The Ace Of Vapez Arvostelua 

Great customer service always delivers with quality

Ordered my products from THE ACE OF VAPES on Wednesday and received them the next day that’s what you call service, 5***** GTX coils superb and my battery covers great.

Yet another company which takes the GDPR legislation, screws it up into a ball and takes it with them on their next trip to the toilet.

I last contacted the Ace of Vapez over 2 and a half years ago, on 15th April 2019, and asked them to remove me from their marketing list. They rudely replied saying that it was my fault if I had received spam, as according to them I had not unticked the subscribe-me box when placing my other, and saying that they would however, magnanimous that they are, remove me from their marketing list.

I replied informing them that according to the GDPR legislation, I have to opt in, rather than out in order to receive any marketing communication, and that they could NOT just tick the box for me on their own accord. Moreover, hating spammers as much as evil itself, I was truly sure that if there was a box that needed unticking, I would have made sure to have done it in the first place.

There was no further reply from them.

However, 2 and a half years after placing my order with them on 7th February 2019, they have yet again resubscribed me to their marketing list... so I ask you, Mr Vapez, what is it this time? Is it again my fault, for not unticking a box, which I have not seen again for over 2 years? Should I have, maybe, submitted a Subject Access Request, to make sure you had no details of mine left on your system? Or maybe it is my fault because I did not change my email address in order to avoid your spam?

So I'll ask you once again from here: stop sending me spam, I am not interested about anything you're trying to sell me. And delete my details, because I will never again buy anything from you. As I said before, you have no use for my personal details any longer, unless of course, your main objective is to keep annoying me, and once again resubscribe me after maybe a couple of years.

The Ace of Vapez... not! Just another example of a company that thinks it's ok to abuse your contact details just because they think there is nothing that you, as a customer, can do.

Shame on you Mr Vapez, shame on you.

My orders went missing , still not received anything nor have they got back to me since the other day to sort anything so have took my money basically for nothing . Dpd waste of time too . Don’t know who is in the wrong here but nobody want to help you sort , yet still keep your money and no product to show for it . Won’t be using them again that’s for sure

Always love the juice from Ace of Vapez! Reliable and wouldn’t buy from anywhere else

If you just want to buy something online I'd say go for it, however if you have a problem about a product expect to be lied to and then 7 weeks later be told there is nothing that can be done, asked countless of times for numbers to take this further but funny enough I just get ignored, ive always bought from this company but from now on I'll take my business elsewhere, appalling service

Fantastic service!
Will definitely be using them for all my vaping needs in the future!
Just amazing next day delivery!
Couldn’t ask anything more from them they are bang on!

The Ace of Vapez is the only place i shop now, mainly because of quality service and discounts, infact been a customer for many year's keep up the good work guy's.

Always get my stuff on time and always 100% correct

Update: Steve eventually got it contact with me and I received the missing items, plus some extras within a week. Not sure if this had anything to do with this review here on trustpilot, but I'm just happy we got it figured out eventually. Update score to 3 Stars. My experience was overall just average due to the immense delays.

I came across TAOV because I've tried and really enjoyed their range of shortfill liquids in the past. I decided to order directly from them in january this year. After about 4 weeks of waiting I decided to inquire about the status of my order and it turned out the package came right back to them - this was due to UPS not shipping to Germany; or so I was told.

I did order vape supplies from the UK around the same time from other vendors and had no issues, but stuff like that can always happen.

After I was refundend I was offered the option that my order would be send with DHL. I was very grateful and commend TAOV for offering this option. So I placed the order a second time.

This time the order did actually arrive within about 2 weeks, which is nothing out of the ordinary for an order from the UK to Germany post Brexit. Two items however were missing from my order.

Immediately after receiving the order on the 22nd of March I contacted TAOV via their live-chat. I spoke to Steve and he apologized and told me that the missing Items would be send out to me asap and that I'd be notified via mail.

Unfortunately I never received any confirmation of shipment. Since then I tried to contact TAOV multiple times via online chat and e-mail. I never got a response until last week when I used the online chat again, but didn't immediately mention what my inquiry was about. Once I told Steve my order number and what I was messaging about, I was basically left on "read" - no answer for 2 hours and then chat just went offline.

I initially wanted to give at least 3 stars, but upon further reflection and some more interactions with other vendors in the UK I think that it's just unacceptable that I did not receive the items that I payed for - especially after getting told that those missing items would be send out right away. I should probably go with 1 star, but I guess my experience is a one-off. Or so I hope for everybody else ordering from them in the future.

I really wish I didn't have to write this negative review, but after over a month without any statement or response from TAOV, I am fed up tbh. I understand the struggle we are all going through currently, but this is inexcusable.

Their products are great, I love their shortfills, awesome website and selection. I'm sure all the positive reviews speak for themselves and if you are ordering from the UK you'll probably have a great experience. For someone ordering from the EU/US/anywhere in the world I just have to give this review as warning - you might very well run into trouble that won't be resolved apparently.

I'd love to be proven wrong, but as it stands right now - I've given up hope to ever receive what I paid for. As sad as it is.

Great products and great service. A vape juice supplier you can rely on.

Great service and very fast delivery 👏👍

Brilliant service and company... They are local to me which helps but also use online and the DIY kit is a money saver... Wouldnt go any where else as when had questions the service I've received and help has always been top notch