Talbots Law - Waterfront Arvostelua 

Extremely disappointing experience, especially as a first-time buyer.

We were sent a huge volume of legal and mortgage documents and were largely expected to work through them ourselves, with very little meaningful explanation of the points that actually mattered to us as buyers. What we needed was clear guidance on the key risks, unusual clauses, important obligations, deadlines, and any terms that could potentially be unfavourable. Instead, most of the communication felt like documents were simply being forwarded or summarised in legal language without proper context.

For a first-time buyer, this is exactly where a solicitor should add value: explaining what we are signing, highlighting anything we should be cautious about, and helping us understand the practical implications. I did not feel we received that level of service.

At times, it felt as though far more attention was being given to satisfying the lender, developer and process requirements than actually advising us as the clients paying the legal fees. We repeatedly had to identify questions ourselves, research matters independently, and chase for clarification.

The most frustrating part is that much of what we received could have been produced by an automated document summary. Paying professional legal fees should mean receiving professional judgement, proactive advice and clear communication — not simply being given lengthy documents and expected to interpret them ourselves.

Overall, I found the service impersonal, reactive and poor value for money. Based on our experience, I genuinely struggle to understand what meaningful service we received in return for the fees charged.

Our experience with this law firm was extremely disappointing. Throughout the process, we found it very difficult to obtain updates or meaningful communication. Emails frequently went unanswered, and telephone calls were often not answered, leaving us having to repeatedly chase for information.

At times, it felt as though our business and the importance of our matter were simply not a priority. The lack of communication created a considerable amount of unnecessary stress and frustration during what was already a significant process.

Unfortunately, based on our experience, I would not recommend their services. The level of communication and customer service fell well below the standard we expected from a professional legal firm.

Talbots gave a great with communication, updates & progress. Thanks to Nick and the team for helping our home purchase run so smoothly. Would highly recommend 👍

Talbots were approachable, professional and very helpful from the beginning. Our conveyancer Zara helped us all the way. I would definitely recommend her and the team.

we recently used Talbots for a house purchase and they were great from start to finish
Tori and Sim were really helpful and made the process as easy as it could be

Would reccomend!

My conveyancing experience was a positive one, staff were efficient & attentive, it went very smoothly, would highly recommend their services

It has been a very pleasant experience dealing with Talbots, legal matters are never easy but this company has made it very painless for us regarding a recent house move we would highly recommend them and thanks to Alysha and Sonia who have kept us informed every step of the way and given us clear guidance to understand information and we can’t thank them enough.

Don't use Talbot's Law. We had an an unnecessary stressful time and there were lots of miscommunication. The fact we completed on time had more to do with us pushing them to get the job done, than them being bothered to do what they were being paid to do. We didn't go through an estate agent because we were buying where we rented and so it was direct purchase from seller.

We were first instructed per the app to make a payment of £50 per person but because they somehow got my name wrong (?) I had to ring and pay manually. Which I did. Then an email was sent by them almost telling me off because we should have paid £420! There was nothing on the app that mentioned this and no prior email. I honestly felt like I was 12 being told off. The £420 was with regards to paying for searches on the property to be instructed. This was in May.

In July my partner got an email from an external company to pay another sum so they could start the searches on the property we were buying. We questioned this with our solicitor who basically gave such a fabricated story it was obvious that they were lying. They said we didn't have to pay this company and cc'd us into an email where they told said company to send an invoice to Talbot's because we had already paid. This also got me worried because we needed to complete in September and searches can take up to 8 weeks. Anyway, low and behold in a matter of a few weeks the searches were back and Talbot's were reviewing them. When we got the final bill it was confusing because they charged us for searches £395 but then put as a plus that we had £420 on our account which should have gone to the external company. If you're confused by this then that's exactly how we felt.

The conveyancing solicitor we were designated had a terrible attitude and always seemed to ask for things at 5pm on a Friday. When asked why they drip fed for information instead of asking for proof of funds in a more structured manner as in you will need to have A.B.C.D etc... they kept repeating themselves. We knew why they wanted said evidence that wasn't the issue. We wanted to know why they couldn't have outlined all possible outcomes in one go. It just felt messy. Again I was made to feel like I was insulting them by daring to challenge their inept procedures.

When we got the final statement to pay, they did it in a way that made no sense and to this day I'm sure I overpaid. When challenged they didn't clearly explain themselves.

