Taurus Insurance Services Arvostelua 

Pretty much same as other disappointed customers on here - should have come to the reviews before taking policy out.

Slow and somewhat undermining lines of questioning at time of claim. Claim ongoing for few weeks now with no timeline to decline or fulfill.

Never again would I take policy with this company.

The screen on my macbook got damaged whilst travelling. The claim has been handled extremely slow - email replies from them are vague and asking really strange requests - for example if my permanent residence is in the UK - which is obvious. They just seem to be putting something off. It's starting to look like the ombudsman will have to assist me further. Coming up to a month with no solution in sight

Update - well over a month into the claim. Pointless back and fourth. This policy was with my travel insurance staysure who. For a broken macbook screen. They are asking for proof of flights, bank statements etc. I'm surprised a company can run like this in 2025

I never leave reviews but since I saw how many bad reviews this company had, I thought I’d share my positive experience. I lost my phone in Italy (iPhone 16 pro). I contacted the insurance company the day after. There were quite a few different documents they required (proof of purchase, loss report which you can complete online in 2 mins, travel documents, information from the provider etc) but i would say all were necessary. I contacted customer service to ask if they could give me any indication of how long my claim would take as I needed my phone as soon as I came home for work and was no longer hopeful that I would get this sorted promptly after reading reviews online.

However, the customer service representative got back to me within 24 hours and the claim was accepted within 48 (working) hours. It took a couple of days for the new phone to be posted but I received it a few days after that. All in, it took around 8 days including weekends to receive my new phone from submitting the claim.

They also sent me a brand new iPhone 16 pro rather than second hand. The colour wasn’t the same but I was prepared for this as they did say that they would send whatever stock they had and I was grateful for that as I cared more about getting it promptly.

Thank you Taurus for handling my claim so efficiently!

All went well at the start until I had to make a claim and the response back to this was declined and for 2 reasons which I found laughable, reason one was the lock on the front door hasn’t been broken to gain access to the room and secondly it was because I left it on charge next to my bedside for when we went out in the night. When I contacted them and asked to make a complain, suprise they couldn’t transfer me through as they only except emails and not phone calls. For anyone going to buy insurance through these I wouldn’t bother they will happily take your money and have nothing in return if needed

UPDATE!!
NCL/TC/00109621/ABD-2
I filed my claim with Taurus on 11th July. Over a month later, I still have no settlement offer — only repeated assurances that my claim is “in final review” with no timeframe for resolution.

Despite providing every single piece of documentation requested, I am still being left in limbo. I formally requested an update on my complaint and asked for a Final Response Letter (FRL) so I could escalate the matter to the Financial Ombudsman as they themselves advised — but my email has been ignored. All I got back was (we have received your comments)

The lack of progress, transparency, and urgency is highly unprofessional and, in my opinion, unethical. Customers deserve clear timelines, honest communication, and fair treatment — not indefinite delays and ignored correspondence. They also do things completely against the policy wording you sign before you purchase the policy. They ask for things not even relevant or in the policy wording

Great service, excellent help and advice to make my claim as speedy as possible.

Don’t do it a con company and does the best to decline
I have emailed you to contest and still no response - 00110080

100% rubbish company please people start complaining to ombudsman- this crooks need to be held accountable after my appeal they gave me the same reasoning what’s the point paying since 2021 when it finally happened, they didn’t pay out with the rubbish terms and conditions. Post office need to step in here and get rid of these Cowboys.

This company do everything in their power to delay your claim they ask for documentation and then when you send it they want more or they want it sent in differently apparently driving license isn’t proof of who you are 😂 we are 3 months in raised a complaint but apparently they don’t need to deal with it yet ( the cheek) and they still want more documents the handlers apparently can’t tell you if the documents you have submitted can be used or not and your not allowed to speak to anyone that would know. You’re not allowed to ask for claim to be reviewed or anything. You’ve just got to wait and hope they pay out sometime this century. I can’t wait to take this to off com especially with all the other people saying the same thing. STAY AWAY FROM THESE RIP OFF MERCHANTS THEY ARE A JOKE!

