switch-bot.com Arvostelua 614

Switchbot is a good and innovative company with a customer focused after sales and R&D.

Bestellung abgegeben, Switchbot hat DPD eine unvollständige Adresse angegeben, obwohl sie durch mich korrekt übermittelt wurde. Ware wurde knapp einen Monat nach der Bestellung durch DPD an Switchbot versendet. Switchbot support hat trotz Nachfragen nichts unternommen.

I'm sure Switchbot make good products. My experience hasn't been that. My S10 failed after 2 days and 2 months later hasn't been resolved and trying to take advantage of their 30 day guaranteed refund is a joke. I've had to continually chase to get updates that take days to get a reply. If you never need the customer service then I'm sure it'll all be okay. If you do though... Best of luck!

I recently added the switchbot water leeak detector to my smart home setup and I couldnt not be happier with the product.

Integration into my existing SwitchBot ecosystem was seamless

Stellen keine Rechnung aus.. wenn dann nur ohne MwSt.. wie auch immer das geht.

Ein halbes Jahr hat es gehalten ... dann kam ein Softwareupdate und dann war mein elektrische Türschloss kaputt und hat vielleicht jedes 5. Mal aufgeschlossen. Nach Kontakt mit dem Kundendienst gab es ein spezielles Update für mich. Dann hat es öfter funktioniert aber auch nicht mehr zuverlässig. Die Rückgabe gestaltet sich schwierig.

I’ve been using SwitchBot products for about 3 years now, starting with their classic Bot device, and recently got an RGB neon light, which I really like for the light quality and how easy it is to change the shape.

The most important thing to me is that I can integrate smart devices into my Home Assistant setup, and SwitchBot devices are very well integrated with the HA environment.

Besides the software support and their nice app, I’m also very happy with the quality of their products. They don’t feel cheap, everything is well-made, and their customer support has been good in my experience.

I always follow their new products and hope they can keep up the good work on both software and hardware.

As a suggestion for improvement, I’d love to see an official Discord channel and an open-source community under SwitchBot’s supervision, so both the company and users can grow together.

Durante il Black Friday, tramite Amazon ho deciso di acquistare a prezzo vantaggioso switch bot hub + 3 sensori a 45 € totali .Aspettando più di una settimana per la consegna,di punto in bianco mi sono visto annullare l ordine e riaccreditare l importo, nessun avviso, nessuna motivazione!!Al che ho provato nuovamente a comprarlo per capire se disponibile ,ed a prezzo pieno tutto e andato per il verso giusto ! 😂 MEDIOCRI

SwitchBot is 100% not smart tech, I have two blind units one work reasonably well but far from brilliant the other is the biggest load of garbage I have ever bought. Set it up and it says it’s calibrated open the blind and it opens close the blind down nearly closes close the blind up it runs way past and snaps the drive off, calibrate it again and it’s pot luck if it works or the opposite happens. As for working with Alexa that’s so hit and miss it not worth the effort, but to be fair the app always opens and closes all most instantly but I don’t want to open the app every time I want my curtains to open or close.

I’m now looking for a new system as I’ve simply had enough of this, I have persevered for months so I’m not knocking this without giving it a fair chance.

I am very disappointed with SwitchBot. Instead of fixing the bugs in their existing products, the company seems more focused on constantly releasing new devices. In my case, the universal TV remote is almost unusable: most of the features have been labelled as “beta” since I bought it and there are never any updates. As a result, it is impossible to use it properly with a Bluetooth device or to use the Bluetooth function in a scene, which completely contradicts what the product promises.

Until SwitchBot focuses on reliability and on updating its existing products, I will not buy from them again and cannot recommend them.

Awesome products at great prices. They have some cool inventions that you don’t see from other companies. I use their smart lock which is a very cool piece of tech. The support they offer is also great.

Terrible customer service, would not recommend!

I purchased a SwitchBot Curtain 3 after measuring the U rail I wanted to use it with and found it was just larger than the minimum stated compatible size.

