Was on a short trip to Rotherhithe, London, and did not know about the Uber Boat pre visit (unfortunately). I’m glad, I found out about it. They made visiting the different sites a lot easier. I don... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Bought 2 tickets thru the app. They disappeared moments before boarding. Had to buy a new pair on the spot which are more expensive. Support thru the app is non existent to get my refund That's... Näytä lisää
Yritys on vastannut
A few things, we got the day ticket which does give you freedom to go up and ow the themes. But we changed boat due to high tide, them again told to get on an early boat for low tide; which was fi... Näytä lisää
Yritys on vastannut
We bought a 1-day Hop-on Hop-off for three adults (via their website) a month in advance, and were offered this with a discount of £12.75. Our ticket was checked as we boarded, then again on-board. A... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Uber Boat by Thames Clippers is the fastest and most frequent fleet on the river. With departures every 20 minutes from London Eye right through to The O2, comfortable seating in indoor cabins plus outdoor back decks , you can see London's best attractions in style. Our Daily River Roamer ticket has been designed to make your day out in London easy and affordable with unlimited travel to and from West, Central and East Zone piers from 9am. Under 5s travel free. Or save over 10% online.
Yhteystiedot
Trinity Buoy Wharf, E14 0JY, London, Yhdistynyt kuningaskunta
- 020 7001 2200
- web@thamesclippers.com
- www.thamesclippers.com
3,0
Keskitasoinen
507 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Zero stars
One star is even too much as we were never able to board as it was very full and were pushed aside by the crew so that others could jump the queue. There was an elderly couple that waited 1:30 hours. The staff couldn’t care less and kept shouting that is was full, which on itself was understandable. We waited more than 90 minutes and so our tickets were voided. We activated them as the first boat arrived. There was no refund. The system stinks. The staff was very rude and seemed to enjoy our hardship. In the end we left as the next boat was delayed more than half an hour!!!!! You ought to be ashamed of yourselves. It was a horrible experience.
Ps we appreciate the apology.
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello,
Thank you for taking the time to share your experience, and we are genuinely sorry to hear how disappointed and distressed you felt during your visit. This is not the experience we want for any of our customers, and we completely understand your frustration.
We sincerely apologise that you were unable to board and that the situation at the pier felt disorganised and upsetting. Queue management, capacity limits and communication from our team should always be handled clearly and respectfully, and we are concerned to hear that this was not the case for you. Your feedback has been passed directly to our senior operations team so that we can review what happened.
We also understand how frustrating it must have been to wait such a long time, activate your tickets, and then be unable to use them.
If you have not already done so, please contact our Customer Services team with your booking details so we can look into this further.
We appreciate you bringing this to our attention, and we are truly sorry for the inconvenience and frustration caused. Your feedback is extremely important in helping us improve the experience for all of our customers.
Kind regards,
Uber Boat by Thames Clippers Team
Twice within a two-week period
Twice within a two-week period, the Barking boat service at North Greenwich has been terminated. Today, we were informed that a boat directly behind was heading to Barking. The subsequent boat arrived but also terminated. This resulted in an additional hour of waiting for the next boat to Barking, during which there was no communication and no one available to address inquiries. The information provided by the mobile application was inconsistent with the notices on the pier board, and neither source was accurate. This represents a significant failure in operational management. During the hour I waited at North Greenwich, boats departed from the base across the river; at least one of these could have been routed to Barking and back. I hope compensation for late running will be forthcoming, as with all TFL services to which this is one.
As per your response: when the app says barking you expect it to go to Barking! 20 past the hour at Canary Wharf is usually the barking boat. Also happened the following Saturday.
Did the contact form same day as this review; still waiting on a response 12 days later.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers. We are sorry to hear you say it appears our service has been terminated earlier than expected.
Please be aware some services are timetabled to terminate at North Greenwich.
To help us support you please reach out to us by using our contact us form online with the details of your journey so we can look into this further for you.
Many Thanks
Uber Boat by Thames Clippers Team
Extremely professional organisation…
Extremely professional organisation with excellent customer service skills. 10/10 Neil Winstone
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello!
Thank you for your kind review, Neil. We’re pleased to hear you found our service professional and our customer care to a high standard. Your feedback is very much appreciated.
Kind regards,
The Uber Boat by Thames Clippers Team
Superb service
Superb service. Helpful, friendly and very knowledgeable Staff.
Perfect way to travel around London.
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello!
Thank you for your kind review.
We’re pleased to hear you found the service helpful, friendly and knowledgeable, and that it made travelling around London easier. We appreciate your support and hope to welcome you again.
Kind regards,
The Uber Boat by Thames Clippers Team
Patricia from the support team been a…
Patricia from the support team been a great help to me. Excellent service
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello,
Thank you so much for your kind words!
