’d found what we wanted.

We chose items from the Corona range, but when I went to place the order online the website said there was only one bedside cabinet in stock. I called the next day to ask if more were expected, only to be told the website was wrong, as there were 125 of them in stock (!), so I went ahead and ordered. A simple system error, or a red flag?

When I received an email confirming the order a short time later, I was surprised to see the words (flat pack) on the invoice, so I called up the next day to ask for clarification, only to be told that the Corona range wasn’t delivered assembled, but was instead flat pack. As we’d spent so long looking for suitable furniture, we decided to go with it anyway.

The lady I spoke with when I placed my order told me to expect delivery within 7-21 days, and that I’d be contacted to confirm delivery details. However, I heard nothing until the couriers arrived at our house – thankfully, I was at home at the timeso didn't miss the delivery.

We started to assemble the bedside cabinets and quickly found that some holes had been bored in the wrong place, others not at all, and that the instructions were often confusing, sometimes actually incorrect (e.g. showing holes in the wrong place), but we managed to assemble both cabinets with some additional effort.

We then moved onto the chest of drawers, only to find six damaged parts and three missing fixtures. There was also a fixture that was completely pointless - it’s supposed to provide additional support to the base of the drawers but the way it’s aligned means it actually raises the base away from the groove into which it sits, which totally defeats its purpose.

When we opened the packaging for the storage box, again we found multiple damaged parts and two damaged fixtures.

I took photos of all damaged parts, labelled everything very clearly and emailed customer service, asking for someone to call me to discuss the issue. Instead, I got a short, borderline rude email telling me to send it all back if I wasn't happy... clearly, this was someone who's never tried re-boxing flat-pack furniture.

So I called them up and asked to speak to a manager - who either works about 10 minutes a week or doesn't exist, as they are never ever available. The person I spoke with (Claire) offered me a £50 refund (on an order worth over £500) and promised to arrange for replacement parts to be sent out.

The next week, the parts arrived and... you guessed it... again, most of them were either damaged or the wrong items - even though I'd listed everything by part number and provided photos.

So again, I contacted the company with details of the parts I needed and, again, they said they'd send them out. It was almost a case of third time lucky... I had to bore a few missing holes in a couple of drawers and some pre-cut grooves were too wide, meaning the drawer bases wobble around, but we got there in the end... no thanks to the bedroom shop.

The extent of the damaged and missing parts, in what is undeniably nowhere close to the build quality of furniture of this price, combined with the company's refusal to take responsibility, have made for an extremely frustrating experience. We’d have excused Ikea/Argos for this, but we really thought we were buying very good quality furniture from a UK company that made it themselves.

However, it turns out the very same range – Corona by Core Products – is available on Amazon for lower prices. We didn’t bother checking prices before we ordered as we believed they were the manufacturer.

I contacted them a couple of more times, asking for the elusive/non-existent manager and requested more than a measly £50 partial refund for all the hassle and time wasted, but the official line is that "we've asked our supplier to compensate us so we can compensate you, but they're refusing"... Wow. Just wow.

Take a bow, the bedroom shop.

Update following your response…

I didn’t suggest you hid product information, but the font used to alert customers to the flat-pack nature of the Corona range is quite a few sizes smaller than the font used to alert customers to the fact that you sell assembled bedroom furniture.

When you made the offer of returning everything for a full refund, I pointed out how impossible it would be for me to pack everything back into boxes, especially as I’d already partially assembled so much.

I never even hinted at wanting money to not write a bad review - it’s not about that. Of course money back is great, but I’d rather just not have had the grief.

Such great service and products. Products delivered just over 2 weeks (ready made)

The Fitters were quick clean and did a superb job. Many thanks

Very wide choice of furniture on website. Advice available via online chat. Simple to order and delivery process explained clearly. Polite staff; hassle free delivery. Excellent quality qoods.

Excellent service throughout. I was having problems ordering online and I rang them up and they processed order over phone. Kept up to date with delivery and delivery guys very polite and helpful. Furniture as described. All in all excellent service and I would highly recommend them.

Great experience from ordering to delivery. Was kept well informed all the way through. And delivery was so smooth. Great service would recommend in a instant 10 out of 10

Brilliant service received from order to delivery. No waiting ages for calls to be answered. Claire the Office Manager is efficient, helpful and friendly and does what she says she will do. I would have no hesitation in recommending The Bedroom Shop and their furniture.

Purchased a Milan bedroom set from this Company it was delivered within a week! It arrived flatpacked and was installed in less than 2 hours! A four door, two door and corner wardrobe plus a set of drawers and 2 bedside cabinets! It was actually exdisplay so half price! The quality of the goods and the expertise of the lads was amazing I would definitely recommend this Company to anyone! Well done !!

Excellent job, excellent quality, the fitters were excellent too. Would definitely recommend.

Excellent customer service and excellent quality furniture!!! Can’t recommend them enough!

Excellent service , they came , they built, done in 90 min , fab wardrobe
Thankyou

Went here during the week ti order a new bed for my daughter .Unsure of size i could get due to it being an attic conversion .Iwas helped to choose theperfect bed ,then within an hour someone came out to measure properly for me ,could you get better service than that .Great staff ,extremley pleasant and helpful,great choice of beds etc Very good prices for top quality goods x

Brilliant company to deal with. From first contact to delivery the service has been fantastic and the quality of the furniture i ordered is excellent value for money. Special thanks to the office staff and to the 2 chaps who delivered the furniture earlier today - thanks so much. Happy to recommend The Bedroom Shop to anyone 👏👏👏😀😀😀

I needed a mattress urgently, I had rung a couple of retailers to no avail. I spoke to the bedroom shop and the customer service was exceptional, they checked if there was a mattress in stock and arranged next day delivery, even putting my delivery first thing as my husband was being discharged after a long stay in hospital. All the employees were kind, courtious and kept me up to date with progress. The mattress was delivered at the agreed time and the delivery drivers very helpful. I would highly recommend this company due to excellent customer service they provided.

Fantastic range of furniture to choose from, speedy set up

Fantastic company to deal with, the range of stock is great and their prices are great too.
The items I bought arrived very well packaged and the communication from them was brilliant, kept me informed all through the delivery process.
I will definitely be buying from them again.

Excellent customer service bought a bunk bed which was bit more complicated than usual. The two men who built it for me were brilliant worked really hard and took away all the rubbish highly recommend them