I don't normally write reviews but based on how many negative reviews this company has I feel like I have to.

Purchased travel insurance through Tesco. Phone got stolen abroad, luckily had a copy of insurance policy which said I had to file a police report in 24hrs otherwise claim would not be processed.

Arrived home 2 days later to file a claim only to find out Taurus would be dealing with the gadget claim and after reading trustpilot reviews, I felt like dealing with this insurance company is going to add more stress to an already difficult situation, given my phone was the latest iphone 16pro they would do whatever it takes to be difficult.

They initially asked me to upload a number of documents, which I promptly provided. Shortly after, they came back requesting additional documents. At that point, I couldn’t help but think, ‘Here we go — now they’re going to start making things difficult.’ Despite this, I submitted the extra documents they asked for.

To my surprise, I received an email saying that my claim had been approved. I was very relieved, especially after reading so many reviews describing this company as one of the worst to deal with and accusing them of doing everything possible to avoid paying out.

So as long as you follow what instructions it says on your policy booklet and have all the relevant documents in place there should be no issue in your claim.

Despite my initial concerns, Taurus handled my claim professionally, and I’m grateful for how smoothly it was resolved. I would use them again in the future.

In addition to my review the other . I started a formal complaint which the company upheld, no admitted liability but they offered no resolution. I still don’t have my device and I’m out of pocket driving around the various post office and sorting offices they insisted I go to. I was told if I provide written proof the parcel is not at the sorting office they will replace the device. I obtained such proof today and they now denied saying it . I’ve asked numerous times to speak to a manager but am denied. I’ve asked for the call to be listened to now and was told they’ll request it but can’t guarantee it. I do not trust he will ask his manager to listen to a call to uphold my complaint about him. Is Stephen the only agent who works here as he always answers the phone ? He’s rude, his tone is unfriendly and arrogant, he talks over top of you, lies to you then insinuates you are the liar. I will be taking my complaint to the fca

I got email saying I have send my phone to them or Samsung to be fixed which I told them I can't send to them has I use it for work as only my mic which broke with water from it

Fact wanted send my phone to then while use it for work
I couldn't they was asking for kinds id
I all ready had it checked by someone bout my mic told me be new phone

It like I have use jt without mic
How can u send s24 ultra phone to them when I use it

Thought would least send money for new phone to me

My phone's microphone is completely non-functional, making it impossible to make or receive calls effectively. This is not a minor inconvenience; this phone is absolutely critical for my work as a [Your Job Title/Nature of Work, e.g., self-employed graphic designer, field sales manager, remote customer support]. I rely on it daily for [list 2-3 specific work functions, e.g., communicating with clients, accessing job-specific apps, managing urgent enquiries, responding to leads].
[Insurance Company Name] is insisting that I send my phone in for assessment/repair. This stance is entirely unreasonable given my circumstances. Being without this essential work tool for an unknown period – potentially days or weeks – would cause severe and direct financial and professional detriment. It would hinder my ability to [reiterate specific impacts, e.g., take client calls, close sales, meet deadlines], directly impacting my income and professional reputation.
I have clearly communicated the critical nature of this device for my livelihood and have requested a cash settlement for the value of a new equivalent phone. This would allow me to immediately purchase a replacement and mitigate any further work disruption. Despite my clear explanation, this reasonable request has been denied, or I've been met with inflexible adherence to standard procedures that simply do not account for my business-critical needs.
It is deeply frustrating that a company designed to mitigate loss is, in fact, creating significant professional hardship by failing to offer a practical and reasonable solution. I to review my claim with the urgency and understanding that my situation demands, and to provide a cash payout to resolve this issue fairly and promptly.