To add to this the completion statement was not on company headed paper. When specifically asked for it to be put on company letterhead they sent It through with just the bank details and not the statement itself. Thankfully when we rang on the Tuesday (because Monday was August Bank holiday) and spoke to someone else, they forwarded it straight away as requested. We had to take it to the bank that same week to send a very large sum of money over as our deposit. We needed it to look like it came from an actual company and that it wasn't a scam.

We should have exchanged on the Wednesday after receiving a receipt of monies but nothing. We chased them on Thursday and after a small hiccup, exchanged ready for completion on the Friday. Thankfully we were dealing with a different person because our one was on holiday. We completed on the Friday 4th September 2026.

It has been a very stressful process and they could have handled things better. I'm personally very poorly and the stress, difficult communication and lack of understanding towards their client, me especially, really physically hurt me. In a job where people are already in a difficult situation and under certain stress, customer care should be taken into consideration. Yes they have to remain professional, but there's a line with how they should also treat others and that line is called respect.

Personally they are not a company we would recommend. I'm being generous giving 3 stars!

I'm just so relieved it's all over.

PS. Just so you know that my first review was taken down because I actually thanked two people for getting us to the finishing line. Hopefully those people will know how grateful I am for their help getting over the last hurdle.

We had a very positive experience with Talbots Law throughout our house-buying process. The team was professional, helpful and supportive from start to finish. Communication was clear, and they kept us informed throughout the process and answered our questions whenever we needed help. Everything was handled smoothly and efficiently. We are very grateful for all their support and would highly recommend Talbots Law to anyone buying a home. Thank you very much to the whole team!

My experience with the conveyancing system was limited and I had some problems with the new computer I was using. However, things improved and I found the staff very helpful as things progressed.
I was glad when the process was completed

Emily Sadler, Charlotte Whitehouse & Millicent Miller handled my conveyancing and I couldn't be happier with their services. They were incredibly patient & understanding through every stage and were always available to answer every query I had as well as clearly explain every detail. I cannot recommend them enough, they were superlative in every category

An amazing law firm, couldn't fault them at all during the sale of my property.

Cody Howes managed my account and he was fabulous throughout. Very down to earth, friendly, knowledgeable and very capable. He made the whole process so much better than it could have been... thank you so, so much!

Simran Kaur was always very amenable although our contact was quite limited until the day of completion.. thank you for helping so much on that day.

Yvonne Masters took over my account from Cody due to unforseen circumstances. Again a lovely, friendly lady who had excellent communication skills and helped get my sale over the line..... thank you!

All in all an excellent experience with this firm, would definitely use them again and highly recommend them.

We had the absolute pleasure of having Ethan Davis as our solicitor during the purchase of our home, and we honestly couldn’t have asked for a better service.

From start to finish, Ethan was amazing — incredibly quick, precise, professional and always so friendly and approachable. He kept everything moving smoothly, communicated clearly, and made what could have been a very stressful process feel so much easier.

We are extremely grateful for all his hard work and would 100% recommend Ethan Davis to anyone looking for a solicitor. We will definitely be recommending him to all our friends and family in the future.

Thank you Ethan !

My experience with Talbots law was helpful and pleasant.

Happy with their service for selling a property - we had one point of contact and most things were completed on line which makes things easier now.

Excellent service. Provided me with lots of updates and were always happy to answer questions and help out

I cannot fault the professional service ive recieved from Natasha Hughes and her team,for conveyancing. Natasha was brilliant throughout,keeping me up to date with the progression of things and always prompt with her response when I had queries and questions. She really made the process feel stress free. I would highly recommend Natasha and her team and would absolutely use Talbots Law again.

I can’t fault the service given to me by Ethan Davis at Talbots Law. Ethan often worked late and was on hand if ever I had any queries. Ethan put my mind at ease during a very difficult period, thank you. 10/10

I would highly recommend the team at Talbots Law.

They made the entire process smooth and stress-free, keeping me regularly updated throughout. A special thank you to Ethan for his patience, professionalism, and support.

Many thanks to everyone involved.

Phil

Very helpful in guiding me through the house buying process. Very prompt communication and all queries dealt with immediately. Would highly recommend Talbots Law as I have been very impressed with their customer service and attention to detail.