Taurus Insurance Services Arvostelua 

Submitted a claim for a damaged phone in summer/autumn last year after having been insured for years. Claim is stuck because they want proof that the phone is mine by way of a signed letter from the gifter which I can’t provide after 5 years, although I did supply screenshots of messages sent at the time.

It’s quite clearly my phone, I have had it insured for years with the IMEI number supplied at policy inception. I’ve explained to them that I wasn’t able to get in touch with the gifter and just got an impersonal reply back once again asking for a letter. It’s common sense… Just seems like a way to not pay out, very disappointing after giving them money for so long - had to buy a new phone myself!

My phone was damaged on holiday by the sea when my bag was washed away by a freak wave. I provided Taurus with proof of holiday. Proof of ownership and when purchased the phone but because I could not return the damaged phone they refused to pay out. I explained this happened in India I went to a local shop but they were unable to repair as the salt water had done too much damage so they took the SIM card out and I left the phone as it was in repairable. It is appalling even with all this information they refused to pay out. I definitely will not insure with them again and advise others not to.

I also would give zero stars. Seeing all these reviews has given me some comfort that this isn't just us its happened to. Absolutely appalling company. My 80 year old mother has been trying to make a claim on the gadget insurance ( only for £550) and this has been going on since September with her trying to send them all the documents they require. DO NOT USE THIS COMPANY or the company we thought we were buying this insurance through which is STAYSURE

Taurus were really speedy with responses. No fuss and my claim was settled in just a few days.

A very prompt reply to my claim, very impressed with the communication and service I received

Always someone to help on the end of the phone. The claim process was clear and while I had to get a lot of ducks in a row to make sure I had all of the paperwork needed to be shown (which is understandably-but annoyingly-extensive). The claim was approved in good time and a very reasonable settlement agreed. I would definitely recommend them, and will keep my records ordered more in future, just in case.

Kept on filling the form in line to no avail. Always coming back with an error. Finally got to the bottom of it after 6 phone calls
A bit abusive. But find people OK when I spoke to them

I wish I read the reviews before I took out this insurance !! They are literally trying to pay as little as possible for a repair, so many "clauses" they have hidden away in the contract. They are quick enough to take payment , but are very reluctant to help when needed. I expect this claim to continuing dragging out for as long as they can manage and for them to pay as little as they can get away with.

Poor., Had to send endless 'evidence' if my lost phone ... eventually they they offered a very low settlement that was an insult... Even tried to pay in Argos vouchers.....!!! Don't use this company

This is the best phone and gadget insurance out there so simple and so helpful it’s crazy

The claim was qick and smooth, thank you.

I do not want to send my phone in as the screen is dead and I can no longer delete private info

The claim had been dragging on for months as id been sick and a few personal issues , every time I contacted them , there was never a problem, friendly and knowledgeable staff made the whole process easy !

The policy wording is written in such a way that I doubt anybody has ever successfully had a gadget claim paid.

Edit: None of the good reviews have the 'unprompted review' tag...

Edit: I have provided my claim reference and received no reply.

I lost my waterproof insta 360 camera from the end of a 3m selfie stick while playing in the surf in the Galapagos Islands. It just dropped off the stick into very unclear water. I searched for an hour and couldn't find it. The insurance covered the cost of the better model that is currently available and directed me to a great price for that camera. Very pleased, I would highly recommend this company for actually paying out a reasonable price for my loss. I have been insured annually with this company for several years and never made a claim before. After this I will continue my annual cover happily. You hope to never use travel insurance, but now I'm pleased I had this cover through Staysure.

Very efficient and fair.

worst insurance company ever, do not buy Gadget insurance from them, seems like one of the insurance companies that takes money but looks for excuses to reject your claims when you need them i have peding claim for my phone lost, and so many unimportant and silly questions i have been asked, which shows their intentions. You contact CS they are as unhelpful. A simple suggestion is to DO NOT BUY YOUR GADGET INSURANCE FROM THEM, or from post office insuracne

Please note Taurus Gadget insurance are linked with Leisure Guard Travel insurance.If you have taken out travel insurance with Leisure guard travel insurance and need to make a claim for a mobile phone or tablet etc then you will be asked to take the claim up with Taurus Gadget insurance had I known this I would have read the reviews for Taurus Gadget insurance and avoided taking out a travel insurance policy with Leisure guard travel insurance.
Taurus have as many negative reviews as they do for a reason they will pay out as absolutely little as possible as they did in my case for a £460 phone they only paid out £150.
Lesson learnt.
Update : 2nd January 2026 Taurus gadget insurance are replying to my Negative review and asking for my claim reference number so they can ' assist me'.If they had wanted to help then they had there opportunity when I rejected their ONE and only offer but instead offered no uptake or negotiation, even after I informed them I would be taking the case to the insurance ombudsman which I then did.

I would actually give them 0 stars - Taurus are the most incompetent company I have had the displeasure of dealing with in a very long time. It was packaged under my postoffice travel insurance for my gadgets that I paid extra for. It was money wasted. I have emailed 4 times the same attachment and then on the 4th email the useless claims advisor opened it to realise it was exactly the document they were waiting for - a two day turnaround is what they claim - they are a joke of a company, and the email back and forth is pathetic. I really wish this company goes bankrupt because morally they already are

We had insurance through holiday extras which uses Taurus for gadget insurance on the policy.
My wife lost her phone on holiday, not ideal.
Called Taurus, they were very helpful in the phone. Submitted a claim, there was a lot of paperwork info and procedures we had to go through which would be hard for some people I can imagine but in the end, (which was pretty quick to be honest) in the matter of a couple weeks they had sent us the money to our bank account to replace the lost phone which we used to buy a new one with.