First visit on Sunday, had a great time. Venue was very busy and seemed short staffed however we received exceptional service from Charley, Caramen and the team.
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Sijainti
Vaihda sijaintiaKingsway West Retail Park, Clepington Road, Dundee, DD3 8RX Dundee, GB
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Katso, mitä arvostelun kirjoittajat sanovat
Some time away from the house with young lad away from his console we had fun playing a few games got a bit to eat the ultimate burger and nachos were brilliant then on to the arcade this was our firs... Näytä lisää
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Great facilities and a fun day out with the kids. Although the table service app is a waste of time as i ordered drinks and after haf an hour went to the bar only to find out they had been missed or s... Näytä lisää
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Food was ordered - took over 30 mins for a burger and a panini! When it arrived - lukewarm at best. Whilst very busy, people wandering across several lanes to come take bowling balls without askin... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Tenpin Dundee is easy reach from Dundee city centre, Perth, St Andrews and across Tayside. With modern bowling lanes and lane lighting, we’re a popular spot for families and groups in the east of Scotland. And it’s not just bowling. We’ve got karaoke rooms, escape rooms for the problem-solvers, pool tables and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Dundee, sorted.
Yhteystiedot
Kingsway West Retail Park, Clepington Road, Dundee, DD3 8RX, Dundee, Yhdistynyt kuningaskunta
- 0333 034 6100
4,1
Hyvä
246 arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Place was dirty stuff left all over…
Place was dirty stuff left all over tables even when the place was not all that busy and staff did not look like they even wanted to be there
21. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Dundee
Hi Aaron, thank you for taking the time to leave a review of Tenpin Dundee. We're sorry to hear about your recent experience and that the tables were not clean and tidy. We appreciate your honest feedback and we will ensure this is passed on to the correct team.
Take care,
Kirsty
Vastaus yritykseltä Tenpin - Dundee
Hi Elvils, thank you for the 5* rating of Tenpin Dundee. It's great to hear you liked your recent visit and that the team provided great service. Hope to see you again soon.
Take care,
Kirsty
Vastaus yritykseltä Tenpin - Dundee
Hi Scott, thank you for the 5* rating of Tenpin Dundee. We're pleased to hear that you had an enjoyable evening and that the team provided great service. We hope to see you again soon.
Take care,
Kirsty
Good family fun
Had a great time with two games of bowling and some arcade games afterwards. It’s a little loud in the arcade area, especially when you first walk into the building, but I don’t think that can be helped.
21. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Dundee
Hi Stephanie, thank you for the 5* review for Tenpin Dundee! We are delighted to hear that you had a fun visit with your family and that you enjoyed the bowling and the arcades. We look forward to welcoming you back again soon! Best wishes - Adelaide
Ease of use and clean area
21. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Dundee
Hi Christine, what a brilliant 5* review of Tenpin Dundee! We are so pleased you had a great time and found our venue clean and we can't wait to see you again soon! Best wishes - Mel
My daughter and her Friends attended…
My daughter and her Friends attended and had a great time.
21. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Dundee
Hi Nicole, thank you for the lovely 5* review of Tenpin Dundee! We are really happy to hear your daughter and her friends had a great time and we hope to welcome them back again soon! Best wishes - Mel
Everything perfect from start to…
Everything perfect from start to finish, only suggestion is more choice of vegetarian options also decaf latte.
21. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Dundee
Hi Beverly. Thank you so much for the 5* review for Tenpin Dundee! We're so pleased to hear that your evening was perfect from start to finish! Thank you for the feedback, we will be sure to pass these comments on. We hope to see you again soon! Best wishes, Jade
Liked the price not the lights
Liked the price. Didn’t like the bright lights that were moving all the time above the pins. Very sensory overloading, especially in the morning. Didn’t like the fact I couldn’t switch off the tv either which had kids programmes on it. Not very relaxing.
21. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Dundee
Hello Susan,
Thank you for taking the time to rate Tenpin Dundee 3 stars. We regret the lighting and TV were not to your liking and affected your relaxation. We will review these issues to improve the environment for our guests. We hope that the rest of your visit was an enjoyable one. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
My kids birthday party was amazing
My kids birthday party was amazing. Eva was fantastic always coming up asking if everything was OK or if we needed anything
21. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Dundee
Hi Michelle
We're so happy to hear that your child's birthday party was amazing! It's great to know that our team member helped to make the event special for you. We appreciate your feedback! Best wishes - Clare
Poor catering service
I took my stepson, The bowling was good. Great fun as always. After our games of bowling we ordered food and waited over 30 minutes with no sign of it coming. I enquired at the desk as to how long it would be, to be greeted with we dont have an order do you have a receipt or email confirmation. No receipt was given to me and no email was taken so i had to go on my banking app to prove i had paid for this. We were seated directly in front of the till so there shouldn't really be any confusion & easy to remember this. Not the best experience when we had transport arranged to collect us & ended up late because we waited so long & having to take to food outside with us when it finally arrived
21. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Dundee
Hi Paul
We appreciate you taking the time to share your experience. We're sorry to hear about the issues you faced with your food order and the delay it caused. We will look into what happened with your order. We are sorry for the inconvenience this caused. Best wishes - Clare
We went to our lane (we had 2 due to…
We went to our lane (we had 2 due to group size) and both were covered in glasses, bottles, wrappers for sweets and food boxes. I went to the desk and asked for it to be cleaned and was told "someone will be over." We played 2 games and no one came and cleaned it. I also waited 23 minutes for one pepsi max.
21. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Dundee
Hello JC,
Thank you for taking the time to rate Tenpin Dundee 3 stars. We appreciate you taking the time to share your experience. We're sorry the lanes weren't clean upon arrival and for the delay in your drink order. We'll address these issues with our team to ensure better service in the future. All the best ~ Laura
My daughter loves going to the soft…
My daughter loves going to the soft play area
21. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Dundee
Hi there
We're happy to hear that your daughter enjoys the soft play area. Thank you for sharing this positive feedback with us; we appreciate it. Best wishes - Clare
Bowling was fine
Bowling was fine. Ordered drinks and snacks but had to go collect them ourselves as they didn’t bring them and it was 20 mins later
21. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Dundee
Hi Alex
We appreciate you taking the time to share your experience. We're sorry your order wasn't delivered promptly, and you had to collect it yourself. We'll address this with our team. Best wishes - Clare
Asked to come for an interview
Asked to come for an interview, I arrived was asked to take a seat and I’d be seen shortly, no one showed up I was sat there for a good 45 minutes, you can’t treat people your trying to bring in as staff like that it’s so unprofessional
21. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Dundee
Hi Stacey
We apologise that you were kept waiting and that no one met with you. We appreciate your feedback and will address this internally to ensure a better candidate experience moving forward. Best wishes - Clare
No change available!
None of the change machines were working!
People just milling around wondering when they would be fixed. Took about an hour or so to fix.
Disappointing 😞
21. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Dundee
Hello Andy,
Thank you for taking the time to rate Tenpin Dundee 3 stars. We regret the change machines were out of service. We know it's frustrating when equipment malfunctions, and we appreciate you bringing this to our attention. We hope that the rest of your visit ran smoothly and we look forward to welcoming you back again soon. All the best ~ Laura
Love the bowling, but staff letting it down
Loved the bowling set up, but the noise in the venue was incredible and difficult for our neurodivergent guest to deal with. We also had a problem getting slushie refills after booking these online. First we were told we had to bring back the cups, which we then did, to be told that we couldn't get any because we had to pay online and they didn't have any cups left (they wouldn't refill our cups). So we didn't stay for food after that. Most of the staff were miserable except one trans lady, who was polite and smiley.
12. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Dundee
Hello Caroline,
Thank you for taking the time to rate Tenpin Dundee 3 star. We're glad you liked the bowling setup. We're sorry the noise levels impacted your guest and that you had issues with the slushie refills. We'll address this internally to improve the experience. We appreciate your feedback regarding our staff. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Could do with more active cleaning
Everything was good apart from not initially being able to find a table/seat near soft play. Eventually found a table that had a tray of leftover food, drinks etc from a previous customer. I sat here for two hours and it wasn't taken away. I noticed a member of staff cleaning some tables just before I left but hadn't noticed anyone doing this until that point.
15. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Dundee
Hello AJ,
Thank you for taking the time to rate Tenpin Dundee 3 star. We appreciate you taking the time to share your experience. We're sorry you had difficulty finding a table and that the table wasn't cleaned promptly. We'll address this with our team to ensure better service in the future. All the best ~ Laura
Awful experience
Drinks took 20 minutes to come to our lane and when they did mines was wrong, had to wait 10 more minutes to get it fixed, then our lane broke down and had to be moved which took 15 minutes from braking down, there was no coins in the coin machine for 10 minutes had to wait, there was some arcade games that ran out of tickets so played them for nothing, also the front desk man was really smelly
12. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Dundee
Hello Mitchell,
Thank you for taking the time to rate Tenpin Dundee 1 star. We appreciate you sharing your experience. We're sorry to hear about the slow drink service, incorrect order, lane malfunction, coin machine issue, arcade game problems, and the front desk situation. Please email customer.feedback@tenpin.co.uk with 'Review' in the subject line so we can investigate. We hope to improve in the future. All the best ~ Laura
Vastaus yritykseltä Tenpin - Dundee
Hi Lewis, thank you for the lovely 5* rating of Tenpin Dundee. We're delighted to hear you had a fun experience and found the team to provide great service. We look forward to welcoming you back again soon.
Take care,
Kirsty
Had a great time at Laser Quest with…
Had a great time at Laser Quest with the whole family. The staff are so friendly and helpful will certainly go back.
15. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Dundee
Hey Lorraine, thank you so much for the 5* rating of Tenpin Dundee. We're thrilled to hear you had a great time at laser with the family. It's lovely to hear that the team provided great service and we look forward to your return.
Take care,
Kirsty
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