Symphony Group Arvostelua 2 201

Greg Jones attended my property and was extremely understanding of the issues I raised. He dealt with everything professionally from start to finish, was courteous throughout, and showed great respect for my home while carrying out the review. He also took the time to fuss my dog, which was a lovely personal touch and very much appreciated. Excellent service overall — thank you, Greg.

We honestly cannot thank John Baker enough. After an absolute nightmare with our developers and this being our THIRD kitchen due to their errors, John completely restored our faith.

From the moment he arrived, he went above and beyond. He handled such a stressful situation professionally, calmly and genuinely cared about getting things sorted for us. He even went down to site himself and contacted his bosses to investigate what had happened with the missing and incorrect items.

John was there first thing in the morning and stayed until late, even helping other contractors because the developer had failed to arrange anyone else. Nothing was too much trouble for him and his work ethic is incredible.

Not only is the workmanship fantastic, but he is also such a lovely, hardworking and reliable person. After months of stress, John was honestly the one person who made this process manageable for us.

A huge credit to the company thank you again John!

Great experience. Tom H was professional and kind. Keep up the good work.

I would like to express my sincere appreciation and gratitude Shellee Clarke for the excellent customer service and support provided in resolving the issue with our kitchen doors. From the initial communication through to the final outcome, the professionalism, understanding, and willingness to help were truly outstanding.
Shellee handled the matter with great care, courtesy, and efficiency, making the whole process smooth and reassuring. Shellee positive attitude and genuine commitment to customer satisfaction were highly appreciated, especially in finding a fair and practical solution.
It is refreshing to deal with a company like Symphony that values its customers and responds with such kindness and professionalism. The support and goodwill shown throughout this matter have left a very positive impression on us.
Thank you once again Shellee for your excellent service, prompt responses, and thoughtful assistance. We are extremely grateful and would not hesitate to recommend your company to others based on this positive experience.

Kurt was exceptionally polite and carried out the work to a high standard. Highly professional.

Great customer service intervention for previously completed work. John did a great replacement for us, he asked for our input & was keen to show us the improvement he'd made. Job was well finished & everything clean & tidy when he finished.

⭐⭐⭐⭐⭐

I want to give a five-star rating to service technician Mr. Tom Holland, who visited my home today to repair my kitchen sink. He came to fix the missing brackets, but found it nearly impossible to reach the area due to very limited space. He first suggested using silicone gel as a solution, but when I explained I was not happy with this option, he listened carefully and fully understood my concerns.

He quickly came up with a brilliant alternative idea: removing a section from the other side of the kitchen cabinet to create enough space to access under the sink and properly secure the brackets. Throughout the process, he was kind, patient, and communicative — he even coordinated with the builders and his supervisor to get the work done properly. Within a few hours, the sink was fixed perfectly. I no longer worry about water leaking under the cabinets and causing damage, and I am extremely happy with the result.

I wish Mr. Holland every success in his work — he truly went above and beyond!
Regards
Blessy Kurian

John is brilliant at his job and a credit to Symphony

Ashley Wilson came to our bungalow today to look rise and fall work top.He was extremely polite,took his shoes off due to new carpet and new exactly what the problem was.I would welcome him back anytime.What a lovely gentleman.

From booking the appointment on the phone, assessing what was needed to fitting, all went smoothly. Kurt went above and beyond in fitting my units. Thank you!

Had an issue with the fitted splashback. Tom came and sorted a replacement.
Very professional, courteous and quick.

Tom Holland was great - very friendly, attended for 1 issue but made sure everything else was fine and working. Would really recommend

Friendly staff member arrived completed the alteration work needed no issues. Thank you

Mark & Gary did a very thorough job fitting the replacement worktops.
They both did a 5 star job.

Couldn’t recommend John baker enough, very polite and professional, did an excellent job! Thanks again John

Symphony were called out to fix part of the wardrobe which had come off due to some screws snapping and to fix a door that wouldn’t close properly. The technician Jon Pritchard, who arrived was very helpful and informed us that the wardrobe hadn’t been installed properly by our new build builders and none of the doors had the ‘soft close’ feature applied. The shelf was fixed and the doors were corrected so that they all now close in the correct order and use the ‘soft close’ feature. All of this was completed very quickly.

Good product and quick delivery, Graeme and John were excellent fitters, on time, and ensured that the job was completed to our satisfaction and tidied up well after completion.

John attended my property after my kitchen cabinet lights no longer worked. At first John wasn't sure if he was the right man for the job but he tried different ways to try and fix the lights. John was able to fix them and I was very happy with the work he did.

Excellent customer service Very polite when Chris arrived Worked with no fuss, no mess
Asked me to checked I was happy with his work

Amazing service from initial enquiry thank you for sorting my cupboards out would recommend very helpful , fitter was so polite amd helpful