Taurus Insurance Services Arvostelua 

The whole process is designed to make it difficult to claim. Being without a mobile phone is not easy in 2026. Personally, my business runs through my mobile phone so to have a process that takes at least a week is not current. As I had to purchase a new phone straight away, it cost me nearly £600 more than I was paid. And, if I wanted to take this up with a higher authority at Taurus, I would need to spend more hours explaining what I went through. No real world understanding by this Company. It is easy to stereotype insurance businesses and sadly, Taurus lived up to the negative expectations.
I would suggest buying insurance for your vehicle, it's the law. Buy insurance for your house cos it's too much to lose without however, if you need to claim, use a loss assessor and finally buy health insurance when travelling as you may just need it. Otherwise, don't waste your money with these people who would only do to you what they would hate to be done to themselves. Very poor!

After submitting my claim, I was kept updated throughout the process, and it was dealt with quickly. Communication was good, and I was happy with how things were handled once the claim had been submitted.

However, completing the online claim form was a frustrating experience if I couldn’t do it all in one go. Despite the website saying that you could save your progress and return later, it repeatedly lost the information I had already entered, meaning I had to start again several times.

When I contacted customer support, they explained that I could complete the claim without uploading the supporting documents, and then, once I had a claim number, I could access the claim again and upload the necessary documentation successfully.

I think the website process needs improving so that people can save their progress and return to it without losing their information. Or otherwise make it clear that you can go through the whole process and submit the documents later. This would avoid unnecessary frustration at what can already be a stressful time.

Do yourself a favour, and choose someone respectable to ensure your product. The claim process was incredibly long, winded and required unusual. Documentation, which had to be requested from EE. It was in fact so laboriously long that I had to give the claim a miss 2 years. Finally, on making a claim, they advise that the replacement would arrive forty eight hours after sending the faulty phone to them in this process took two weeks and I am still awaiting a mobile phone. I spoke to a gentleman about the claim, and he was extremely rude on the phone very unprofessional when dealing with my frustration. All in all, the service is very poor.

I had my phone stolen when on a beach in Spain and apparently if isnt in front of your eyes or in your hands then its not their problem…If it was in my hands then how would i possibly loose it. No matter who is with your bag or no matter what type of pickpocketing you are a victim of, if it happens on a beach you might aswel forget it as apparently thats free game. I have all the information about the phone and its location which was a awfully long process however that means absolutely nothing now. Whats a waste of upgrading my policy.

Customer service is horrible. When trying to fill out information it would only save half. and will do anything they can not to payout. Avoid them incase you actually need to rely on insurance.

I had left some expensive headphones on my flight. Got in touch and was able to replace my new pair under insurance within 10 days. Thank you
Would recommend

We ended up having to deal with Taurus as a result of our travel insurers passing out gadget claims to a third party....never again.

Have been trying to claim since August when my smart sports watch stopped working. Jumped through all the hoops, and Taurus came to the conclusion that it was water damage due to him having to retrieve our autistic son from a swimming pool approx 36 hours prior to the watch ceasing to function. Sent screen shots to show the time span, and also hilighted the watch was water rated to 5ATM, so being a 5 ft deep pool for 30 seconds would not have compromised the sealed unit, and pictures showing the watch only worked when connected to the charger. Claim denied unless i could prove the cause.
Was then sent on the impossible task of getting a report to determine the cause of the failure, but after visiting multiple watch repair specialists, including the manufacturer, they all declined to assess the watch as opening it would compromise the sealed unit, thus rendering it obsolete.

Taurus have been beyond unhelpful, and repeatedly refused the claim despite hilighting they have come to a conclusion that allows them to refuse without even having the watch assessed.

In summary, if this is the 'service' for your gadget insurance, avoid. You might as well throw your money on a bonfire than bother trying to claim