If I could give less I would. Ex police officer Essex. Why are the police fed using these crooks. It was bad enough being a victim of crime never experienced this in my 66 years on this planet. But then got involved with this bunch of crooks. The reporting online was complicated. No older person could have done this. Many phone calls resent documents. Told after a month my claim accepted. I had to buy a new phone in the meantime as I was expecting medical calls for hip injury, glaucoma and breast re scan. Had no option but to get a new phone. Explained this to some no careless calltaker who said I had to pay the £75 excess to get a like for like phone which I could sell ! However the like for like turned up not in a box how I maintain my phones but wrapped in bubble wrap and cardboard. Wrong phone wrong colour.
Why are the police using this company ? The reviews are awful and actually you may be better investigating them rather than supporting them and paying them money from our insurance payment
Very Angry

AVOID. If I could rate this insurance company ZERO, It would not even be rated a 1 star.
They do everything in their power to NOT give you the insurance or assurance you have paid for. Repetitive questions and tedious emails back and fourth repeating the same answers and providing the same proofs. You even have to PAY to register your item has been lost and registered. Never have I come across such an incompetent and deceiving company who are able to manoeuvre in such a fraudulent way.

I will never use this insurance company ever again! My villa was broken into, my MacBook was taken. For 3 weeks I have battled to get my MacBook replaced or money reimbursed. Taurus ask for so many documents which I have provided, some numerous times. I will be making a formal complaint.

I honestly think they think that because I'm 19 I'm a bit naive and will give up, well I won't. I paid my insurance in good faith and expect Taurus to treat me and other genuine customers with the same respect. There claim form is very poor and is very frustrating. They respond so slowly.

In future I will ensure that any travel insurance I take out will not have Taurus coverage included. I initially took out my insurance with Travel extra.

This is a honest review for Taurus. I damaged my phone in Dubai running after my daughter. Taurus handled my claim through Sainsbury’s insurance. I can’t fault them. They allowed me to send to apple direct for a repair. It taken a while For repair but only due to apple not Taurus. Submitted all my paperwork and everything they asked for. I would recommend to anyone to follow what they ask for and it shouldn’t be problem free. You do have to pay out for the repair at first but you get it back minus the excess £100. I would like to thank Taurus for a smooth process. Honestly folks. Submit what they want it’s simple

DO NOT use this company for insurance especially mobile phone insurance. I lost my phone on a trip to the USA nominally at Charlotte International airport, I provided all the necessary paperwork but they still refuse to honour the policy. They will use evey excuse to wriggle out of their commitment to provide insurance cover for your items when they are lost or stollen. They have been reported to the financial ombuslbudsman

Still battling an insurance claim that’s been in correspondence the past two weeks and all they keep doing is constantly asking further questions! I’ve given everything they asked for including what’s in their policy, but they’re still continuing to ask for more information! They want dates and times of everything and proof of those dates and times! They make it incredibly difficult! I swear they want my blood! Awful company, avoid! Will also be reporting to the financial ombudsmen like everyone else!

My husband and I have gadget cover with Taurus as a part of our annual travel insurance policy through another company. His phone was damaged on a recent trip and we have been trying submit a claim but despite multiple attempts on multiple devices and browsers their claims form is incredibly faulty and won't allow us to select and/or upload the required information to proceed. Their customer support phone lines opening hours are very inflexible and not suitable for a company of it's type and size operating in 2025.

Stay clear of Taurus. It’s simply not worth it. They made the claim process so difficult that I simply left it. My flight was delayed and I took my policy whilst this was happening and they somehow wanted me to prove this. The item I was claiming for was lost 10 days into my trip, so I didn’t quite understand why this was of such importance. I’d also taken items of more value than the one I was claiming but they simply weren’t listening. I would advise you go elsewhere, it’s simply not worth it. Won’t be taking out policies with Holiday Extras as their gadget claims are with Taurus

After my vehicle was broken into on holiday I supplied all the documentation to Tesco Travel Insurance which guided me to Taurus Insurance Services who settled the claim with efficiency. So grateful, kind regards!