Tennis Ticket Service Arvostelua 

Total rip off.

Bought tickets for Roland Garros. Few hours before we plan to leave for Paris we receive an email that the tickets are cancelled.
No tickets. Not the planned vacation. Made lots of costs for hotel / transportation. No direct communication. As you receive a standard e-mail, they do this all the time. It should be the business model (sell a lot of tickets and only buy a few).
Let's hope we get the few thousand euro's back.They should be put out of business.

Tennis Ticket Service are crooks - a total rip off. Do not buy any tickets from them! The face value of our tickets was 110 euro and they sold them to us for 467 euro + a service and a payment fee! As a smoke screen, they 'upgraded' our tickets from cat 3 to cat 2 - well, thanks very much! That is a 325% margin or better "pure theft". I get it if the business model is to guarantee tickets and no hassle and take a reasonable margin for it but not this. We did receive our tickets (we were 'lucky' if I read other posts) and were able to get in, but at the gate the official instances took us apart and explained the unlawful resale of the tickets. Please buy your tickets on the official RG website - they become available around March of the year of the tournament.

My husband purchased tickets for RG and we had quite a week or two of suspense with this company, not knowing when the tickets were going to come, not able to call anyone on the phone, and reading all the buzz online (which made me almost despair fearing of fraud). For several days things were very tense, and I expected to find that we would not receive anything or that if we got tickets that they would not be legit. But we got the email with today’s QF tickets on Monday morning and tonight we went to the venue to see if the tickets worked. And they did, with a secondary ticket printed in my name once the billet was scanned at the entrance. They were 100% legit, and I got to watch Nadal and Djokovic as my first match at RG. I don’t think this company is necessarily trustworthy and I probably won’t ever do business with them again, and you have to keep writing emails to clear up issues and to keep on their case. But what I do know is that they sent us legit tickets which gave us entry to PC. They could have blown us off, took the money and ran, or sent fake tickets, but at least in what happened tonight, that is not what tennisticketservice did. They also sent us tickets for tomorrow night, and they still owe us tickets for the semifinals and finals. I will update in case things go awry.

Wir haben Tickets für die French Open gekauft. Immer wurden die Mails direkt beantwortet, NUR NICHT ab dem Tag vor Termin. Tickets nicht da, keiner erreichbar. Angeblich, so schrieben sie am Nachmittag des Spieltages für den wir eigentlich Karten gekauft haben, hätten sie die Tickets verschickt. Komisch nur, dass diese eine Mail nicht angekommen ist 🤷🏼‍♀️….
BETRUG! NICHTS KAUFEN ODER BESTELLEN!!!
Jetzt meldet sich niemand mehr…

I bought tickets for the finals paying approx €7000 to threat my family after a serious family accident.

They have been difficult to trust as they were constantly finding a reason not to send the tickets.

However, I must admit that they managed to deliver and I had ok seatings.

Achtung unseriöser Anbieter bietet Tickets zu deutlich überhöhten Preisen an!
Eigentlicher Ticketpreis French Open 2022: 360€
Verlangter/Bezahlter Betrag: 1050€
Nicht weiter zu empfehlen!! Wenn ich könnte würde ich keinen Stern angeben. Das ist eine Unverschämtheit!

Hi, I have to comment on what Stephen Lawson wrote 3 days ago.
I am also waiting for tickets for the quarter finals.
It must be fake. They are still selling tickets on their website for every upcoming match.
This is impossible.

They are probably just saying that the tickets arrive one day before the match to avoid too many bad reviews while they are still making money with their fraud.

It is crazy how big this is. Very seriously looking website, well translated and then also these probably fake reviews here at trust pilot about successfully receiving tickets for previous events like the Australien Open.

Also that they answer on emails with service personnel.

However, they are not reachable by phone. They have an automatic message there. That they are on WhatsApp with the same number is also not true.

For such a big and expensive event as the French Open, all this effort is probably paying off for them very well…:-(

€550 betaald voor 1 ticket. Op het ticket dat we ontvingen, stond dat het maar €110 kost.
We hebben dus de originele prijs X5 betaald!!
Schandalig! Oplichterij!

I was redirected to their website I thought it was Roland Garros official website. So I got 4 tickets for outside courts in a hurry which cost me £384 and £12 extra for the exchange rate. The cost of the same ticket in the official Roland garros website was £20 adult and £10 child. So I would have actually paid £70 for the same ticket. The same day as realised it I tried to call them no answer so emailed them and they said only 40% would be refund. I was so mad at myself for not looking at the website before buying. I still haven’t got my £40% refund. Fraud company. Taught me a lesson.

Sciacalli schifosi, mancano biglietti per colpa di questi s*****i che con metodi fuori legge si accaparrano centinaia di biglietti e poi li vendono a VENTI VOLTE (X20) il prezzo originale, l'unica cosa che gli si può augurare è che li spendano tutti in medicine

We visited the ATP-Finals 2021 in Turin and got the tickets just in time, two or three days before the event started. But the service tennis ticket service provided was perfect: they managed that we sat all together and had the same tickets for all four sessions. Due to this they even graded some of the tickets up!
The only thing was that the conversation was just possible via mail and in English (no problem for us). The answers came some!
Thanks a lot!!
Marion

It is a scam, do not order tickets here!
We payed Euro 924,- for 2 first round tickets for Roland Garros through this company. We did not recieve the tickets and can not get in contact with Branko from tennisticketservice.

Vandaag hebben wij na heel veel en goed contact per mail en telefoon bij dit bedrijf onze tickets kunnen verkopen voor de komende Roland Garros en gelijk hebben ze geregeld dat wij volgend jaar dezelfde dag op dezelfde plek naar Roland Garros kunnen.🥎
Alle medewerkers wie hieraan geholpen hebben waren geduldig en professioneel.
En ontzettend aardig... laten we dat vooral niet vergeten. 😇
Op deze manier het cadeau voor onze zoon kunnen verplaatsen naar 2021.🎁
Hoe fijn in deze rare Corona tijd.
Nogmaals heel erg bedankt😃❤
Groetjes Dennis &Cyril

Tennisticket ist kein offizieller ,von den Veranstaltern lizensierter Ticket Verkäufer !!Und jetzt in Corona Zeiten ist niemand mehr zu erreichen !! Nicht per Mail ,geschweige per Telefon.Von einem Kauf über diesen Anbieter kann ich nur dringend abraten !!!!

As being on the very vulnerable list I have asked if ticket service could refund our ticket for the event they have cancelled due to the covid19 pandemic but they refused. I find shocking that they imply that we should put our lives at risk by pretending they could not refund and resell the tickets for next year (as a vaccine is unlikely to have been distributed by then and we would therefore still be at risk) This is a very disturbing policy and a terrible way to treat us. Shame on this company for their very little humanity.

I got my tickets in time. I contacted the company via e-mail and got the information I asked for.

The tennis ticket service was great. We got all questions answered and our tickets prior to leaving. We had great seats too.

It was really Great. Everything got right.

Great job, everything went right, really responsive these guys even in the midnights

Tickets were in the back two rows of the front section. Disappointed that they were not nearer the front.