Sytner Group - Sytner Chigwell BMW Arvostelua 

I have used this garage for years and have never had an issue; in fact the service and the management of the job have been outstanding. Unfortunately this wasn’t the case this time around, primarily with regards to the time management on the job in question.
I booked a car in for a vehicle check and engine oil inspection. On top of that I had booked a GuardX treatment to be applied. When I booked the day online with the sales team, I was advised that it would probably take 3-4 hours. Fine, I would work from the local cafe and hang around. Having arrived at 830 I was told that everything could take until 4pm/5pm. I explained that I was told differently on the phone and if they could expedite my job - particularly as I was the first car in on the day - that would be appreciated.
I received a couple of texts including the video of the vehicle check but nothing else with regards to the paint treatment. So, with a work meeting lined up for 1330 I returned to the garage at 12 to see what the status was. I was told that the service had been completed and that the e car was now off site for the GuardX. Fine. I asked reception how long this might take and they checked with someone out the back, returned, and said they did not know - but that I might have to wait until 5pm. I asked whether the GuardX place could be contacted to try and ascertain a shorter window for completion, but apparently that wasn’t possible. Given I had a meeting to attend and a dog to get back for, I took the tube home. As soon as I arrived, I received a call from the garage that my car was ready. I then had to get back on the tube.
I simply find it bizarre how this garage - despite the GuardX treatment being conducted off site (well, a stone’s throw away) doesn’t have the customer service capacities to contact the treatment business and ask for an estimated completion time. Surely they are used all the time and communication between the two businesses is normal considering the outsourcing of work done for an official BMW garage. There was no effort to find out for me and I ended up spending 45mins on the tube which was quite unnecessary.

I reported an issue with my car to the dealer I bought it from a few years ago. I mentioned that I didn’t have a lot of money to spend on fixing it. They advised me that it would cost £150 just for diagnosis.

Following the diagnosis I was told that a software update, costing £250 should resolve the issue. I asked them to confirm that it would fix the issue and they could not. They said it would cost another £1k if the software update did not work. I had already been given both of these numbers before taking the car in for diagnosis.

I paid for a diagnosis to get clarity on what it would cost to fix it. The outcome of the diagnosis was the same information I already had. I asked if the diagnosis fee could be deducted from the cost of fixing the issue if I decided to get it fixed with them, they said not.

The dealer did do a health check and clean the car when it was with them but this was not what I’d asked for especially as the car has just passed its MOT.

A disappointing experience. I do not feel any further forward having parted with £150. I also feel let down and not listened to as a customer given that I had highlighted that I did not have much money to spend on the issue.

Super service from Sytner Mini Chigwell. Managed to get my car booked in for work at short notice. Thanks to Amy who managed my booking the work was carried out quickly and the car made available when I needed it. She was really helpful and efficient.

Asif was excellent throughout explaining all the details.
VIP service from Asif and team.

Prompt and clear communication (from Reggie) regarding the replacement folding wing mirror

Super helpful, efficient and staff are great.
Thaiks

Friendly and professional staff. Dealt with my service and MOT speedily whilst I waited.
All the coffee you can drink.

Good customer service the only disappointment they could not finish the service,as on Saturday closed at 1Pm.did have to reabook to get it finish which is annoying.

Sytner Chigwell Service Department surpass all expectations every time !!
I cannot fault the service I receive, that is why I buy BMW every time.

Outstanding Service from Kevin Lewis at BMW Chigwell

I would like to take the time to give a truly outstanding review for Kevin Lewis at BMW Chigwell.

From the very beginning, Kevin has been absolutely exceptional. His professionalism, dedication and genuine commitment to providing the best possible customer experience have been second to none. He has gone above and beyond on every occasion, and I honestly cannot thank him enough for all of his help and support.

What really stands out about Kevin is that he genuinely cares about his customers. Nothing ever seems too much trouble, and he has consistently taken the time to listen, understand my needs and make sure everything was handled properly. His communication, attention to detail and willingness to help have made the entire experience so much easier and more enjoyable.

It is rare to come across someone who provides this level of customer service. Kevin has demonstrated an exceptional level of professionalism while also being incredibly approachable, friendly and reassuring throughout. He has gone far beyond what I would normally expect from a member of staff, and his efforts have certainly not gone unnoticed.

Kevin is an absolute credit to BMW Chigwell and a fantastic ambassador for the BMW brand. Employees like Kevin are what make a real difference to the customer experience, and I sincerely hope his hard work and dedication are recognised.

I cannot thank Kevin enough for everything he has done. His service has been outstanding from start to finish, and I would have absolutely no hesitation in recommending him to anyone looking for a truly first-class experience at BMW Chigwell.

Thank you so much, Kevin, for going above and beyond — your help has been genuinely appreciated. You are a real star and a credit to BMW Chigwell!

Always an excellent service from staff whenever we attend. The customer service is brilliant.

I have been using Sytner Chigwell/Loughton for the past 13 years. Great customer service everytime, they are fast, reliable and stay in communication throughout the process. Jandra Lukaite was great, I needed my car back to go on our family holiday and Jandra did everything she could to get me back behind the wheel ASAP. Thank you Jandra for your excellent customer service.

Really helpful service - Abbie was fantastic at keeping me updated on my vehicle - amazing service yet again!

One of the good BMW branches always goes above and beyond. Battery on my phone was dying asked reception they refused by Craig who was looking after me took it in his office and charged it. Reception should do better to help tho type c is available on every machine.

Super expensive car treatment. My car wasn’t cleaned from inside. I can clearly see stains inside my car.

Fantastic service as always. All the staff are helpful and attentive. Really feel looked after.

As always. A friendly welcome and great service. Theresa on reception very helpful. And Abbi Cross dealt with the service of my vehicle, very professionally. Thoroughly recommend Sytners Chigwell.

I went for the car service, as promised the full service finished on time, I collected my car as good as I expected.
Thank you Sytner for kind and smooth service.
Lobaba Tooma

Very satisfied with the sales service. Thanks again to Tayyab Alyas