We’re delighted to hear that Patricia was able to assist you and provide excellent service.
Your feedback means a lot to us and will be shared with the team.
Kind regards
Uber Boat by Thames Clippers Team
Minus 4 temperatures and NO HEATING ON BOATS
Both yesterday and today boats had NO heating on! Staff were absolutely frozen as were all passengers! One hour journey each way in -4 temperatures. Its absolutely appalling service and POOR maintenance of boats. Are they even safe??
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello,
Thank you for taking the time to raise your concerns. We are genuinely sorry to hear about your experience over the past two days, particularly given the freezing temperatures.
Your comments regarding maintenance and safety are taken seriously.
To ensure your feedback is reviewed by the appropriate team and investigated fully, we kindly ask that you submit the details of your journey via our official feedback and complaints form here:
https://www.thamesclippers.com/info/contact-us/feedback-complaints
This will allow us to look into what happened and respond directly to you.
Thank you for bringing this to our attention.
The Uber Boat by Thames Clippers Team
Poor staff attitude
Terrible staff , mislead me , said I could stay on a boat , then wen we got to destination was asked get off wait 20 mins , asked to speak to captain , refused , typhoon barkindside at 1205 32/12/25 I’m disgusted as a regular customer
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello,
Thank you for sharing your feedback.
We’re very sorry to hear about your experience and the confusion regarding staying onboard.
This is not the level of service we aim to provide, and we understand how frustrating this must have been for you as a regular customer.
Please contact us via our website using one of the forms on our Contact Us page, and we’ll be happy to investigate this further for you.
Your feedback is important and helps us improve our service.
Kind regards
Uber Boat by Thames Clippers Team
Brilliant customer service
We wanted to travel from the Tower of London to Battersea on Saturday 20th December. We have used Uber boats many times on London visits, but I would like to thank Aisha, who immediately spotted my husbands mobility issues, she also apologized for mentioning his mobility incase we were offended, which we were not, she was beyond helpful, friendly with the advice she gave us, also letting him through first. I will add it was a very quiet time, and during busy periods/days probably isnt as easy to take as much time with customers as Aisha did with us, but Im hoping that she can be thanked from us, we shall certainly look out for her in the future.
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello,
Thank you so much for sharing your experience and for recognising Aisha’s outstanding service!
We’re thrilled to hear how attentive and considerate she was in assisting your husband and making your journey from the Tower of London to Battersea as smooth as possible.
It’s wonderful that her kindness and professionalism stood out to you, even on a quiet day.
We’ll make sure your kind words are passed on to Aisha—she’ll be delighted to know the positive impact she had.
We look forward to welcoming you again soon and hope your future trips are just as enjoyable!
Best regards
Uber Boat by Thames Clippers Team
Very long wait, no information
We were told the wait would be "up to 40 minutes" we were a group of 8 with four children who were really agitated and difficult to keep in line. We felt we were stuck on the busy que without chance to get out of it and nobody to issue a refund. We waited over an hour with unhelpful staff who had no information on boat times being told boats were cancelled last minute overheard one sultry staff member saying "thank goodness they weren't working over the holidays".
Wasting a whole 75 minutes standing in a busy line spoiled out afternoon visit to London.
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello,
Thank you for reaching out to us here at Uber Boat by Thames Clippers.
We are sorry to hear you say your recent experience with our service was not as expected.
If not done so already, please kindly contact us via our website here: https://www.thamesclippers.com/info/contact-us and a member of our team will be in touch.
Kind regards
Uber Boat by Thames Clippers Team
Their customer service is fast and…
Their customer service is fast and efficient! I accidentally placed an order for the wrong date, and the boarding time was less than an hour away. If I couldn’t change it immediately, I would have lost all the money for seven tickets. I was really stressed trying to contact them in urgency, but they responded incredibly quickly and changed the date within seconds. Everything was sorted, and they saved our trip.
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello,
Thank you for your kind feedback. We are very pleased to hear the team was able to respond quickly and resolve the issue in time, especially given the urgency. We are glad everything was sorted and that your trip could go ahead as planned.
Kind regards,
The Uber Boat by
Yet again boat cancelled and zero…
Yet again boat cancelled and zero communication and information on the board. Poor communication and customer service as usual. Unreliable
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello,
Thank you for your feedback. We are sorry to hear about your experience and understand how frustrating this must have been.
Please contact us with the date, time and route of travel so we can investigate fully and respond appropriately:
https://www.thamesclippers.com/info/contact-us/feedback-complaints
Kind regards,
The Uber Boat by Thames Clippers Team
Overall a nice experience and tickets…
Overall a nice experience and tickets are easy to grab whether from Uber app or tapping in/out. We had an issue with duplicate tickets but customer service team were more than happy to refund and evaluate the claim. Overall, 10/10.
14. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello,
Thank you so much for your amazing review!
We are pleased to hear you say your experience with our service was as expected.
It's great to hear our customer service team were able to resolve the duplicated tickets on your Uber app quickly.
Your comments have been passed to the team.
Kind regards
Uber Boat by Thames Clippers Team
I spoke with Patricia and she was Brilliant
I spoke with Patricia and she was absolutely great. Very helpful regarding times and ticket options but also very knowledgeable and patient in answering my questions about what to see along the way from a tourist perspective.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Patricia was able to assist you with times and ticket options, and that her knowledge and patience helped make your journey—and your sightseeing plans—more enjoyable.
Our team strives to provide not only accurate travel information but also helpful tips to make the most of your experience on the Thames, so it’s fantastic to know this made a positive impact.
We’ll be sure to share your comments with Patricia and the wider team—they’ll be thrilled to hear your appreciation.
If you need any further assistance or recommendations for your next trip, please don’t hesitate to reach out.
Warm regards
Uber Boat by Thames Clippers Team
The replies were consistent and timely
The replies were consistent and timely. They provided me 2 options to resolve my issue and the conversations were friendly and supportive
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello,
Thank you so much for taking the time to share your experience with us.
We’re thrilled to hear that our team provided consistent and timely replies, offered clear options to resolve your issue, and that the conversations felt friendly and supportive.
Delivering excellent customer service is something we take great pride in, and your feedback reassures us that we’re on the right track. We’ll make sure to share your comments with the team—they’ll be delighted to know their efforts made a difference.
Best regards
Uber Boat by Thames Clippers Team
About time
About time, weve lived by the river all of our lives and often pushed for better use regarding passenger transport. At last UBER are doing it. We bought hop on hop off tickets on a sunday from barking riverside, top service, couldn't fault it, will certainly be using it againa s will most of our family. NOTE; get busy with the Tilbury connection, I had to pay £27.50min in total congestion charges, there is only so long I would do that before resorting to the train again, also, there are thousands of commuters and lesiure travellers in Tilbury, Grays and Purfleet.
7. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello,
Thank you so much for your feedback! We’re thrilled you enjoyed the hop-on hop-off service from Barking Riverside and that it met your expectations.
It’s great to hear you’ve been advocating for better river transport—it’s something we’re passionate about too!
We appreciate your suggestion regarding Tilbury connections and will share this with our team.
We look forward to welcoming you and your family aboard again soon!
Kind regards
Uber Boat by Thames Clippers Team
First time user
First time user, Palminda at London Bridge was very helpful and made everything easy
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review!
We are pleased to hear Parminder supported you with your journey.
Kind regards
Uber Boat by Thames Clippers Team
Issues with ticket via uber, but resolved
Always a great way to see the Thames. Great staff on board.
Had issues with booking via the uber app resulting in several tickets being purchased for ONE trip. (app didn't clearly confirm immediately when you've successfully paid for a ticket, and so you have to go around again), and Uber don't help directly via the app. However, the customer service on the ThamesClipper website itself were brilliant and recognised the issue and refunded super quickly. Better than uber app would have done in my opinion!
8. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello!
Thank you, Paul, for taking the time to share your experience. We’re glad you enjoyed your trip and appreciated our crew’s service on board. We’re sorry to hear about the booking issue through the Uber app, but pleased our customer service team were able to resolve it quickly for you. We hope to see you on the Thames again soon.
Kind regards,
The Uber Boat by Thames Clippers Team
I feel I was scammed by Uber Boat
I feel I was scammed by Uber Boat. Travel from Westminster to Greenwich and then from Greenwich to the Tower of London on the same day. I was charged £30 for the privilege, with 0 clarity of the costs of each 'tap in tap out' rates.
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello,
Thank you for getting in touch. We are sorry to hear you say about the incorrect fares. We kindly ask that you contact us through the form on our website so we can look into your case in detail and assist you appropriately.
Kind regards,
Uber Boat by Thames Clippers
Excellent.
Patricia was extremely helpful and solved my query within seconds
Many thanks!
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review!
We are pleased to hear Patrica was extremely helpful and was able to solve your query quickly.
Our aim is to resolve customer queries as quickly as possible and it is great to hear she was able to follow our standards.
Kind regards
Uber Boat by Thames Clippers Team
Vastaus yritykseltä Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review!
We are thrilled to hear Patricia was able to provide you with great customer service.
Your comments have been passed to her.
Kind regards
Uber Boat by Thames Clippers Team
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