TGW Arvostelua 470

Great variety of merchandise and great prices

This company has poor operations and logistics. I order 4 pair of shorts from them, which their website said were all in stock. However, I only received 3, with one the wrong color. I returned the wrong color for exchange, only to have them send me the same wrong color back. The 4th pair never came, even though the site shows in stock. Their customer service told me twice that they would expedite the 4th pair, which after 10 days never shipped. It was a terrible experience, and showed a real poor operational and customer focus. I will not shop there again.

I ordered irons, wedges, a 3 wood and 3 hybrid. The wedges and hybrid came in a reasonable amount of time. I was sent the wrong 3 wood initially and it was left handed (I’m right handed). When I reached out and returned the incorrect club, I was sent the correct club but still left handed. After returning that, I was given a store credit and had to wait for the correct club. My Irons were ordered on April 12th and I just received them almost 4 months later. I called 20+ times throughout the almost 4 months and spent hours on the phone with customer service. I always got the same answer “we’ll contact customs and get an answer within 5 business days” but I never got any solid answers. After 3 months, I was told that we were waiting on a single shaft that was back ordered (why you guys didn’t cut another shaft down to the correct size for the one club, I’m not sure.) Finally I got a notification that my clubs had shipped but had no tracking number. After multiple more calls to customer service in an attempt to get a tracking number, I was finally told that my clubs had actually not shipped yet and we were still waiting for the back ordered shaft. I had had enough and told the person that I would like to cancel my order and I would order the clubs from another company. That night I received an email with a tracking number and the clubs arrived the following day. Either nobody at this company actually knows what is going on, or me deciding to cancel my order lit a fire under somebody’s ass and had them overnighted to me. Im still waiting on my 8 iron so who knows when I will receive that. To top things off I was offered a generous F you of a $20 gift card for the next time I order something from TGW, which will be never.

Great selection across all elements of golf (clothing, shoes, equipment). Excellent, competitive prices. Regular sales that provide for both value and fresh merchandise.

Ordered golf shoes as a birthday present. Price was average. First the shoes came 5 days late. I open the bag and the box, all broken up, is for what I ordered with the shoes outside the box. The shoes were the wrong size and the wrong model, not what the box showed. Sent them back and hopefully my refund comes as promised but I have little faith in their service

I received the wrong item, didn't get a full refund, and had to go after to get them to credit my card back several times. If you return something make sure you check your credit card statement. Absolutely a headache and wasted my time and energy. I will never order from them again—horrible customer service.

Bought 2 golf shirts. They were both too large (despite their descriptions) and one was enormous. I paid $7.95 to get them and another $7.95 to return them. Almost $16 and I am left with nothing. Go buy from a company with a more customer friendly return policy.

A house of clowns. I could never trust a significant purchase to this website. Our travel golf bag was critical to our trip. They screwed that up more than once-probably broke a record in that regard. I am sure that I will have to fight triple charges for the product that was never delivered.

I placed my order, never got a tracking email / number, but the shipment arrived very quickly. Everything was exactly as described. Thanks TGW!! I will be a repeat customer.

I am from Canada and ordered 5 golf shirts. The were to big. I contacted customer support and they told me I would have to pay to ship back. I had to pay $165. 00 duties to receives the FedEx drop off on top of the $365 it cost me for the golf shirts. If you are in Canada don't bother ordering from here. Look online it will be cheaper or cost you the same without the duties

RIP

I have ordered from TGW multiple times now and they always have great service, easy to use website, and the products are always exactly what I expect.

Always have what I need at very fair and competitive prices

TITS! ASS! LIPS! EYES!

I found the item I was looking for without difficulty and they had exactly what I wanted. The item is exactly as described, was packaged well for delivery, and delivered as stated.

The variety of items we shopped for was great. This is the PLACE to shop.

I placed an order and the wrong address was input. I cancelled and without waiting for the refund I placed another order. This was cancelled without any reason. Since then no refund has been made despite multiple contacts. I can’t even tell if this is a genuine retailer or not.

Very easy to shop especially if you know what you want.

Great experience shopping. Got exactly what i was looking for

Beware when ordering a custom set of irons!!

I ordered a custom set of Mizuno JPX923 Hot Metal Pros with 2-degrees upright lie angles, and the set was delivers with each club having incorrect angles. The gap wedge was the worst at 6-degrees flat. Half of the clubs were flat instead of upright, the other half were at standard lie angles.

I took the clubs to an independent shop which has a stellar reputation to confirm that the specs were off. They stated they had never seen anything so far off, and they would not try to repair them even though I was willing to give it a shot to avoid having to return them.

Was informed by TGW that I would get a refund after shipping the clubs back to them. Sent them back the next day, and a month later am still waiting for the refund to be issued. Each time I call customer service to inquire about the refund I'm told that they need to research the situation more and will get back to me later.

Made my order on December 6th - golf apparel. 2 weeks passed - nothing. I contacted Customer Service - told me they would check into the delay. Christmas came and went - still no answer from TGW on my inquiry. I wrote a summary of what happened, and tried to post a critical review on their website - they informed me they would not post my review. 2 weeks later - still nothing / no response, no answers - nothing. Im convinced if I didnt pursue the matter, the order would disappear and be forgotten - they were quick to accept payment for the article however.