easy to.fill in claim form and a fast response with no quibbling

Please do not use this insurance company and if I can convince one person not to take out a policy with Taurus, then my objective would have been achieved.
My phone stopped working whilst in Tenerife, so I had no choice to buy a new phone whilst I was there. I wasn't worried because I knew I was insured so I would deal with it when I got back home and sell the phone I just purchased as mine would be repaired or replaced. Once I was home I made enquires to Taurus about how to make a claim and I couldn't believe how many hoops I had to jump through before sending my phone to them and, I'm guessing a lot of people would have just gave up at this point. I persevered and sent everything that I was asked to. However, I get an email saying because my phone wasn't damaged, lost or stolen, it's not covered. I explained that to my knowledge it hadn't been dropped but it's possible that it could have been damaged throughout my 2400 mile journey (stopped working within 2hrs into my holiday). I'm not a phone expert so in my view it should have been examined to determine if it had been damaged. After several emails back and forth, they simply wouldn't back down.
Then I remembered that my phone might be covered via my banks travel Insurance. So, I tried that way and it was an unbelievably smooth experience, straight forward and I got replacement phone within a week, no questions asked. Brilliant service, something I should have been writing about regarding Taurus.
It seems to me that try everything to put you off and use any excuse not to make a claim successful. Someone will reply to my review from Taurus but don't believe them when they mention I was given a chance to tell them my phone was in a incident but why should I tell lies to make a claim? Don't believe their reply.
Trying to sort this out since returning home as been very stressful and I've spent a lot of time trying to pursue my case.
Well done Taurus....you've won, however I am hoping someone will not use your poor service and it'll be me who feels like I achieved something.
Ombudsman awaits!

Had a phone catch fire, which was completely destroyed. Needed the phone for work as soon as I returned from holiday so purchased a replacement. The claim process needed a mountain of paperwork: proof of ID, proof of travel, original purchase receipt, photographs of the damage from various angles, and evidence we still had the device (luckily Heathrow fire brigade sent us a video - spookily they wouldn't let me take a smouldering phone on the plane!). We also needed to supply evidence from our network provider that the phone connected to them at the time of the incident. Took two weeks to gather and provide all the documentation. Finally got the claim approved but the only option was a replacement phone (a four year old Samsung). But before sending the replacement, they demanded £99 excess!! What's the point?. No-one can wait over two weeks to get a replacement phone and who wants to pay £99 to get what is going to be a refurbished 4 year old phone? I'm angry because it wasn't made clear that a refurbished phone would be the only option. I wouldn't have bothered with the paper trail and hassle or the policy in the first place. I was expecting at least a contribution to the cost of the new phone. Do not take the gadget insurance option with Post Office travel insurance unless your gadgets are expensive and new.

A good-quality insurer with great customer service. I had an issue with a lost item, but the claims process was straightforward, and handled very promptly. I was really pleased with how quickly everything was resolved and would definitely recommend them for peace of mind

I am not happy with your policy

Having returned from a holiday in Cyprus, I lost my camera bag whilst out there. I made a claim and to cut a long story short, Taurus wanted every single detail including original purchase receipt from 2 1/2 years ago. I bought the Nikon Camera on eBay along with 2 lenses, bag, batteries flash gun etc. They won’t cover accessories, won’t pay more than I paid for the camera even though I bought all the extra bits and take into account depreciation. I had to chase numerous times and eventually they offered me £58 as a settlement figure. Company is an absolute joke. I bought a Post Office policy, and they pass the Gadget insurance part onto these Clowns. Avoid at all costs unless you want peanuts for quality items. DO NOT USE.

Filing the claim was easy, and the repairs from the manufacturer were reliable.

Utterly useless, when you come to make a claim they go out of their way to prevent you from doing so. They don’t even hide it. Their customer service is awful, their staff are rude and obnoxious and happily lie to you.

Water damaged my brand new camera on holiday.
Taurus claim website was easy to use, and responses were quick and timely.

I recently had to use Taurus Insurance Services and file a claim through their online portal (tiga.taurus.claims). While setting up the policy was easy enough, the actual claims process has been an absolute nightmare.What should have been a straightforward submission turned into a highly frustrating loop of delays, confusing requirements, and lack of clear communication. Trying to track the status or get a direct update leaves you feeling completely ignored. An insurance company is only as good as its claims handling when things go wrong, and right now, Taurus Insurance is failing to deliver. I would think twice before relying on them for your gadget or travel coverage needs.

I have ongoing claim with them and after providing almost 15 documents, they are still asking for emails thread and i should be checking on internet to provide a picture of how my lost bag with my gadgets look like. Please dont use

There was a fair amount of detail required in the initial submission and they did follow up asking for more, but they were quite clear in their instruction and I was never waiting more than a couple days for them to come back to me. Once approved, the phone was with me within two days so I really can't complain. Only slight caveat was that I had to pay a small charge to list my original device as lost with a public register and this was not reimbursed. But overall happy and would use again.

Had a thousand questions! Felt as tho I had done something wrong. Felt as tho I was being interrogated at one point but I suppose this is what they have to do. Once I gave all the correct info they paid me to replace my items. So we got there in the end. Happy 😆