The unit comes with a number of different size rollers, and the smallest rollers indeed fit perfectly in the U rail.

When activating the robot it made awful scraping sounds and scratched a lot of paint off the inside of the rail. When I removed the unit it was covered in specs of paint and metal.

I found the issue was the metal pin on the smallest roller extends beyond the plastic roller and on one side is not finished and is rough/sharp. On the larger rollers the pin does not extend past the plastic. There is some play and so the roller will move in the rail and can touch the side, and in my case the rough metal end catches and scratches the inside of the rail, causing damage to the rail.

I sent photos and a video explaining all of this to SwitchBot, thinking they might have a solution (send out a different roller), or at least acknowledge the problem in some way.

After several days, I got a reply back stating simply that the high street retailer I purchased the unit from "is not one of our accredited merchants".

They've just completely disowned the problem!

If you want to support decent companies with good customer service the avoid buying anything from SwitchBot.

You will get much better customer service buying something for a fraction of the price directly from AliExpress.

I have the SwitchBot Indoor Thermo in every room to monitor temperature and humidity, and I absolutely love them. The accuracy is excellent, and the seamless integration with Home Assistant makes them incredibly useful. I can easily set up automations and receive push notifications when it’s time to open the windows for fresh air.

The battery life is impressive, and overall these devices genuinely make my daily life easier. SwitchBot products are thoughtfully designed, reliable, and offer great software integration. Highly recommended!

Terrible customer service. The product is amazing and works fantastic, but trying to communicate with the customer service team just brings replies of scripted answers. Both times of ordering, the product has been in stock, yet when it hasn’t arrived, the team have coincidentally just updated the website to be a ‘pre-order’ with months of wait. Be prepared to pay for a product you’ll get 3 months later, even spare and replacement parts are not stocked sufficiently. There’s never a genuine apology or understanding of the impact for paying for something which isn’t received. I wish the S10 wasn’t a such a decent robot or I’d sell it and never return to SwitchBot.

This robot takes a lot of work off our hands.
We've found a corner to set up the base station (not much room needed). We've set a schedule so our downstairs gets vacuumed while we're at work. It's lovely to return to a clean house. K11+ finds its way really easy and rarely gets stuck. I've tried the mopping once, but I don't think i'll use it again, it's more of a gimmick.
Could see this as a downside, but I don't, never intended to use it. 9/10

I've been using Switchbot Lock Pro for 6 months now and have only positive things to say. Easy enough to install, setup was a breeze and integration to HomeAssistant was simple. Perfect for building/door where you don't need any extra features and if you get it on sale the price is very competitive.

Wir haben das Schloss mit Keypad, waren sehr zufrieden damit. Nach knapp 5 Monaten hat das elektronische Schloss einen mechanischen Defekt. Switchbot will jetzt ein Video nach dem anderen obwohl schon im ersten Video ein mechnisches Klacken zu hören ist - ohne das das Schloss auf dem Schlüssel ist ? Im Garantiefall ist hier keine Hilfe zu erwarten.

customer service is very bad. Nobody answering back for the last 3 days. I wonder if somebody actually works in there.

edit: they also sent me a second hand product because they don't have it in stock. So I paid for a new one, and they think they can give me a second hand product (without even asking me for a confirmation).

really bad china sourced product quality with insane prices

I have bought 3 switchbot blind tilts end oktober 2023 and I was happy about them. Then in early november 2025, just within 2 weeks after the warranty expired, one of them didn't work anymore. I have contacted support and, after sending a movie of the problem, they said it was a hardware failure. I had to send my contacts and order ID to get a replacement. When i send them, the only response I got was: It is 2 weeks out of warranty , wish you all the best and hope you have a good day..
There is no coulance for the fact it broke just a few days after it was out of warranty. I expect for these things that they last a little bit longer then just two years.
for me, never switchbot anymore. if this is the way you treat you costumers.