I Booked for Friday Frenzy evening expecting it to be really busy. Well what a surprise, we both walked into Valley Park Croydon, Straight to customer service & because it wasn't that busy he let us i... Näytä lisää
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Sijainti
Vaihda sijaintiaValley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA Croydon, GB
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Fun activity, near to home. Only a couple of snags - having to wait in queue, despite having pre-booked online. Also, there was food waste lying around on some of the tables, so prompt tidying up woul... Näytä lisää
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I was able to get a last minute booking over the phone whilst flying back from holiday the same day, lanes were together and no issues. Only reason for 4 stars and not 5 is because the bar service was... Näytä lisää
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It was easy to book. Everyone had fun, we used the arcade and bar while waiting for lanes to become available. They were free by the time of our booking. Went smoothly. Only reason I have not given fu... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Tenpin Croydon is easy reach from Croydon town centre, Sutton, Bromley and across South London — a short hop from East Croydon station and well connected by tram. With modern bowling lanes and dynamic LED lighting, we’re a top spot for families, groups and nights out in South London. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, good value weekday bowling deals — fun for kids big and small. Bowling in Croydon, sorted.
Yhteystiedot
Valley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA, Croydon, Yhdistynyt kuningaskunta
- 0333 034 6100
4,1
Hyvä
224 arvostelua
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We preordered some extra food
We preordered some extra food. When I received the pizzas for the kids I went to reception to ask where was my extra food. They replied to me that they have to feed all the party and then give us the extra food ( which it has no sense for me, because I want all the food together, one kids didn’t eat!!!) after we asked 3 more times to the waitresses and they asked me to come back again to the reception to give my reference number. Time passed and we almost finished our session. I asked to speak with the manager. She completely ignored us( even when she was in front of us). She never asked “what’s happen?”. Then I asked to have the refund, because it was too late ( they found out they gave the food to the wrong table). They never apologised. Worst experience ever!
1. heinäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hello, thank you very much for taking the time to leave a review of Tenpin Croydon. We very much appreciate the time taken to make us aware of the disappointment caused and we will certainly be passing this on to the relevant team. In the meantime, if you would like to provide further details and discuss your recent visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Croydon' Best wishes, Jade
Good staff
Good staff
Children were happy. Daughter was happy to get presents from Tenpin
1. heinäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hello Viktoriia Radchenko-Subych,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We are so happy to hear that our staff were good and that your children, especially your daughter, enjoyed their visit and the presents. We look forward to welcoming you all back again soon for more fun! All the best ~ Laura
Vastaus yritykseltä Tenpin - Croydon
Hello Isioma,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We are so pleased to hear that our team provided such friendly and helpful service during your visit. We hope to welcome you back again soon! All the best ~ Laura
The venue temperature was cool and…
The venue temperature was cool and appropriate. The only let down was the food. The burgers were not tasty and the chips tasted as though there were cooked in old oil. Also it would be an idea to allocate a space possibly behind the bar to store cake. My cake was fresh cream and tasted horrible as it needed refrigeration.
1. heinäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hello Mbee,
Thank you for taking the time to leave a 3-star review. We're glad to hear the venue temperature was comfortable. We sincerely apologize that the food, particularly the burgers and chips, did not meet your expectations. We also appreciate your suggestion regarding cake storage and are sorry your fresh cream cake was compromised. We will share your comments with our team for improvement. We hope that the rest of your experience was enjoyable and we look forward to welcoming you back again soon. All the best ~ Laura
Vastaus yritykseltä Tenpin - Croydon
Hello Lilia,
Thank you for taking the time to leave us a wonderful 5-star review of Tenpin Croydon! We are so pleased to hear that you had a very nice experience and that the girls had fun. We hope to see you again very soon. All the best ~ Laura
Easy to book games online and pay
Easy to book games online and pay. Turned up straight on the the lane and bowling.
We enjoyed ourselves and will definitely be going back again.
24. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi Ian, what a wonderful 5* review of Tenpin Croydon! We are thrilled you had the best time and found our booking process easy and we can't wait to welcome you back again soon! Best wishes - Mel
The birthday party was amazing
The birthday party was amazing, my daughter loved it, it was unfortunatly gusets from another party in lanes next to us not be supervised by their parents that kept running in front of others lanes as children were trying to enjoy their parties. I had to keep telling the children from another party to stop blocking our lanes.
24. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi Lisa,
Thank you for your lovely 5* review at Tenpin Croydon! We are delighted you've had such a great time whilst on your recent visit to us. However we are very sorry about the other children not being supervised, we will ensure this is passed across to the correct team to make any future improvements needed and we hope to welcome you back again very soon! Best wishes- Steph
The food was awful
The food was awful. The pizzas were as hard as rock and the burgers were very dry
However the staff were friendly and helpful
24. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hello Karen,
Thank you for taking the time to rate Tenpin Croydon stars. We appreciate your feedback. We are sorry the food quality wasn't to your satisfaction, but glad our staff were friendly. We will address your concerns. All the best ~ Laura
The staff are very slow when busy
The staff are very slow when busy. And I don’t get why when you’re not finished bowling there are people waiting to bowl on your lane when loads of lanes were available. Unorganised place
24. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hello Rianna,
Thank you for taking the time to rate Tenpin Croydon 1 star. We appreciate you sharing your feedback. We are sorry to hear about your recent experience and the issues you encountered with our service and lane management. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Staff was friendly and quick to assist…
Staff was friendly and quick to assist when u have a problem.
17. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin at Croydon! We do hope to see you again very soon. Many Thanks - Kimberley
Customer service was brilliant
Customer service was brilliant! The lady that sever our game was so patient on waiting for our other guests to arrive
Very clean!!
17. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi Joshua, thanks for leaving Tenpin Croydon a lovely 5* rating! We're so happy to hear you had such a brilliant experience with our customer service and found our facilities very clean! We appreciate your kind words and hope to see you again soon! Best wishes - Rosie
Broken down everything
Waiting for drinks takes about 15 minutes for cokes machines are all broke shut down
17. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi Bob, thank you for leaving Tenpin Croydon a rating and review. We are sorry for the delay with your drink order, and we apologise for any inconvenience this caused during your visit. We will ensure that your feedback is shared with the correct teams for future improvements to be made. We hope to welcome you back in the future for a better experience! Best wishes - Rosie
Great afternoon my family had fun
Great afternoon my family had fun. My only complaint is cleanliness. There were used jugs and glasses and litter that needed cleaning but was not done for the whole hour and 45 minutes we were there.
10. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi Emelia,
Thank you for your lovely 4* review at Tenpin Croydon! It's great to hear you've had such a great time whilst on your recent visit to us. We are very sorry to hear the cleanliness of the venue was not up to standards. We will ensure this is passed across to the correct team to make any future payments needed. We hope to welcome you back again very soon! Best wishes- Steph
Helpful staff and good plays
10. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi Agnelo
We're delighted you enjoyed your visit and found our team helpful. Thank you! Best wishes - Clare
The people of the bar
The people of the bar, they are very unexperience and can be rude aswell, very bad experience whith them!!
10. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi there
Thank you for your feedback. We are concerned to hear about your experience and are addressing this with our team. Best wishes - Clare
The karaoke room was really hot and…
The karaoke room was really hot and humid inside. There is no ventilation or AC. Songs are quite limited. Sound quality is quite good but not mindblowing.
10. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
We appreciate your feedback. We're sorry the room was uncomfortable and song selection limited. We'll address these concerns. Best wishes - Clare
Great place to hang out with the family…
Great place to hang out with the family and children. Lots of activities to do.
However, the place is extremely unsanitary, they are not disinfected at all, the tables we not wiped. The bathroom is filthy and the smell of sewage kept arising in the atmosphere while bowling. Bar area looked clean, but the surfaces were sticky.
I think it is a good idea to implement some hand sanitizer stations around.
I no longer visit, as often I could, because I feel like the environment is filled with bacteria. But it is a very nice place to take the family.
The location is perfect for me, the booking process was smooth and easy. The guy that served us drinks was very helpful and polite.
Also, it's a great idea to give staff name tags.
10. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hello there, Thank you for taking your time to leave us a 4* review for our Tenpin at Croydon! We are so pleased to hear that you enjoyed our facilities and were pleased with the activities that we have available. However, we are disappointed to hear that you found our location untidy during your visit. We will pass your thoughts and suggestions onto our team. We do hope to see you again vert soon. Many Thanks - Kimberley
I took my son with a group of friends…
I took my son with a group of friends for his birthday. The place is grubby with rubbish on the floor, uncleared and sticky tables. The food isn’t very appealing but edible. They had fun doing the bowling and the selfie camera was fun.
10. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hello Kerry
Thank you for taking the time to rate Tenpin Croydon 2 stars. We appreciate your feedback regarding your son's birthday visit. We're sorry to hear about the cleanliness issues and food quality. We are addressing these concerns to improve our guest experience. We're glad the bowling and selfie camera were fun. We look forward to welcoming you back again soon and hope that your next visit is a 5 star experience. All the best ~ Laura
Kind and understanding workers!!
Quick and easy as always, came for bowling and karaoke with a friend. Staff were helpful, friendly and polite, even appreciated the fact they helped fix a broken microphone when we kept coming back to return it, explaining we didn’t mind sharing the one. Big thanks!
10. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi there,
Thank you for your fantastic 5* review at Tenpin Croydon! It's great to hear you've had such a great time whilst on your recent visit to us. We are delighted that you found the staff so friendly, We will ensure this is passed across to the correct team and look forward to welcoming you back again very soon! Best wishes- Steph
Fun Family Activity
It was a brilliant afternoon with family. Great venue, free parking, no longer need to wear bowling shoes, just bring your trainers but no flip flops. Definitely recommend this venue. Will be back for my birthday 22 June. 🎉
7. kesäkuuta 2026
Vastaus yritykseltä Tenpin - Croydon
Hi there,
Thank you for your fantastic 5* review at Tenpin Croydon! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
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