Zero customer care unfortunately. Waited at the desk On arrival for around 3 minutes whilst two guys who worked there were busy filling up the prize cabinet and gave me no acknowledgement. Wa... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaValley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA Croydon, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I Booked for Friday Frenzy evening expecting it to be really busy. Well what a surprise, we both walked into Valley Park Croydon, Straight to customer service & because it wasn't that busy he let us i... Näytä lisää
Yritys on vastannut
Easy to check in names and game play waiting for you to begin, food came right after my boys had finished playing, burger and fries where tasteie
Yritys on vastannut
Fun activity, near to home. Only a couple of snags - having to wait in queue, despite having pre-booked online. Also, there was food waste lying around on some of the tables, so prompt tidying up woul... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Tenpin Croydon is easy reach from Croydon town centre, Sutton, Bromley and across South London — a short hop from East Croydon station and well connected by tram. With modern bowling lanes and dynamic LED lighting, we’re a top spot for families, groups and nights out in South London. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, good value weekday bowling deals — fun for kids big and small. Bowling in Croydon, sorted.
Yhteystiedot
Valley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA, Croydon, Yhdistynyt kuningaskunta
- 0333 034 6100
4,1
Hyvä
227 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My daughter had a amazing time on her…
My daughter had a amazing time on her birthday party and the lady who took care of them she was amazing and very nice
13. toukokuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi Gabriela, thank you for leaving Tenpin Croydon a wonderful 5* rating. We are so pleased your daughter had an amazing birthday party with us and that our staff had a positive impact on your visit. We hope to welcome you back again soon for another great time. Best wishes - Kaylee
Vastaus yritykseltä Tenpin - Croydon
Hi Alayna, thank you for the 5* review! We're so pleased to hear that you had a great experience at Tenpin Croydon, and we can't wait to see you back again soon! Best wishes - Adelaide
Brilliant all round service for my…
Brilliant all round service for my disabled son x
13. toukokuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hello Susie,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We're happy to hear that our service met your son's needs so well. Thank you for sharing your positive experience with us; it means a lot. All the best ~ Laura
Very crowded but on the whole it was an…
Very crowded but on the whole it was an enjoyable time.
6. toukokuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi Lorna, thank you for rating Tenpin Croydon 4*! We appreciate this feedback and glad you had an enjoyable time overall. We hope to welcome you back soon for hopefully a 5* experience next time! Best wishes, Jade
The environment
The environment, the atmosphere was warm and welcoming, we were also able to watch the Arsenal games while bowling.
6. toukokuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi Motunrade, thank you so much for the amazing 5* review of Tenpin Croydon! We are so pleased to hear you felt welcome and enjoyed your visit and was also able to watch Arsenal play! Sounds like a fab night was had and we hope to see you again soon! Best wishes - Mel
It was a very straighforward booking…
It was a very straighforward booking and overall a great experience
6. toukokuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi Joy, thank you for the excellent 5* review of Tenpin Croydon! It is fab to see you found our booking process easy and had a great experience and we can't wait to see you again soon! Best wishes - Mel
Lovely afternoon spent with the kids…
Lovely afternoon spent with the kids bowling, playing pool and enjoying the arcade games. Friendly and welcoming staff.
6. toukokuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hello, thank you very much for the wonderful 5* review of Tenpin Croydon! We are thrilled to see that such a fun time was had trying all of the fab activities we have on offer and we very much hope to see you all again soon for another great day out! Best wishes - Mel
11 Year Old party
This was a great day for my son and 13 of his friends. Lasted 2 hours, good games and competition. The food could hace been better, but overall good value for money.
6. toukokuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi Chantelle, thank you for taking the time to leave a review of Tenpin Croydon! We are so happy you had a great time celebrating your son's 13th birthday! We also take on board all of your feedback which we will be sure to pass onto the team for future improvements and in the meantime, we hope to welcome you back again soon! Best wishes - Mel
Vastaus yritykseltä Tenpin - Croydon
Hello Soma,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We're happy to hear that everything was good. Thank you for your positive feedback; we appreciate it! We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Kids karaoke party
We went for a kids karaoke party. The party package was excellent value for money,room was clean and staff helpful showing how to use the screen.
Contact before the event was a bit slow and I had to call up 3 times to try and arrange deposit payment,as the system was down,hence the four stars rather than 5. As a suggestion, it would be nice to have a separate food area rather that eating in the room as it is quite small but just a minor point as everyone enjoyed it!
2. toukokuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hello Han,
Thank you for taking the time to rate Tenpin Croydon 4 stars. We're glad you enjoyed the karaoke party and found the package good value. We appreciate your feedback regarding the deposit payment process and the room layout. We'll review our booking system and consider a separate food area to improve the experience. All the best ~ Laura
Terrible management
When there was a problem with them being unable to find confirmation of payment- despite us having confirmation and despite calling up the head office who again gave confirmation that we had paid- the staff members would not let us bowl. I was at the alley with a large group if children. I then asked multiple times during the four hours that I was there to speak to the manager- who was on a call every time I asked. I left my number for the manager to call, however, obviously she did not. The manager's name is Ari according to the staff members.
6. toukokuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hello Amy,
Thank you for taking the time to rate Tenpin Croydon 1 stars. We appreciate your feedback. We're sorry you experienced payment confirmation issues and were unable to bowl with your group. We regret that you couldn't speak with the manager. We would like the opportunity to look into this further, please could you email you experience to customer.feedback@tenpin.co.uk so we can conduct a full investigation. All the best ~ Laura
Guide puting
We took a large group - they were quickly sorted onto lanes and no problems during the evening.
24. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi Ruth,
Thank you for your fantastic 5* review at Tenpin Croydon! We are delighted you've had such great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Had fun n laughter with my friend.
Had fun n laughter with my friend.. Nice experience.. Enjoyed 💥✌🏼
But i don’t like when someone interfering while i was enjoying. A random teen just to show up his attitude or something. He just took advantage of his age and played my turn. I felt it was rude. Please control these kinda actions..
29. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hello Robin,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We're glad you had fun with your friend and appreciate your positive feedback. We're sorry to hear about the negative interaction you experienced. We'll address this behavior to ensure a more respectful environment for everyone. Thank you for bringing this to our attention. All the best ~ Laura
We had a lovely time bowling at Tenpin…
We had a lovely time bowling at Tenpin where my son celebrated his birthday with his friends. The facility, staff and food are great!
29. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi there
We're happy to hear that you had a lovely time celebrating your son's birthday with his friends. We appreciate your kind words about our facility, staff, and food. Thanks for your review! Best wishes - Clare
Good fun always playing games
Good fun always playing games. But food is not that great. When making burgers please put some cheese, lettuce and some sauce. Plain chicken and bun doesn't make a good burger.
8. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi Deepak, thank you for your 3* rating and review! We appreciate your feedback regarding the food. We'll pass your comments to our team for future improvements to be made. We're glad you enjoy playing games with us and we hope to welcome you back again soon! Best Wishes - Rosie
Vastaus yritykseltä Tenpin - Croydon
Hi there,
Thank you for your lovely 5* review at Tenpin Croydon! We are delighted you hear you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff so friendly at the venue. We will ensure this is passed across to the correct team to make any future improvements needed and look forward to welcoming you back again very soon! Best wishes- Steph
Great fun...enjoyable evening
Great fun...equipment was good. Did Eat and bowl. Enjoyed the Spicy Bean burger and chips.
Also, I had to change my booking, that read done without fuss.
21. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi Delroy
We're glad you enjoyed your experience! It's great to hear the equipment was good and that you liked the Spicy Bean burger. We appreciate your feedback about the booking change. Best wishes - Clare
Bowling okay but flys everywhere when eating food
Bowling overall was okay; choice of having barriers, points keeping up with scoring, tips on how to get the remaining pins. However, this was overshadowed when we went to eat our food. You don't want to really want to sit in the lounge area in the back. It was infested with small flies where a couple landed on our ketchup and fries.
We also noticed that there was also fly paper stuck to the door frames of the toilets to catch the flies. We had hoped to eat while bowling but the food arrived at the end.
18. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hello SA,
Thank you for taking the time to rate Tenpin Croydon 2 stars. We appreciate you sharing your feedback. We are sorry to hear that the flies in the lounge and the late food affected your experience. We'll look into your comments about cleanliness and food service to ensure improvements are made. We hope your next visit is a better experience. All the best ~ Laura
Vastaus yritykseltä Tenpin - Croydon
Hi Edward, thank you for the 5* rating of Tenpin Croydon. We're pleased to hear you had a great time and enjoyed the atmosphere. Your kind feedback is appreciated.
Take care,
Kirsty
Dirty and Slow
Now the pins are on strings bowling is not the same. There were a good amount of arcade machines and pool tables.
The whole place was very dirty. Lanes are not cleaned between bookings, leaving peoples half eaten meals there.
Drink service was very slow.
18. huhtikuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi Alix
Thank you for your review. We're sorry to hear that the bowling experience and cleanliness did not meet your expectations. We'll address the lane cleaning and service speed with our team to improve our guest experience. Best wishes - Clare
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.